Software Alternatives, Accelerators & Startups

Tkxel VS LiveAgent

Compare Tkxel VS LiveAgent and see what are their differences

Tkxel logo Tkxel

Tkxel is a Custom Software Development company in USA. Services include: SalesForce , UI/UX design, Mobile & Web Applications, Staff Augmentation

LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
  • Tkxel Landing page
    Landing page //
    2023-07-12

Tkxel is a high-end software development and implementation company based out of Reston, VA, USA.

We help clients across the globe (including USA, Europe, Australia, Asia, and UAE) pursue their Digital Transformation goals through smart Software Development, Discovery Workshops, and Remote Teams.

With our technology solutions, we aspire to drive a new era of development, growth and productivity for people and organizations, so that they continue to make a powerful and positive impact on people’s lives. We bring together a great team to work with, and deliver the best solutions.

Relentlessly pursuing solutions where others fail, we’ve served in the most diverse set of vertical spectrums. Our development heritage of over a decade has given us expertise to solve any product development challenge in any industry.

Being one of the best Software Development firms in the USA, our expertise lie in Artificial Intelligence, Machine Learning, Custom Apps Development (mobile, web, and desktop), UI/UX, Internet of Things, Blockchain, Cyber Security, and many more, with excellence delivered for over 12 years.

We help companies from all industry verticals, including Tech, Healthcare, Financial Services, Education, and retail, to achieve their digitization vision by developing and implementing software tailored to their needs.

We are certified partners for Salesforce, Microsoft Azure, AWS, G Suite, and ServiceNow.

  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

Tkxel features and specs

No features have been listed yet.

LiveAgent features and specs

  • Ticket management: Yes
  • Live Chat & In-App-Messaging: Yes
  • Email notifications: Yes
  • Email Templates: Yes
  • Emailing: Yes
  • Live Chat Support: Yes
  • Call Forward: Yes
  • Call Transfer: Yes
  • Call Analytics and Reporting: Yes
  • Attachment viewer: Yes
  • Spam filter: Yes
  • Help desk & requests management: Yes
  • Reports: Yes
  • Reporting: Yes
  • Reports & analytics: Yes
  • Knowledge Base: Yes
  • Knowledge Management: Yes
  • Customer Service: Yes
  • Customer Support: Yes
  • Customer Feedback Widget: Yes
  • Customer Management: Yes
  • Mobile Apps: Yes
  • White Labeling: Yes
  • Chat: Yes
  • Chat Support: Yes
  • Gamification: Yes
  • Social Media Integrations: Yes
  • Time Tracking: Yes
  • Email Management: Yes
  • IVR: Yes

Tkxel videos

Tkxel Stories

More videos:

  • Review - Tkxel Talk Series - Zohaib Khan, CTO Togee
  • Review - Video review on the software development service offered by Tkxel
  • Review - Video Review for Tkxel
  • Review - Video Review for Tkxel

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Category Popularity

0-100% (relative to Tkxel and LiveAgent)
Developer Tools
100 100%
0% 0
Customer Support
0 0%
100% 100
CRM
100 100%
0% 0
Help Desk
0 0%
100% 100

Questions and Answers

As answered by people managing Tkxel and LiveAgent.

What makes your product unique?

LiveAgent's answer:

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer:

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer:

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer:

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer:

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer:

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Tkxel and LiveAgent

Tkxel Reviews

We have no reviews of Tkxel yet.
Be the first one to post

LiveAgent Reviews

  1. Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Easy to use|Easy integration|Automation and custom functions
    👎 Cons:    Nothing, so far

10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgent’s comparable plans offer familiar features.
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgent’s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

Social recommendations and mentions

Based on our record, Tkxel seems to be more popular. It has been mentiond 16 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Tkxel mentions (16)

  • How to Choose the Right DevOps Tools
    It's important to choose the right tool for your team. Choosing the right tool for your team is crucial for the success of your project. Many companies use a combination of different tools to create their perfect DevOps solution. Considering these factors and choosing the correct tool will ensure you get the most out of your development efforts. You don't have to be a master of all DevOps to have a successful team. - Source: dev.to / over 2 years ago
  • Benefits of Cross Platform App Development
    Cross-platform app development has many benefits. It allows companies to reach a larger audience with less effort. It will enable businesses to maximize exposure. - Source: dev.to / over 2 years ago
  • 6 Important Software Development Team Roles You Should Know
    At Tkxel, we deal with projects across various industries like logistics, healthcare, eLearning, and more. Of course, this requires different strategies, but the core elements of the development of our applications typically remain the same. - Source: dev.to / over 2 years ago
  • The Truth About DevOps Automation - It's Much Better Than You Think
    It has been a long since we first started hearing about DevOps Automation. I have been reading all the popular blogs articles about it ever since. So many articles describe why you should implement automation in your DevOps practices and how you can start doing that and stop living under the fear of your application deployment process. However, I have little reason to doubt that actual adoption numbers for DevOps... - Source: dev.to / over 2 years ago
  • How to Successfully Best App and Web Development Software Outsourcing Services
    Another essential tip for choosing an outsourcing partner is to write a good brief. A poor brief can lead to confusion, scope creep, and even budget overruns. In the end, you can expect your software development partner to deliver high-quality products. You'll also get to reduce your overhead costs. Outsourcing companies usually have a better quality than in-house software developers. Therefore, it's a good idea... - Source: dev.to / over 2 years ago
View more

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

What are some alternatives?

When comparing Tkxel and LiveAgent, you can also consider the following products

OneNeck IT Solutions - OneNeck provides a comprehensive suite of enterprise-class IT solutions that are customized to fit your specific needs.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Codezero - Collaborative Local Microservices Development

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

CompuData - CompuData is a leading Business Technology Company in the Philadelphia area. We offer Cloud Hosting, ERP Solutions, IT Security, and Managed It Services to help business scale and grow their organization.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.