Powerful research tools for improving usability of web sites and apps, from prototypes to production. Built for usability testing, information architecture research, and user behavior analytics at any stage of the development cycle. Easy implementation with GTM, GDPR and CCPA compliant. And most importantly, simple for respondents - no browser extension, downloading, or uploading anything. We provide our users with unmoderated usability testing, session recordings with advanced filters, heatmaps and activity tracking, tree testing, card sorting, and so much more packed into one simple to use platform.
Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Based on our record, Freshdesk should be more popular than UXtweak. It has been mentiond 12 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
I am looking for volunteers to navigate a website for a fashion brand and answer 4 quick questions at the end. The process is fast and is done through UXtweak.com and can be done anonymously. This is for a school project. Source: over 1 year ago
Have been using UXtweak for some of my latest projects on Figma and I’m very much satisfied. They have some great features and it’s easy to upload your designs too! But most importantly it's free, recommend checking them out uxtweak.com. Source: over 2 years ago
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 7 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
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