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UseResponse VS Cloudbeds

Compare UseResponse VS Cloudbeds and see what are their differences

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The platform for exceptional customer service at scale. featured
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UseResponse logo UseResponse

Open-source, self-hosted customer feedback software, live chat and helpdesk system that you can install on your server. Organize documentation using knowledge base and get feedback from social networks with centralized system

Cloudbeds logo Cloudbeds

Cloudbeds is the platform that powers hospitality, enabling tens of thousands of lodging businesses in more than 150 countries worldwide to grow and thrive.
  • UseResponse Landing page
    Landing page //
    2023-10-10
  • Cloudbeds Landing page
    Landing page //
    2023-05-29

Cloudbeds is the platform that powers hospitality, enabling tens of thousands of lodging businesses in more than 150 countries worldwide to grow and thrive.

The award-winning Cloudbeds Platform brings together technology solutions to increase revenue, delight guests, and streamline operations into a single unified system, enhanced by a curated marketplace of third-party integrations.

Founded in 2012, Cloudbeds was named No. 1 PMS, No. 1 Hotel Management System, and No. 1 Guest Messaging Software by Hotel Tech Report in 2023 and was recognized as a major player in the 2022 IDC Marketscape Report.

UseResponse features and specs

No features have been listed yet.

Cloudbeds features and specs

  • Booking Engine: Commission-free online booking engine for hospitality properties
  • Property Management: #1 PMS system 2023 - as voted on Hotel Tech Awards
  • Channel Manager: Industry-leading channel manager with 300+ connection, real time update
  • Marketplace: Integration with 3rd party hotel tools and apps
  • Payments: One single platform now with an integrated terminal
  • Reservation Management: Revolutionizing dynamic pricing for independent lodging providers in the hospitality industry
  • Digital Marketing: Hospitality-focused digital marketing solution run by a trusted partner.
  • Guest Engagement: #1 guest messaging system to increase guest satisfaction, drive incremental revenue, and streamline internal operations.

UseResponse videos

+ Add

Customer Feedback & Support Software UseResponse

Cloudbeds videos

+ Add

🔵 I react to Cloudbeds reviews – my honest opinion

More videos:

  • Review - PIE by Cloudbeds (review)
  • Review - 🔵 Cloudbeds Check In
  • Demo - Life before Cloudebds

Category Popularity

0-100% (relative to UseResponse and Cloudbeds)

UseResponse

Cloudbeds

Customer Feedback
100 100%
Customer Feedback
0% 0
Hotel Management Software
0 0%
Hotel Management Software
100% 100
Help Desk
100 100%
Help Desk
0% 0
Online Bookings
0 0%
Online Bookings
100% 100

User comments

Share your experience with using UseResponse and Cloudbeds. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare UseResponse and Cloudbeds

UseResponse Reviews

30+ Customer Feedback Tools comparison
Salesforce is a leading customer management tool that includes a subproduct IdeaExchange for collecting and prioritizing ideas with a roadmap. While UseResponse is a simpler CRM tool with feedback, helpdesk, knowledge base, and a live Chat.
Source: clearflask.com
30 Best Customer Feedback Survey Tools: An Overview | Mopinion
UseResponse is a less expensive version of GetSatisfaction. However, this customer feedback tool provides you with a version that you can host yourself using open sourced code. In addition to feedback and a forum, you also receive access to a live chat client.
Source: mopinion.com

Cloudbeds Reviews

12 Best Cloudbeds Alternatives For 2024
Cloudbeds is a powerful software solution that combines a property management platform, online booking, POS, hotel booking, and channel management into one interface. This innovative tool takes the complexity out of hotel management and transforms it into a streamlined process, giving you more time to focus on your guests in the hospitality industry. However, I understand...
Source: thehotelgm.com
The Best Free Open Source Hotel Management Software of 2022
Cloudbeds serves the operational needs of hotels of all sizes, be it vacation rentals, B&Bs, midsized or large hotels. Key features of Cloudbeds hotel management software are customer relationship management (CRM), point of sale, reservation, front desk management, and a lot more.
Source: www.techjockey.com
Top 5 Best Hotel Management Software In 2019
Cloudbeds came into being in 2012 when two close friends Adam Harris and Richard Castle collaborated to create a hotel management solution that would simplify the work of hotels. Today, it offers a suite of hospitality management software that serves the likes of Expedia, Booking.com, Airbnb, TripConnect, HostelWorld, and more. Hotels, vacation rentals, hostels, and groups...
Source: www.techtimes.com

What are some alternatives?

When comparing UseResponse and Cloudbeds, you can also consider the following products

UserVoice - UserVoice integrates easy-to-use feedback, helpdesk, and knowledge base management tools in one platform that empowers users to speak and companies to understand.

Viator - Tours, things to do, sightseeing tours, day trips and more from Viator.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Hotello - Hotello is a SAAS cloud or on premise hospitality management software that manage establishment's day to day operations and customer service.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

VirtualConcierge - A concierge service that serves as a tool for businesses wishing to provide a progressive employee benefit that improves the productivity, recruiting power, morale and motivation of the work force.

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