Software Alternatives, Accelerators & Startups

wallabag VS Zoho Desk

Compare wallabag VS Zoho Desk and see what are their differences

wallabag logo wallabag

Save the web, freely.

Zoho Desk logo Zoho Desk

Industry's first context-aware Helpdesk Software
Visit Website
  • wallabag Landing page
    Landing page //
    2023-08-03
  • Zoho Desk Landing page
    Landing page //
    2020-05-27

Zoho Desk is the award-winning, context-aware help desk software along with multichannel capabilities. Zoho Desk packs advanced multi-stakeholder process management, embeddable self-service, a powerful AI assistant, and brings together all the tools and context your teams need to deliver great customer service.

Zoho Desk

Website
zoho.com
$ Details
freemium $12.0 / Annually ($12 USD/monthly on Annual Subscription.)
Platforms
Cloud Web iOS Android

wallabag features and specs

No features have been listed yet.

Zoho Desk features and specs

  • Omnichannel: Email, Telephony, Social, Customer Portals, Web forms, Live chat
  • Zia - Artificial Intelligence: With Zia, stay on top of every aspect of your customer service effort.
  • Embeddable Self-service: With the ASAP plugin, embed customer self-service capabilities to your Website and Mobile Apps.
  • Multibrand Help Center: Create a distinct self-service portal for each brand's customers.
  • Knowledge Base: Create a repository of solutions for commonly asked questions.
  • Agent Productivity: Collaborate, communicate, and secure those customer relationships
  • Automations: Ticket Assignment, Workflow, Layouts, SLAs & Escalations.
  • Blueprint: Manage complex cross-functional service processes efficiently.
  • Marketplace and Platform: Use extensions to embed interactive widgets into the Zoho Desk interface.
  • Reports and Dashboards: Use detailed reports and dashboard visualisations to monitor your team's performance.
  • Time Tracking: Keep track of time spent on every ticket and task.
  • Security: Balance between protecting customer data and giving your team enough flexibility
  • Developer Platform: REST API, Widgets, Web and Mobile SDK, Custom Functions.
  • Mobile Apps: With the Zoho Desk app for iOS and Android, agents can catch up, collaborate and provide top-notch customer support, wherever they are.

wallabag videos

My Overview of the Wallabag Read It Later Service Which You Can Self-Host For Free

More videos:

  • Review - Wallabag on Terminal.com
  • Review - GNOME 3.36: Read It Later 0.0.2 - Wallabag GTK/Rust Client
  • Review - Quick Look - Wallabag for Saving Articles and Websites
  • Review - Wallabag - Save Web Pages for Later on Docker
  • Review - Wallabag. It's like pocket but not stupid

Zoho Desk videos

Keep the spirit of customer centricity alive with Zoho

More videos:

  • Review - What is Zoho Desk? - An Overview
  • Review - Automate your customer service process with Zoho Desk
  • Review - Cutting Customer Service Time In Half By Implementing Zoho Desk
  • Review - Zoho Desk Delivers Significant Reliability Improvements For IT Company
  • Review - 5paisa delivers mobile-first customer service with Zoho Desk
  • Review - Zoho Desk Review: Okay for what it is
  • Tutorial - Zoho Desk Introduction To Tickets Tutorial - 2021

Category Popularity

0-100% (relative to wallabag and Zoho Desk)
Bookmark Manager
100 100%
0% 0
Customer Support
0 0%
100% 100
Bookmarks
100 100%
0% 0
Help Desk
0 0%
100% 100

User comments

Share your experience with using wallabag and Zoho Desk. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare wallabag and Zoho Desk

wallabag Reviews

11 Pocket Alternatives You Must Try Out!
With addons for Chrome and Firefox, saving and bookmarking content real quick has become a reality with Wallabag. You can even categorize your bookmarks through tags and retrieve your saved content anytime!
Source: blog.elink.io
10 Best Apps like Pocket in 2021 - Pocket Alternatives
Wallabag looks to be a strong contender for those looking for a free open-sourcePocket alternative that includes most of the essential tools for managing bookmarks. It doesn’t have a particularly appealing interface or a plethora of appealing features. However, it has a high score for simplicity and easy-to-use parameters, making it convenient. The app creates a comfortable...
Source: asoftclick.com

Zoho Desk Reviews

  1. Excellent Ticketing software with clean interface

    What I like the most is that it really is very intuitive and easy to use. It helps to control the tracking of every ticket in a easy way. Also one can import its customers without any problem. It has many other tools that can be useful regardless the item which company is using on day to day basis. It can start a live chat with the user and can go straight creating a ticket from this internment. Ticket tracking and escalation matrix enables company to track and manages customer complaints on time.

    👍 Pros:    Easy user interface|Multiple channels|Knowledge base|Customer support|Highly customizable
    👎 Cons:    Need more image manipulation feature
  2. April 2020 Inexpensive Customer Service Software

    Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy. Zoho has an excellent suite of products and this one is no exception! Easy to use (the basics at least). And, it's very inexpensive.

    🏁 Competitors: Zendesk, Salesforce Service Cloud
    👍 Pros:    Easy user interface|Great customer support|Highly customizable
    👎 Cons:    Few features are in beta
  3. Vincy Dahiya

    Previous to using Zoho, we were managing all our CS in our email inbox. We used Zoho Desk when starting out when we needed a way to manage customer support outside of email. Zoho Desk is a basic customer support software - great that there is a free version for starting out.

    🏁 Competitors: Zendesk
    👍 Pros:    Easy to handel software setup|Easy to use interface|Automation and custom functions|24/7 support (chat and phone)

10 Best Freshdesk Alternatives for Businesses in 2024
Zoho Desk provides a centralized platform for handling customer queries, support tickets, and other related activities. Moreover, integrating Zoho Desk with your customer service can streamline your customer service operations.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If you're considering Zoho Desk, you might want to take a look at our run-through of the best Zoho Desk alternatives, and see whether it's right for you.
Top 13 Freshdesk alternatives and competitors for 2024
Zoho Desk is a cloud-based help desk solution. Zoho offers a wide range of products, including customer service, marketing, finance, IT, project management, and developer platforms. Because Zoho is a full-suite CRM and supports products for many use cases, you may not get the level of depth and expertise as you would with a best-in-breed CX solution.
Source: www.zendesk.com
11 Best Customer Service Software & Apps You Need in 2022
Zoho Desk is the omnichannel help desk software product of Zoho (which, by the way, has a CRM if you’re interested in that too). It’s used by more than 50,000 businesses worldwide. Zoho Desk is an ideal solution for large companies with a complicated structure, many products, and a high volume of support requests. One feature unique to this software is the ability to...
Source: krisp.ai
The Best Help Desk Software in 2020
Zoho Desk offers automated tasks, live chat, and an AI to help with various tasks, like speaking to customers over a call, sharing contextual data, and auto-tagging. It also offers social media integration (so you can keep track of potential support situations all from the help desk interface). Zoho also offers a consolidated interface that holds all communication associated...
Source: www.jitbit.com

Social recommendations and mentions

Based on our record, wallabag seems to be a lot more popular than Zoho Desk. While we know about 12 links to wallabag, we've tracked only 1 mention of Zoho Desk. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

wallabag mentions (12)

  • Linkhut: A Social Bookmarking Site
    Wallabag[0] is useful too if you want a self-hosted bookmarking solution. I'm with Pinboard too, but regularly export my bookmarks so I have a backed up local copy of recent bookmarks I've added to Pinboard. [0] https://github.com/wallabag/wallabag. - Source: Hacker News / 6 months ago
  • Ask HN: Pinboard is dead, long live who?
    Self hosted Wallabag is the way https://wallabag.org/. - Source: Hacker News / 11 months ago
  • Self-hosted bookmark manager, what would you suggest?
    For plain bookmarking, Linkding and for the rest Wallabag.. Wallabag is like pocket. Source: over 1 year ago
  • Looking for a “private” search engine for bookmarking
    Shiori or Wallabag: Both will save the full-text article. Source: over 1 year ago
  • eBook app that will stream from calibre-web?
    One really cool feature that KOReader has for self-hosters though is support for wallabag, which is a "read it later" service that you can self-host. Then you can access your saved articles through its web UI, Android app or KOReader. I highly recommend checking it out if you like reading articles. I installed it this week and am really enjoying it, alongside Miniflux - a self-hosted RSS feed server that can save... Source: almost 2 years ago
View more

Zoho Desk mentions (1)

What are some alternatives?

When comparing wallabag and Zoho Desk, you can also consider the following products

Pocket - When you find something you want to view later, put it in Pocket.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Raindrop.io - All your articles, photos, video & content from web & apps in one place.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Instapaper - Instapaper is a simple tool to save web pages for reading later.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!