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Topdesk VS Freshservice

Compare Topdesk VS Freshservice and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management, Service Technician and Field Service Management (FSM)... featured
Contents:
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  2. » Videos
  3. » Reviews
  4. » Alternatives

Topdesk logo Topdesk

Download our TopDesk Windows Alt+Tab replacement software now and find windows fast. Switch between windows faster and quickly find the window you're looking for.

Freshservice logo Freshservice

Freshservice: the one-stop cloud solution for all your IT management needs.
  • Topdesk Landing page
    Landing page //
    2018-11-24
  • Freshservice Homepage
    Homepage //
    2024-05-06

Topdesk features and specs

  • Enhanced User Experience
    Topdesk provides an intuitive 3D interface that simulates a 3D virtual desktop environment. This can make window management more visually engaging and can improve productivity by making it easier to switch between tasks.
  • Improved Window Organization
    The software offers features that help users organize and navigate multiple open windows smoothly. This can be a significant advantage for users who frequently multitask.
  • Customizable Settings
    Users can customize various settings such as the 3D effect intensity and the method of activation. This level of customization allows users to tailor the software to their specific needs and preferences.
  • Keyboard Shortcuts
    Topdesk supports keyboard shortcuts to activate its features, which can speed up the workflow for power users who prefer using the keyboard over the mouse.

Possible disadvantages of Topdesk

  • System Resource Usage
    Topdesk's 3D effects can be resource-intensive, potentially slowing down older or lower-spec computers. This makes it a less viable option for users with such hardware.
  • Compatibility Issues
    Some users may experience compatibility issues with certain applications or operating system versions. This can limit the overall effectiveness and usability of the software.
  • Learning Curve
    The unique 3D interface and features may require some time for new users to learn and adapt to, which can be a drawback for those who need a quick and simple solution.
  • Cost
    Topdesk is a paid software, and the cost might be a barrier for some users, especially when there are free alternatives available that offer similar functionalities.

Freshservice features and specs

  • User-friendly Interface
    Freshservice offers an intuitive and clean interface that makes navigation simple for users of all skill levels.
  • Robust Automation
    Allows for workflow automation that can save time on repetitive tasks, increasing efficiency.
  • Customizable
    Highly customizable to adapt to the unique needs of various organizations, including custom workflows and ticket fields.
  • Strong Integrations
    Integrates seamlessly with a wide range of third-party applications, enhancing its functionality.
  • Comprehensive Reporting
    Provides detailed reports and analytics that help track performance and identify areas for improvement.
  • Asset Management
    Includes IT asset management features to track and manage hardware and software assets efficiently.
  • Scalability
    Scalable to meet the needs of both small businesses and large enterprises.

Analysis of Topdesk

Overall verdict

  • Topdesk is generally considered a good tool for users looking to optimize their desktop space and improve task management. It offers efficient and user-friendly features that cater to both basic and advanced users.

Why this product is good

  • Topdesk by Otaku Software is designed to enhance productivity through improved desktop organization. It offers features like virtual desktops, desktop switching, and enhanced management of applications and windows. These capabilities are particularly beneficial for users who manage multiple tasks simultaneously and need a streamlined workflow.

Recommended for

    Topdesk is recommended for productivity enthusiasts, professionals who juggle multiple applications, and anyone who wants to make their desktop experience more efficient and organized.

Topdesk videos

+ Add

Webinar: An introduction to TOPdesk

Freshservice videos

+ Add

Freshservice - A Quick Overview

More videos:

  • Demo - Freshservice Demo
  • Demo - Freshservice - End user demo
  • Review - Freshservice Review 2020: Great Overall SASS for IT
  • Review - Freshservice vs SysAid: Why I switched from SysAid to Freshservice
  • Review - Freshservice vs Jira Service Management: Which ITSM is for You
  • Review - Freshservice Review - Pros and Cons Revealed
  • Tutorial - Freshservice Tutorial 2024: How To Use Freshservice (Step-By-Step)

Category Popularity

0-100% (relative to Topdesk and Freshservice)

Topdesk

Freshservice

Project Management
5 5%
Project Management
95% 95
Windows Tools
100 100%
Windows Tools
0% 0
IT Management
0 0%
IT Management
100% 100
Help Desk
6 6%
Help Desk
94% 94

User comments

Share your experience with using Topdesk and Freshservice. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Topdesk and Freshservice

Topdesk Reviews

We have no reviews of Topdesk yet.
Be the first one to post

Freshservice Reviews

12 Best Asset Management Software For IT Teams In 2023
Freshservice is one of the leading IT asset management platforms (ITAMs) in the world. The ITAM helps CTOs keep their IT assets under control, such as hardware and software, including fixed assets like vehicles and machines
Source: thectoclub.com
20 Best IT Asset Management Software in 2023: ITAM Tools and Solutions
Freshservice is an ITSM and ITAM software that provides asset discovery and inventory, software and hardware tracking, and license management capabilities. Its cloud-based platform is easy to use and offers real-time visibility into asset usage and costs. Freshservice also offers automation features, including automated asset discovery and tracking, to help organizations...
Source: infraon.io
29 Best Alternatives to Dapulse (Now Monday.com)
Freshservice is a web-based application that focuses on IT service management. The software is specifically designed to help IT teams improve the way they perform every task that they might need to perform in the process of project management.
Source: www.proofhub.com

Social recommendations and mentions

Based on our record, Freshservice seems to be more popular. It has been mentiond 3 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Topdesk mentions (0)

We have not tracked any mentions of Topdesk yet. Tracking of Topdesk recommendations started around Mar 2021.

Freshservice mentions (3)

  • Outlook Helpdesk Form
    If you're fine with writing emails instead of filling in an Outlook form (as a user), then https://freshservice.com/ might work. Source: over 3 years ago
  • Low Hanging Fruit - Recommendations for Ticketing System????
    FreshService is pretty good and ticks all the boxes you're looking for (https://freshservice.com/). Source: over 3 years ago
  • SchoolDude as a help desk / ticketing system.
    If you're not capable of hosting the solution yourself, there are solutions that have per-agent models that will cost you much less than SchoolDude, all while being substantially more feature rich. osTicket and FreshService are both great examples. A cloud hosted instance of osTicket is only $9/agent/month. FreshService is a more polished solution, but costs more at $19/agent/month. Source: about 4 years ago

What are some alternatives?

When comparing Topdesk and Freshservice, you can also consider the following products

ServiceNow - ServiceNow automates and manages global enterprise service relationships. Create a single system of record for enterprise services, automate manual tasks, consolidate legacy ITIL systems.

Asana - Asana project management is an effort to re-imagine how we work together, through modern productivity software. Fast and versatile, Asana helps individuals and groups get more done.

ManageEngine ServiceDesk Plus - Over 100,000 organizations, across 185 countries, trust ServiceDesk Plus to optimize IT service desk performance and achieve high end user satisfaction.

Basecamp - A simple and elegant project management system.

SysAid - SysAid is a robust IT Service Management (ITSM) platform powered by Agentic AI, automating the repetitive, time-consuming work.

Redmine - Flexible project management web application

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