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Zendesk - Zendesk is a beautiful, lightweight help-desk solution.
Usersnap - Usersnap is a customer feedback software for SaaS companies that need to constantly improve and grow their products.
Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
Jira - The #1 software development tool used by agile teams. Jira Software is built for every member of your software team to plan, track, and release great software.
HelpScout - Help Scout is a simple, straightforward way to provide excellent support
Redmine - Flexible project management web application