Track24 Reviews

Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | about 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

Track24 mentions (5)

• At what point should i be worried?

  It might have left the UK in which the responsibility is of the countries mail you sent to I use track24.net for worldwide updates on my parcels. Source: about 1 year ago

• This is simply nonsense...

  Same here. I sent a small package to Australia on Jan 31st first update March 2nd ...still in the UK. Today I tried Australia post tracking and it's getting ready for export in Langley. None of this info shows on RM. Try Australia post or track24.net. I have lost hope as well but there is always a slim chance. Source: over 1 year ago

• There is hope! I survived Milton Keynes!!

  Track24.net and it should show at the bottom of the page theres like a section " Information about tracking number: " there it should say u have to look for it though haha. Source: over 1 year ago

• Going to Japanese Language school but original COE is lost in transit. Now what?

  Have you tried using other tracking methods like track24 to make sure there really aren’t any more updates on where it might be? Source: almost 2 years ago

• Foreign CenterJersey City NJ 099

  Can you say frustrated to the MAXXXX?! I have been waiting for almost two months for a purchase from Turkey.Seller Ktex. I have been in contact with the seller they tell you to track thru "track24.net" which I did refer to, and the merchandise has not moved since Aug.18th. I replied back to the seler advising the status then the seller said she couldn't understand why I was claiming that I hadn't received said... Source: almost 3 years ago

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 7 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: about 2 years ago