Software Alternatives, Accelerators & Startups

Touchpoint VS Smartlook

Compare Touchpoint VS Smartlook and see what are their differences

Touchpoint logo Touchpoint

Touchpoint is the all-in-one customer engagement software that connects your sales, support, and marketing activities across multiple channels

Smartlook logo Smartlook

Qualitative analytics for websites and mobile apps Start understanding the 'whys' of your users' behaviors with clear, visual insights. With session recordings and event tracking, you get the complete picture.
  • Touchpoint Landing page
    Landing page //
    2023-02-23

The Touchpoint Suite plan includes all the customer service, marketing, and sales tools you need to grow your business successfully. Unify every step of the customer journey, from consideration to support, with a powerful CRM designed for medium and small businesses.

  • Smartlook Landing page
    Landing page //
    2023-08-22

Smartlook is a qualitative analytics solution for web and mobile helping over 250,000 businesses of all sizes and industries answer the “whys” behind users’ actions — why do users churn, or why aren’t they using a feature, or why are they skipping onboarding? Now you can eliminate the guesswork.

With a unique feature set, Smartlook gives you a way to finally understand user behavior at the micro level. Always-on visitor recordings show you what every last visitor does on your website or app, and heatmaps give you mass data about where most people click and scroll. Automatic event tracking lets you know how (and how often) your visitors do specific things, while conversion funnels take those events and show you how much success you're having with conversions.

Started in 2016, Smartlook has grown into a complete solution for qualitative analytics, making guesswork a thing of the past. Stop wondering why, and start getting answers today.

Touchpoint features and specs

  • Touchpoint Serve: Ticketing and shared inboxes, Omnichannel messenger, Livechat, Virtual call center, 2-way SMS, feedback surveys
  • Touchpoint Sell: Leads & deals management, Sales pipelines, Sales automation, Calendars, Reminders, 360-degree contact view
  • Touchpoint Promote: Email campaigns, SMS campaigns, Visual campaign builder, 1000+ templates, Message personalization, A/B testing, Automation workflows

Smartlook features and specs

No features have been listed yet.

Touchpoint videos

Reduce Your Stress by 70%?! Touchpoints Review: Reduce Stress and Anxiety with Touch Points Calm

More videos:

  • Review - Touchpoint Review
  • Review - TouchPoints Review: Scam or Legit?

Smartlook videos

Smartlook - Get an insider look

More videos:

  • Review - Join the TurboTax SmartLook Team
  • Review - With TurboTax SmartLook, You're Never Alone

Category Popularity

0-100% (relative to Touchpoint and Smartlook)
Church Management
100 100%
0% 0
Web Analytics
0 0%
100% 100
Marketing Platform
100 100%
0% 0
Analytics
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Touchpoint and Smartlook

Touchpoint Reviews

We have no reviews of Touchpoint yet.
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Smartlook Reviews

11 Hotjar alternatives and competitors in 2024
Another key consideration is that Smartlook provides most of its features on the Pro plan, whereas Hotjar limits features by plan. For example, trend analysis is only available in the Scale plan—which starts at $171 per month. When using Smartlook, this functionality is available in all plans.
Source: maze.co
12 Hotjar alternatives for website and mobile app analytics
is the product manager at Smartlook. Martin is enthusiastic about delivering the best possible customer experience. Prior to joining Smartlook as a product manager, he used to work as a consultant for Oracle NetSuite. Martin has a deep professional interest in biometric signing and work digitalization. He is also an NFL enthusiast and likes to enjoy good food (ideally while...
Top 10 CRO Tools to Boost Conversions for Free in 2023
Smartlook is one of the conversion optimization tools that claim to increase traffic rate, and, eventually, your web conversions. It offers key features like event tracking, session replays, heatmaps, and funnels.
Source: aigrow.me
10 Best Hotjar Alternatives & Competitors in 2023
The second Hotjar alternative on our list is Smartlook. As a marketing analytics tool, Smartlook seems to provide its users with session recordings of visitors and allows them to create heatmaps and add events to funnels.
Smartlook Reviews: Everything You Need to Know + Best Alternative in 2023
As you can see, this client complains that he could not cancel his subscription on Smartlook, even after he decided to not use his package anymore. That is, Smartlook charged him despite the fact that he had removed the service. Moreover, he did not get any response from the Smartlook support team.

Social recommendations and mentions

Based on our record, Smartlook seems to be more popular. It has been mentiond 2 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Touchpoint mentions (0)

We have not tracked any mentions of Touchpoint yet. Tracking of Touchpoint recommendations started around Feb 2023.

Smartlook mentions (2)

What are some alternatives?

When comparing Touchpoint and Smartlook, you can also consider the following products

Church Windows - Web based and hosted management software for churches

Hotjar - The #1 Leader in Heatmaps, Recordings, Surveys & More. Sign up for a 15-day free trial and start learning from real user behavior today!

Fresh Vine - Fresh Vine Nonprofit Membership Software is Your Nonprofit's Secret Weapon.

Google Analytics - Improve your website to increase conversions, improve the user experience, and make more money using Google Analytics. Measure, understand and quantify engagement on your site with customized and in-depth reports.

ChurchSuite - ChurchSuite is a cloud hosted, web-based church management system, ideal church database software for churches.

FullStory - Meet FullStory, the app that captures all your customer experience data in one powerful platform.