Touchpoint VS Condens.io

Touchpoint

Touchpoint is the all-in-one customer engagement software that connects your sales, support, and marketing activities across multiple channels

Condens.io

Make storing, analyzing and sharing all UX research data easier, faster and more enjoyable.

Landing page //
2023-02-23

The Touchpoint Suite plan includes all the customer service, marketing, and sales tools you need to grow your business successfully. Unify every step of the customer journey, from consideration to support, with a powerful CRM designed for medium and small businesses.

Landing page //
2020-04-23

Analyze qualitative data from user research

Note taking and Ai-assisted tagging
Automated transcription and video editing
Digital whiteboard with affinity clusters, journey maps and more

Share findings online

Viewers don't need a Condens account to see findings
Hide participant information for data privacy
Use short clips and highlight reels as evidence

Build a UX research repository

All research insights in one place
Separate interface for colleagues to find existing research
Full control which data is shared with colleagues

Touchpoint

Website: touchpoint.com
Pricing URL: Official Touchpoint Pricing
$ Details: paid Free Trial $39.9 / Monthly (per user)
Platforms: Mac OSX Windows
Release Date: 2023 November

Edit details

Condens.io

Website: condens.io
Pricing URL: Official Condens.io Pricing
$ Details: paid Free Trial $15.0 / Monthly
Platforms: Browser Web
Release Date: 2019 June

Edit details

Touchpoint features and specs

Touchpoint Serve: Ticketing and shared inboxes, Omnichannel messenger, Livechat, Virtual call center, 2-way SMS, feedback surveys
Touchpoint Sell: Leads & deals management, Sales pipelines, Sales automation, Calendars, Reminders, 360-degree contact view
Touchpoint Promote: Email campaigns, SMS campaigns, Visual campaign builder, 1000+ templates, Message personalization, A/B testing, Automation workflows

Condens.io features and specs

AI-assisted tagging: Tag notes from user research quickly
Media highlights: Create clips from audio and video recordings
Affinity clustering: Cluster related evidence to come up with findings
Sharing: Make UX research findings accessible online
UX research repository: Store past research in a structured manner to find it again easily

Touchpoint videos

+ Add

Reduce Your Stress by 70%?! Touchpoints Review: Reduce Stress and Anxiety with Touch Points Calm

Condens.io videos

+ Add

Condens.io Demo

Category Popularity

0-100% (relative to Touchpoint and Condens.io)

Touchpoint

Condens.io

Church Management

100 100%

Church Management

0% 0

User Experience

0 0%

User Experience

100% 100

Marketing Platform

100 100%

Marketing Platform

0% 0

UX

0 0%

UX

100% 100

User comments

Share your experience with using Touchpoint and Condens.io. For example, how are they different and which one is better?

Social recommendations and mentions

Based on our record, Condens.io seems to be more popular. It has been mentiond 3 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Touchpoint mentions (0)

We have not tracked any mentions of Touchpoint yet. Tracking of Touchpoint recommendations started around Feb 2023.

Condens.io mentions (3)

Research Repositories - what are you using?
Https://dovetailapp.com/ and https://condens.io/ (both excellent and specifically focused on user research). Source: about 2 years ago
Research repository tips
Other options include EnjoyHQ, Aurelius, and Condens. Out of those 3, I tried Condens last year and gave up on it, because the transcription quality was sub-par. When we were considering which tool to use earlier this year, the video montage option and the ability to do the analysis fully from the tool swayed us, and we ended up picking Dovetail. So it really depends on what you want the repository to do, support... Source: over 2 years ago
Tools to automate analysis of interview notes?
Look at Condens. We demo’d it last year. I like it a lot as a tool to aid in synthesis. Didn’t end up going with it because it didn’t meet all of our requirements as a team, but I was still very impressed. Source: over 3 years ago