Software Alternatives, Accelerators & Startups

Tiledesk VS Cofense

Compare Tiledesk VS Cofense and see what are their differences

Tiledesk logo Tiledesk

Maximize Support Capacity, Save on Costs, and Elevate Customer Conversations Across Platforms with User-Friendly Chatbots – No Technical Skills Required! Open Souce Alternative to Intercom, Tidio, Landbot and Voiceflow.

Cofense logo Cofense

Cofense provides comprehensive phishing defense services to protect your data, reputation, and business.
  • Tiledesk Landing page
    Landing page //
    2023-11-25

Tiledesk is a chatbot builder platform that allows you to automate conversations and daily tasks, minimizing the cost of customer support with your current employees. It revolutionizes the process of creating chatbots with native integrations like OpenAI, HubSpot, Make, and much more. Tiledesk seamlessly connects stakeholders, empowering collaboration, streamlining workflows, and ensuring efficient customer query resolution across different channels.

The key features of Tiledesk are:

  1. Live Chat Widget: Tiledesk provides a dynamic live chat widget that delivers a seamless multichannel experience. Whether customers are accessing your services through a website or mobile platform, the live chat widget allows instant support and fosters real-time interactions, enabling businesses to meet customer needs promptly.

  2. No-Code Chatbot Design: With Tiledesk's intuitive no-code chatbot design builder, businesses can automate customer support processes or enhance lead qualification. The user-friendly interface empowers users without programming knowledge to create powerful chatbot workflows, streamlining operations and delivering exceptional customer experiences.

  3. CRM and Marketing Automation Integration: Tiledesk seamlessly integrates with major CRM and marketing automation tools. This integration unlocks advanced capabilities, allowing businesses to leverage existing systems while benefiting from Tiledesk's comprehensive communication solution. It facilitates efficient customer data management, personalized interactions, and targeted marketing campaigns.

  • Cofense Landing page
    Landing page //
    2023-08-04

Tiledesk

$ Details
freemium €15.0 / Monthly ("Basic", "1 seat", "5 Chatbots", " 2,000,000 AI Tokens")
Platforms
Web Cloud Android iOS
Release Date
-

Cofense

$ Details
-
Platforms
-
Release Date
2011 January
Startup details
Country
United States
State
Virginia
City
Leesburg
Founder(s)
Aaron Higbee
Employees
500 - 999

Tiledesk features and specs

  • Chatbot Design Studio: Design custom conversation flows with our intuitive drag-and-drop builder.
  • Live chat: Build live chat in minutes, use AI for automation, keep humans for complex cases.
  • Adaptive multichannel technology: Design your chatbot once, run it on every channel hassle-free.
  • OpenAI integration: Create AI agents with the power of the most recent model from OpenAI, ChatGPT-4o.
  • Self hosting or private cloud: Deploy on-premises or to cloud servers under your control.

Cofense features and specs

No features have been listed yet.

Tiledesk videos

Tiledesk Intro

More videos:

  • Tutorial - How to get onboard with Tiledesk
  • Review - Tiledesk vs. Tawk.to
  • Review - Discover Chatbot Design Studio: the no-code platform for customer engagement

Cofense videos

Cofense – End-to-End Phishing Mitigation

More videos:

  • Review - Automate Phishing Enrichment and Response | Cofense and Demisto
  • Review - Cofense Customers: Simulating the Threats We Really Face

Category Popularity

0-100% (relative to Tiledesk and Cofense)
Customer Support
100 100%
0% 0
Online Services
0 0%
100% 100
Live Chat
100 100%
0% 0
Security & Privacy
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Tiledesk and Cofense

Tiledesk Reviews

  1. Too easy to use!

    For someone who isn't a developer or a techie at all, for that matter, this software is so easy to use couldn't believe until I've actually tried it! Not only an intuitive dashboard, but also seamless guides for WhatsApp Business and Telegram integration, which are a must these days for any online business. Tiledesk made my life so much easier and worry-free thanks to its built-in chatbots that are firstly, 0 code, and secondly, smart enough to handle the most repetitive customers' queries on their own. Cannot begin to tell you how much time and resources I've managed to save! The icing on the cake: the option of having separate departments for each team, such as Sales and Support, which would receive only relevant customer-related issues through smart routing. Satisfied customers mean satisfied business owners. It's that simple.

    🏁 Competitors: tawk.to
    👍 Pros:    Completely free and open source|Whatsapp business integration
    👎 Cons:    Minimalist mobile app
  2. open source chatbot platform

    We found Tiledesk very easy to use and integration friendly. We use Tiledesk's free template and modify it according to our business in less than 2 hours, and it's an excellent assistant for our customer service team. In the future probably, we change and modify the code as it is open source.

    🏁 Competitors: Tidio, tawk.to
    👍 Pros:    Open-source|Unlimited chatbots|Free chatbot template
    👎 Cons:    Phone app
  3. Best chat boat platform

    Hey All! This is something cool that I have ever used. It's easy to configure and user-friendly too.


10 Best AI Tools for Customer Service to Elevate Your Support
By employing a Tiledesk chatbot, you can reduce the number of customer service agents working on live chat support. Instead, you can reassign them to more knowledge-intensive tasks and create additional value for your business. Some customers may insist on chatting with a human agent, and that’s perfectly fine—Tiledesk lets you jump into a conversation at any time.
Source: clickup.com
alternatives to Tawk.to - Tiledesk Free Live Chat
Tiledesk is a robust free live chat that allows you to link chatbots with live agents easily, thanks to its open-source chatbot builder. It also provides important integrations with online store builders like Shopify and Prestashop and some big companies that provide automated integrations like Zapier and Dialogflow. These features address a wide range of business needs in...
Source: tiledesk.com

Cofense Reviews

We have no reviews of Cofense yet.
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Social recommendations and mentions

Cofense might be a bit more popular than Tiledesk. We know about 2 links to it since March 2021 and only 2 links to Tiledesk. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Tiledesk mentions (2)

Cofense mentions (2)

What are some alternatives?

When comparing Tiledesk and Cofense, you can also consider the following products

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

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ChatWoot - Open-source omnichannel customer engagement platform

Proofpoint Security Awareness Training Product - Discover why Proofpoint’s cybersecurity awareness training software is trusted worldwide to turn end users into a strong line of defense against cyber attacks.

Tidio - Tidio or Tidio Chat is an online chat software that combines messages from emails, website chat, and Facebook Messenger widget into a unified agent interface that allows agents to deal with all customer messages at the same time with the same tools……

Inspired eLearning - Inspired eLearning is a reliable and highly recommended security awareness training provider in the world.