Software Alternatives, Accelerators & Startups

Trackboxx VS Intercom

Compare Trackboxx VS Intercom and see what are their differences

Trackboxx logo Trackboxx

GDPR compliant tracking without cookies! TRACKBOXX - Visitor tracking Made in Germany.

Intercom logo Intercom

Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.
  • Trackboxx Trackboxx Website
    Trackboxx Website //
    2024-06-17
  • Trackboxx Trackboxx Dashboard
    Trackboxx Dashboard //
    2024-06-17

Trackboxx is a simple and effective tool to record and evaluate visitors to your website. With Trackboxx we offer a clear and simple solution to evaluate what is happening on your website. No consent banner is required and is fully compliant with the Data Protection Act. The Trackboxx works without cookies and we do not store any personal data! This means that you don´t have to mention Trackboxx in any Consent Banner. So long as you are not using any other program that collects personal data, the Opt-in Option for example, Consent Banner is not required.

  • Intercom Landing page
    Landing page //
    2023-07-05

Trackboxx

$ Details
freemium €5.0 / Monthly (1 website, 1 user, 25,000 page impressions)
Platforms
Angular Laravel Node JS PHP
Release Date
2020 October

Intercom

$ Details
-
Platforms
-
Release Date
2011 January
Startup details
Country
United States
State
California
Founder(s)
Ciaran Lee
Employees
500 - 999

Trackboxx videos

Trackboxx -The Google Analytics Alternative!

Intercom videos

Intercom Review & Tutorial - How to Use Intercom for Websites

More videos:

  • Review - Intercom Software Review, Engage, Respond, Educate
  • Review - BTI V6 1200m Bluetooth & Intercom Review

Category Popularity

0-100% (relative to Trackboxx and Intercom)
Analytics
100 100%
0% 0
Customer Support
0 0%
100% 100
Tool
100 100%
0% 0
CRM
0 0%
100% 100

Questions and Answers

As answered by people managing Trackboxx and Intercom.

What makes your product unique?

Trackboxx's answer

Trackboxx is the first privacy-first webanayltics, developed in germany. We offer several features in the realm of web analytics that our direct competitors do not provide. This includes, for example, the tracking of external links, and soon, the e-commerce tracking, which does not exist in any of our competitors' offerings. Additionally, the "userjourney" will soon be implemented, providing our customers with entirely new possibilities forweb analysis.

Why should a person choose your product over its competitors?

Trackboxx's answer

In the realm of privacy-first web analytics offerings, the representations, visualizations, and evaluation capabilities are quite similar. We decided to take Trackboxx a step further - moving away from mere "data presentation" to genuine analysis. Furthermore, we've also chosen to incorporate additional features and functions into Trackboxx, such as a fully functional e-commerce tracking and a user journey that enables detailed analysis and evaluations.

How would you describe your primary audience?

Trackboxx's answer

Our customers essentially come from all sectors and company sizes. We have many "smaller" clients who want to monitor their own websites, but we also have a multitude of agencies and marketing experts who oversee both their own projects as well as those of their clients. Moreover, well-known, reputable clients have now started to rely on Trackboxx, such as various banks and health insurance companies.

What's the story behind your product?

Trackboxx's answer

Trackboxx was founded in 2020 and develops and distributes web analytics software as a SaaS solution. The idea emerged when it became increasingly difficult to use Google Analytics for our own projects as well as for client projects in a data protection-compliant manner. Thus, there was a desire to develop an in-house solution. It quickly became clear that there was a large market for such a solution, leading to the decision to develop Trackboxx as a full-fledged SaaS solution.

Trackboxx is compliant with data protection regulations and does not use cookies or process personal data. As a result, there is no need for a consent banner when using it on one's own website.

Which are the primary technologies used for building your product?

Trackboxx's answer

Laravel, Angular, NodeJS, Clickhouse for our database

Who are some of the biggest customers of your product?

Trackboxx's answer

Plausible Fathom Analytics Simpleanalystics

User comments

Share your experience with using Trackboxx and Intercom. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Trackboxx and Intercom

Trackboxx Reviews

  1. Privacy first Tracking

    After quitting with google analytics i tested several solutions, like Matomo, plausible and simpleanalytics, i ended up with Trackboxx. Main reason was the clean dashboard that loads lighting fast. Another point was the roadmap - they are working (or already integrating) an e-commerce tracking what is very important for me.

    👍 Pros:    Faster and cheaper than others|Ui is very attractive|Ecommerce|Good price|Great customer support
    👎 Cons:    Some missing features
  2. Metric Data

    I have been using Trackboxx for almost 2 years now and very happy with the data that I retrieve. The URL builder is a great addition to help support my marketing campaigns and the ability to set up goals!

Intercom Reviews

  1. An essential communication tool

    Intercom provides a lot of value to us. From live chat to email marketing and even helping us to create support documentation, Intercom handles a lot of key moving parts that are essential to keeping customers happy.


10 Best Freshdesk Alternatives for Businesses in 2024
Intercom is an alternative that excels in self-service support. It enables businesses to communicate and engage with their customers in real-time.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Intercom provides a useful suite of tools designed to improve your customer engagement. As a Freshdesk alternative, Intercom ticks several boxes when it comes to features:
9 Best ManyChat Alternatives & Competitors in 2024
Intercom’s main features are its helpdesk interfaces and chatbots. But it also includes lead qualification and nurturing functionalities. It offers product tours and resolution bots that can solve many customer concerns at once, freeing your reps’ time for the most complex queries. You can also make use of its Messenger integration and a provided chatbot to improve your...
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Intercom offers customer service software while also extending its platform to marketing and sales. Intercom is a newer platform to the CX market and has adopted AI and automation capabilities to keep up with business trends. Intercom features Intercom Messenger, a communication tool that provides customers with self-service or live support options.
Source: www.zendesk.com
15 best user onboarding software you need to try in 2023
With a focus on conversation, Intercom personalizes more of the user tour experience, including the use of mini-avatars of your employees and chatbot integration to deliver FAQs in a more interactive way. Intercom aim to bring more two-way dialogue back into onboarding, something that can be neglected in other systems.

Social recommendations and mentions

Based on our record, Intercom should be more popular than Trackboxx. It has been mentiond 6 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Trackboxx mentions (1)

Intercom mentions (6)

  • I started affiliate marketing, but with a twist
    Use chatbots to automate customer service: Chatbots use natural language processing to communicate with customers and answer their questions. By integrating chatbots into your affiliate marketing strategy, you can automate customer service and increase engagement with potential customers. This can lead to more sales and higher commissions. (Crisp, Intercom). Source: over 1 year ago
  • How to embed a web application into another website via API?
    I am trying to create an application that will work on a customer's website. Much like tawk.to or intercom.com. Source: about 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 2 years ago
  • Chat widget with react.js
    I wanted to know the best practices of developing a widget. So I went through the popular implementations of it. I liked Intercom's widget very much. It is written in React. I analyzed how it works. The minimal javascript is loaded async on the webpage. It is injecting an iframe with id intercom-frame. That iframe has a script in it's head with a source URl. Obviously it is React bundle. Source: about 2 years ago
  • What PRODUCT TOUR software do you like for an early SaaS?
    If you're looking at it to guide new users through onboarding, Intercom is pretty good. Source: over 2 years ago
View more

What are some alternatives?

When comparing Trackboxx and Intercom, you can also consider the following products

Fathom Analytics - Simple, trustworthy website analytics (finally)

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

micro-analytics - Public analytics as a Node.js microservice 📈

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Finteza - A brand-new analytics and marketing service with unique opportunities for optimizing conversion. Traffic quality and source analysis, advanced sales funnels, flexible targeting settings, effective marketing campaign management and much more.

Drift - A messaging app that helps you grow your business.