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UserVoice - UserVoice integrates easy-to-use feedback, helpdesk, and knowledge base management tools in one platform that empowers users to speak and companies to understand.
Dr.Explain - Dr.Explain software is a help file authoring tool.
Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
MadCap Flare - Documentation for Any Audience, Language or Format
Zendesk - Zendesk is a beautiful, lightweight help-desk solution.
HelpNDoc - What is HelpNDoc ? Easy to use yet powerful help authoring environment which can generate various documentation formats from a single source.