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Topdesk VS InvGate Service Desk

Compare Topdesk VS InvGate Service Desk and see what are their differences

BoldDesk
Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured
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Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

Topdesk logo Topdesk

Download our TopDesk Windows Alt+Tab replacement software now and find windows fast. Switch between windows faster and quickly find the window you're looking for.

InvGate Service Desk logo InvGate Service Desk

InvGate Service Desk is a web-based ITIL-ready solution with an unprecedented user interface.
  • Topdesk Landing page
    Landing page //
    2018-11-24
  • InvGate Service Desk Landing page
    Landing page //
    2022-02-10

InvGate Service Desk is an IT service management platform that offers help desk request fulfillment, customer service and support and self-service knowledge management. InvGate lets users create trouble tickets, run advanced reports and view analytics and automate workflows. Its drag-and-drop and drill-down functionality allow data to be accessible to all members of the team. The solution offers features such as ticket management, knowledge base, problem management, change management, reporting and analytics. The built-in analytics tool uses OLAP approach to deliver data and information in real-time. The system can be purchased outright as an on-premise option, or cloud-based, with an annual recurring fee. It is customizable depending on the needs of the company. InvGate also offers web self-service capabilities, so staff can track the progress of trouble tickets, search the knowledge base, and promote self-resolution to IT service requests.

Topdesk

Website
otakusoftware.com
Pricing URL
-
$ Details
-
Platforms
-
Release Date
-
Edit details

InvGate Service Desk

Website
invgate.com
Pricing URL
Official InvGate Service Desk Pricing
$ Details
paid Free Trial
Platforms
Browser Web Cloud Windows Linux
Release Date
2009 January
Edit details

Topdesk features and specs

  • Enhanced User Experience
    Topdesk provides an intuitive 3D interface that simulates a 3D virtual desktop environment. This can make window management more visually engaging and can improve productivity by making it easier to switch between tasks.
  • Improved Window Organization
    The software offers features that help users organize and navigate multiple open windows smoothly. This can be a significant advantage for users who frequently multitask.
  • Customizable Settings
    Users can customize various settings such as the 3D effect intensity and the method of activation. This level of customization allows users to tailor the software to their specific needs and preferences.
  • Keyboard Shortcuts
    Topdesk supports keyboard shortcuts to activate its features, which can speed up the workflow for power users who prefer using the keyboard over the mouse.

Possible disadvantages of Topdesk

  • System Resource Usage
    Topdesk's 3D effects can be resource-intensive, potentially slowing down older or lower-spec computers. This makes it a less viable option for users with such hardware.
  • Compatibility Issues
    Some users may experience compatibility issues with certain applications or operating system versions. This can limit the overall effectiveness and usability of the software.
  • Learning Curve
    The unique 3D interface and features may require some time for new users to learn and adapt to, which can be a drawback for those who need a quick and simple solution.
  • Cost
    Topdesk is a paid software, and the cost might be a barrier for some users, especially when there are free alternatives available that offer similar functionalities.

InvGate Service Desk features and specs

  • Ticket management
  • Gamification
  • Workflow Management
  • Workflow Automation
  • Incident Management
  • Problem Management
  • Change management
  • Knowledge Base
  • Asset Management
    Integrated with InvGate Insight

Analysis of Topdesk

Overall verdict

  • Topdesk is generally considered a good tool for users looking to optimize their desktop space and improve task management. It offers efficient and user-friendly features that cater to both basic and advanced users.

Why this product is good

  • Topdesk by Otaku Software is designed to enhance productivity through improved desktop organization. It offers features like virtual desktops, desktop switching, and enhanced management of applications and windows. These capabilities are particularly beneficial for users who manage multiple tasks simultaneously and need a streamlined workflow.

Recommended for

    Topdesk is recommended for productivity enthusiasts, professionals who juggle multiple applications, and anyone who wants to make their desktop experience more efficient and organized.

Analysis of InvGate Service Desk

Overall verdict

  • InvGate Service Desk is generally well-regarded by users and IT professionals, making it a solid option for organizations looking for a reliable ITSM solution. Its ability to streamline IT processes and improve service delivery can make a positive impact on organizational efficiency.

Why this product is good

  • InvGate Service Desk is considered a good choice for IT service management due to its user-friendly interface, robust feature set, and flexibility. It offers comprehensive tools for incident management, problem management, change management, and service request management. Additionally, its customizable dashboards and reporting tools help organizations gain insights into their IT operations and service performance. The platform is also praised for its scalability and excellent customer support.

Recommended for

  • Small to medium-sized enterprises (SMEs) looking for an affordable yet powerful IT service management tool.
  • Organizations seeking to improve their IT service delivery and incident management processes.
  • Companies that value customization options and scalability in their ITSM solutions.
  • IT departments that require a user-friendly platform with strong reporting and analytics capabilities.

Topdesk videos

+ Add

Webinar: An introduction to TOPdesk

InvGate Service Desk videos

+ Add

InvGate Service Desk: Product Overview

More videos:

  • Review - DEMO InvGate Service Desk
  • Review - InvGate Service Desk: Discover a new way of working
  • Review - InvGate Service Desk: Business Analytics

Category Popularity

0-100% (relative to Topdesk and InvGate Service Desk)

Topdesk

InvGate Service Desk

Project Management
100 100%
Project Management
0% 0
Help Desk
18 18%
Help Desk
82% 82
Windows Tools
100 100%
Windows Tools
0% 0
Customer Support
0 0%
Customer Support
100% 100

User comments

Share your experience with using Topdesk and InvGate Service Desk. For example, how are they different and which one is better?
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Social recommendations and mentions

Based on our record, InvGate Service Desk seems to be more popular. It has been mentiond 2 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Topdesk mentions (0)

We have not tracked any mentions of Topdesk yet. Tracking of Topdesk recommendations started around Mar 2021.

InvGate Service Desk mentions (2)

  • Ticketing services for non-IT departments?
    But you probably should take a look at Invgate Service Desk (https://invgate.com/service-desk/) ;) you'll thank me later. Source: over 2 years ago
  • Change management system for tracking etc?
    Hi there! In my company we use InvGate Service Desk. It's very friendly, very flexible and very easy to implement. We use it for change management. Source: almost 3 years ago

What are some alternatives?

When comparing Topdesk and InvGate Service Desk, you can also consider the following products

Freshservice - Freshservice: the one-stop cloud solution for all your IT management needs.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

ServiceNow - ServiceNow automates and manages global enterprise service relationships. Create a single system of record for enterprise services, automate manual tasks, consolidate legacy ITIL systems.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

ManageEngine ServiceDesk Plus - Over 100,000 organizations, across 185 countries, trust ServiceDesk Plus to optimize IT service desk performance and achieve high end user satisfaction.

SysAid - SysAid is a robust IT Service Management (ITSM) platform powered by Agentic AI, automating the repetitive, time-consuming work.

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