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Tryton VS BoldDesk

Compare Tryton VS BoldDesk and see what are their differences

Zendesk
Zendesk is a beautiful, lightweight help-desk solution. featured
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Contents:
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  3. » Reviews
  4. » Alternatives

Tryton logo Tryton

Tryton is a three-tiers high-level general purpose application platform under the license GPL-3 written in Python and using PostgreSQL as database engine.

BoldDesk logo BoldDesk

Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks.
Visit Website
  • Tryton Landing page
    Landing page //
    2023-07-09
  • BoldDesk
    Image date //
    2024-05-02
  • BoldDesk Live chat support
    Live chat support //
    2024-09-23
  • BoldDesk
    Image date //
    2024-05-02
  • BoldDesk
    Image date //
    2024-05-02
  • BoldDesk
    Image date //
    2024-05-02
  • BoldDesk
    Image date //
    2024-05-02
  • BoldDesk
    Image date //
    2024-05-02

BoldDesk is a premium cloud-based customer service software and designed to streamline and simplify customer query management. With BoldDesk, you can provide access to a huge collection of knowledge-based articles while organizing and handling customer inquiries with ease.

Tryton

Website
tryton.org
Pricing URL
-
$ Details
-
Platforms
-
Release Date
-
Edit details

BoldDesk

Website
bolddesk.com
Pricing URL
Official BoldDesk Pricing
$ Details
paid Free Trial $12.0 / Monthly (For per agent)
Platforms
Web REST API Cloud Android iPhone
Release Date
2022 May
Edit details

Tryton features and specs

  • Modular Architecture
    Tryton's modular design allows businesses to implement only the functionalities they need, which can lead to a more tailored and efficient system.
  • Open Source
    Being open-source means that Tryton is free to use and benefits from community contributions. This can reduce costs and increase flexibility for customization.
  • Scalability
    Tryton is designed to scale from small to large businesses, which makes it a versatile option as a company grows.
  • Comprehensive Features
    It offers a wide range of features including accounting, inventory management, project management, and more, which can cover most business needs.
  • Active Community
    An active community provides support, documentation, and continuous improvements to the platform, ensuring that it remains relevant and up-to-date.
  • Security
    Regular updates and a focus on security mean that Tryton is well-protected against common vulnerabilities.
  • Customizability
    Due to its open-source nature and modular design, Tryton is highly customizable to fit specific business requirements.

Possible disadvantages of Tryton

  • Steep Learning Curve
    The extensive features and flexibility can result in a steep learning curve for new users, requiring significant time to become proficient.
  • Limited Out-of-the-Box Functionality
    While the modular design is advantageous for customization, it also means that businesses may need to invest time in setting up and integrating the necessary modules.
  • Community-Driven Development
    Reliance on a community-driven model can sometimes lead to slower updates and feature development compared to commercial ERP solutions.
  • Technical Expertise Required
    Significant technical expertise may be required to fully customize and deploy Tryton, particularly for those without a strong IT background.
  • Limited Market Presence
    Tryton is less well-known compared to other ERP systems, which can make it harder to find experienced developers and consultants familiar with the platform.
  • Documentations and Support
    While there is an active community, official documentation can sometimes be inadequate or outdated, and professional support may be limited.

BoldDesk features and specs

  • Ticketing System
  • Artificial Intelligence
  • Automation
  • Customer Portal
  • Customization
  • Task Management
  • Multilingual Support
  • Integration
  • Export contact
  • Report and Analysis
  • Scheduled Reports
  • Multiple Ticket Forms
  • Ringover Integration
  • Ticket templates
  • Custom Answers
  • Whatsapp Integration
  • Facebook integration
  • Microsoft Teams Integration

Tryton videos

+ Add

tryton video demo

More videos:

  • Review - A tour of new Tryton's features, by Cédric Krier
  • Review - PUBG MOBILE ROYALE PASS Season 13 Review | Tryton Gaming

BoldDesk videos

+ Add

Getting Started with Syncfusion BoldDesk

Category Popularity

0-100% (relative to Tryton and BoldDesk)

Tryton

BoldDesk

ERP
100 100%
ERP
0% 0
Customer Support
0 0%
Customer Support
100% 100
CRM
57 57%
CRM
43% 43
Help Desk
0 0%
Help Desk
100% 100

Questions and Answers

As answered by people managing Tryton and BoldDesk.

What makes your product unique?

BoldDesk's answer:

  1. Better Usability - Our Modern UI can be easy to use for all users.

  2. Better Multibranding and Customization support - Customize the support portal tailored to your business’s needs.

  3. Unlimited Agent Pricing - Choose our flat-rate, unlimited agent package and don't worry about adding more agents. Stop paying thousands of dollars per year for other tools and start saving with BoldDesk.

Why should a person choose your product over its competitors?

BoldDesk's answer:

BoldDesk stands out among its competitors for several reasons:

  • Modern UI is easy to use
  • World-Class customization options
  • Scalability
  • SMB-friendly pricing

How would you describe your primary audience?

BoldDesk's answer:

BoldDesk is designed to meet the needs of businesses and organizations of all sizes across a wide range of industries. Its features and scalability make it suitable for both small enterprises and larger corporations looking for a versatile and adaptable help desk solution to streamline their customer support processes.

Whether small or large, an organization that's seeking a customizable and comprehensive help desk solution will find it in BoldDesk.

What's the story behind your product?

BoldDesk's answer:

With over two decades in business, Syncfusion, the creator of BoldDesk, has successfully supported hundreds of thousands of customers. The in-house ticket management software we developed, Direct-Trac, proved so effective that our customers requested a similar solution. This led us to create BoldDesk, a world-class, customizable, and scalable help desk. After putting the platform through its paces internally, we were impressed with the results and decided to make it available to our customers and the larger market.

Which are the primary technologies used for building your product?

BoldDesk's answer:

  • Angular
  • PostgreSQL

Who are some of the biggest customers of your product?

BoldDesk's answer:

  • Nera Telecommunications
  • LTIMindtree
  • greytHR
  • M2P Fintech
  • Group1 Automotive
  • YuppTY
  • Boiron

User comments

Share your experience with using Tryton and BoldDesk. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Tryton and BoldDesk

Tryton Reviews

11 Best Open Source ERP Solution for Small & Medium Enterprises
Tryton is a unique ERP solution that comes with some specialized features to cover all the needs of your business. It is suitable for all types and sized companies. Renowned for its easy usability and user-friendly interface. They started their journey with the aim of giving the best “modularity, scalability, and security”.
Source: wperp.com

BoldDesk Reviews

10 Best Freshdesk Alternatives for Businesses in 2024
We will, of course, toot our own horn first. BoldDesk is a perfect help desk software alternative for Freshdesk. This is mainly because BoldDesk is a modern, sophisticated help desk software that streamlines customer service through excellent customer support tools and self-service features.
Source: www.bolddesk.com

Social recommendations and mentions

BoldDesk might be a bit more popular than Tryton. We know about 1 link to it since March 2021 and only 1 link to Tryton. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Tryton mentions (1)

  • Looking for an ERP System for a small business
    Have you tried tryton by any chance? https://tryton.org. Source: over 3 years ago

BoldDesk mentions (1)

  • Customer Support Agents Vs Knowledge Base
    Https://bolddesk.com help your agents to succeed. Source: almost 2 years ago

What are some alternatives?

When comparing Tryton and BoldDesk, you can also consider the following products

ERPNext - The ERP Software that helps you take full control of your business. ERPNext is both powerful and easy to use.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Odoo - An all-integrated business app suite to unleash your growth potential.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Dolibarr - Dolibarr ERP CRM is an Open Source software package for small, medium or large companies, freelancers or foundations to manage business. It's a PHP project built by modules addition (invoice, proposal, contact, stock, order, hr, agenda. .

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

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