Topia Reviews

Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | about 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

Topia mentions (16)

• How can I track my progress towards financial independence?

  Yup or you can download to mobile out via their site - https://topia-app.com/. Source: about 1 year ago

• Simple FIRE Tracker v2.0

  Not 100% sure, but I think this is the one they’re talking about: https://topia-app.com/. Source: over 1 year ago

• Has anyone built / use a FIRE dashboard?

  I use Topia for tracking my investment rate and dashboards! (https://topia-app.com/). I find it really helpful to plot out the route to FIRE and see my progress each month. The app seems to have come a long way in the past year. Source: almost 2 years ago

• Where do I start !

  Absorb all the great FI content! There are a tonne of great podcasts, books and blogs which have some really good insights/advice/tips I have built a free FIRE app which is designed to help people just starting their FIRE journey which you may find useful. The app breaks down the FI journey into 8 stages to simplify what you need to focus on at each stage. You can also automatically track and monitor your... Source: over 2 years ago

• Looking for a FIRE excel model! Just getting into FIRE planning and found this community and was wondering anyone has an easily adjustable excel model I could use to kick start my planning ?

  If you want something to go alongside your excel, I created a free FIRE app called Topia which you may find useful. You can connect in your investment/debt accounts, customise your inputs (SWDR, FI number etc) and Topia will build out your timeline to FI and update in real-time. You won't get the complete customisation/personalisation you get with a spreadsheet but it's a good way to get started initially and keep... Source: over 2 years ago

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 7 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: about 2 years ago