Software Alternatives, Accelerators & Startups

Vanilla VS Malcolm App

Compare Vanilla VS Malcolm App and see what are their differences

Vanilla logo Vanilla

Vanilla is a free Mac app that lets you hide icons from your menu bar.

Malcolm App logo Malcolm App

Customer self-service made easy
  • Vanilla Landing page
    Landing page //
    2023-09-24
  • Malcolm App An example of a fully branded customer facing self-service portal
    An example of a fully branded customer facing self-service portal //
    2024-03-13
  • Malcolm App An example of a customer facing fully branded form (workflow)
    An example of a customer facing fully branded form (workflow) //
    2024-03-13
  • Malcolm App How you build a customer journey in MyMalcolm (our control panel)
    How you build a customer journey in MyMalcolm (our control panel) //
    2024-03-13
  • Malcolm App How you create and manage content in MyMalcolm (our control panel)
    How you create and manage content in MyMalcolm (our control panel) //
    2024-03-13
  • Malcolm App There are extensive options to brand and change the visual appearance of all the parts of Malcolm! your customers will see
    There are extensive options to brand and change the visual appearance of all the parts of Malcolm! your customers will see //
    2024-03-13
  • Malcolm App Transform your customer servicing with Malcolm!
    Transform your customer servicing with Malcolm! //
    2024-03-13

Our powerful, flexible and easy to use no-code platform lets you quickly digitise your routine customer service related tasks, customer journeys, actions, follow-ups, questions, knowledge & policies. Then surface these to your customers via a dedicated self-service portal or by using our embeds which enable you to bring content and self-service functionality from Malcolm! into your existing websites, apps or products.

Vanilla

Pricing URL
-
$ Details
-
Platforms
-
Release Date
-

Malcolm App

$ Details
paid Free Trial $50.0 / Monthly (Micro)
Platforms
Web
Release Date
2020 March
Startup details
Country
United Kingdom
State
London
City
London
Founder(s)
Tom Jordan
Employees
10 - 19

Vanilla features and specs

No features have been listed yet.

Malcolm App features and specs

  • FAQs / Articles / Knowledgebase: Yes
  • Workflows (digital forms): Yes
  • Integrations & Webhooks: Yes
  • Hosted Hub (portal): Yes
  • Payments: Yes
  • Embeds, Widgets, Overlays & Plugins: Yes
  • Comprehensive Control Panel & Dashboard: Yes

Vanilla videos

Jim Beam Vanilla Review!

More videos:

  • Review - Crown Vanilla Review
  • Review - Top 7 Vanilla Fragrances Ever

Malcolm App videos

Introducing Malcolm!

Category Popularity

0-100% (relative to Vanilla and Malcolm App)
Forums And Forum Software
Customer Support
0 0%
100% 100
Productivity
100 100%
0% 0
Customer Service
0 0%
100% 100

Questions and Answers

As answered by people managing Vanilla and Malcolm App.

Why should a person choose your product over its competitors?

Malcolm App's answer:

The product is more powerful

What's the story behind your product?

Malcolm App's answer:

Since 2003 we’ve been designing, building and operating bespoke customer servicing focused systems for companies and organisations around the world. We’ve seen first hand the positive and transformative effect these systems deliver to our clients and their users. We’ve learnt a lot along the way about how best to design such systems and the features and technical approaches that make things stable, robust and usable. It has long been an ambition of ours to create a powerful, flexible and easy to use SaaS product available at a very competitive price. Malcolm! is that ambition realised. We hope that businesses large and small, all over the world, will use Malcolm! to make their own business better.

Who are some of the biggest customers of your product?

Malcolm App's answer:

  • Petplan
  • Outernet
  • Centtrip
  • Freemarket

What makes your product unique?

Malcolm App's answer:

Our combination of features and the teams experience of building customer servicing systems (for over 20 years!)

How would you describe your primary audience?

Malcolm App's answer:

Companies and/or organisations who have a high and growing level of customer service activity

Which are the primary technologies used for building your product?

Malcolm App's answer:

  • Laravel
  • PHP
  • Javascript
  • Elasticsearch

User comments

Share your experience with using Vanilla and Malcolm App. For example, how are they different and which one is better?
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Social recommendations and mentions

Based on our record, Vanilla seems to be more popular. It has been mentiond 14 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Vanilla mentions (14)

  • Tools that keep me productive
    I used Vanilla for the longest time for my top menu bar icons, but once I got a MacBook Pro with the notch, it just didn't work well. I've since moved on to Bartender for managing my menu bar. - Source: dev.to / 2 months ago
  • Everything I install and set up on a new MacBook as a web developer
    If I’m recording a full screen capture for videos, I like to hide the app icons at the top of the screen. I use Vanilla for this. - Source: dev.to / 7 months ago
  • Free alternative to Bartender besides Hidden Bar on M1 MBP 14"
    Vanilla. But here you are sure to find more of your liking. Source: over 1 year ago
  • Free Alternatives to Bartender?
    I use (and quite like) Vanilla. https://matthewpalmer.net/vanilla/. Source: about 2 years ago
  • Turn off the Evernote Helper
    This is a more general solution. But I really like this one to get control over what I want to hide https://matthewpalmer.net/vanilla/. Source: about 2 years ago
View more

Malcolm App mentions (0)

We have not tracked any mentions of Malcolm App yet. Tracking of Malcolm App recommendations started around Mar 2024.

What are some alternatives?

When comparing Vanilla and Malcolm App, you can also consider the following products

Flarum - Flarum is the next-generation forum software that makes online discussion fun. It's simple, fast, and free.

HelpDocs - Educate your users with a super simple knowledge base that’s built for teams just like yours.

Discourse - Discourse is an open source discussion platform built for the next decade of the Internet.

Typeform - Create beautiful, next-generation online forms with Typeform, the form & survey builder that makes asking questions easy & human on any device. Try it FREE!

Hidden Bar - A ultra-light MacOS utility that helps hide menu bar icons.

Zendesk Support - Social Customer Support and Help Desk and Ticketing