Software Alternatives, Accelerators & Startups

Threadly VS Desk365

Compare Threadly VS Desk365 and see what are their differences

Threadly logo Threadly

Supercharge Slack with multi-channel sending, CTAs, and more

Desk365 logo Desk365

Desk365 is a cloud-based ticketing system that streamlines customer support with automation, multi-channel integrations, and smart workflows.
  • Threadly Broadcast Messages Across Slack
    Broadcast Messages Across Slack //
    2025-01-06
  • Threadly Advanced Analytics
    Advanced Analytics //
    2025-01-06
  • Threadly Integrated into Slack
    Integrated into Slack //
    2025-01-06
  • Threadly Engaging CTAs and Forms
    Engaging CTAs and Forms //
    2025-01-06

Slack is made up of channels. Sometimes you want to share the same message in different channels, often including an external link. But let's agree that while copying and pasting might be simple, it's also work (read: annoying!) to find the channel, paste the message, send it, and then repeat the process 18 times.

This is where Threadly steps in, with its fully customizable suite of features:

💥 Channel Groups: Easily group channels together. Create groups for your partners, prospects, or internal social channels. Or, send one-offs if you'd like!

💥 Customizable Profiles: Change the profile icon and name so your message feels personal. Switch it up each time to keep your channels engaged. Be the Product Team, Sarah from Acme, or the Silly App — you name it. Literally.

💥 Markdown Support: Threadly's editor fully supports markdown, allowing you to quickly format your message the way you want them to look.

💥 Message Templates: Find yourself sharing the same note each week? Save it as a template and easily tweak it when you need to send it.

💥 CTAs: Build call-to-actions (CTAs) that link to any external website. Hyperlinks are cool, but don't we all agree a green shiny button catches the eye a bit more?

💥 Advanced Analytics: Easily analyze and get notified about who’s engaging with your CTAs.

Threadly users have shared some really cool use cases: sales reps hopping on hot leads as soon as they click on the "Learn more" CTA, HR teams sharing the latest employee survey, and product marketing teams highlighting new features. With Threadly, it's easy to reach your users where they are, and with Slack's high open rates, your message is sure to be seen!

  • Desk365 Landing page
    Landing page //
    2023-10-31

Desk365 is an AI-powered ticketing solution that empowers the customer support engine for businesses of all sizes. It provides an intuitive platform to manage customer inquiries through Microsoft Teams, email, web forms, and widgets. It offers integrated ticketing, smart automation, and a robust knowledge base for efficient and organized support.

Threadly

$ Details
free $29.0 / Monthly
Platforms
-
Startup details
Country
United States
State
New Jersey
Founder(s)
Zev Zoldan

Desk365

Website
desk365.io
$ Details
freemium $12.0 / Monthly (Standard plan)
Platforms
Web Microsoft Teams Android iOS Cloud

Threadly features and specs

  • Multi-Channel Sending
    Blast your message to multiple channels at once
  • Custom Call-to-Action Buttons
    Drive your audience wherever with advanced but customizable CTA buttons
  • Advanced Analytics
    Easily view clicks, reactions, and engagement on your blasts sent from Threadly

Desk365 features and specs

  • Create tickets from MS Teams
  • Send surveys from Teams
  • Get SLA notification in Teams

Threadly videos

Needle & Threadly Vs Cthulhu - Arkham Horror The Card Game Chaos Bag - Arkham Chronicle

More videos:

  • Review - Maker Stories - Anjori Halder of Bee Threadly

Desk365 videos

Getting Started with Desk365

Category Popularity

0-100% (relative to Threadly and Desk365)
Slack
100 100%
0% 0
Customer Support
20 20%
80% 80
SlackBot
100 100%
0% 0
Help Desk
0 0%
100% 100

Questions and Answers

As answered by people managing Threadly and Desk365.

Which are the primary technologies used for building your product?

Threadly's answer

We're built in Python!

Who are some of the biggest customers of your product?

Threadly's answer

  • Fermat
  • Social Snowball
  • Heatmap.com
  • Triple Whale
  • LiveRecover

How would you describe your primary audience?

Threadly's answer

  • Sales teams looking to share info and releases; and get notified when users click on action buttons to engage with hot leads
  • HR teams looking to share news or company updates
  • Product teams introducing new features
  • Customer support teams looking to introduce new features, updates, and more

What makes your product unique?

Threadly's answer

We're built end-to-end in Slack!

Why should a person choose your product over its competitors?

Threadly's answer

We're free, and our mission is to supercharge Slack for all. We're not a customer support platform, and we're here simply to help with improving communication and engagement.

User comments

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What are some alternatives?

When comparing Threadly and Desk365, you can also consider the following products

Thena AI - Manage your customers in Slack

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

JotUrl AI-driven Call-To-Actions - Drive more conversions with custom CTAs

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Suptask - Ticketing helpdesk system for Slack

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.