Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Based on our record, Visualping should be more popular than Freshdesk. It has been mentiond 74 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
Https://visualping.io does a nice similar job and is free for moderate personal use. - Source: Hacker News / 10 months ago
Could try visualping.io but it's not gonna be as convenient as coursicle. Source: about 1 year ago
You can also monitor up to five webpages for free with VisualPing. Source: about 1 year ago
As a belt and braces approach you could try using something like visualping.io (others are available) to monitor the URL https://recruitment.raf.mod.uk/apply/applying-for?c=15&r=293&type=regular and check when the wording "THIS ROLE IS CURRENTLY CLOSED FOR NEW APPLICATIONS. PLEASE REGISTER YOUR INTEREST AND WE WILL BE IN TOUCH WHEN IT REOPENS." disappears, and it will send you an email when it detects a change. Source: over 1 year ago
Also I was using https://visualping.io/ to track the change. Like you can track the change on the button change for that particular page ( like the button being now back in stock instead of grayed out). Source: over 1 year ago
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 7 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: about 2 years ago
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