SentiSum might be a bit more popular than Unbabel. We know about 1 link to it since March 2021 and only 1 link to Unbabel. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
Unbabel has built their business around the idea that customer service can be delivered in any language quickly and efficiently with the right blend of AI and human intelligence, creating a platform they call "Language Operations" or LangOps. - Source: dev.to / over 2 years ago
From a more standardised reporting perspective, AI tags on support tickets work well to standardise insights from a high volume of tickets so product teams can get a good overview of issues, feature requests, monitor the effectiveness of new releases without having to ask support what is in the data. SentiSum is built for this kind of democratization of support insights across different teams like product and ops. Source: over 3 years ago
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