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WATI VS Salesforce Service Cloud

Compare WATI VS Salesforce Service Cloud and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management featured
Contents:
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  2. » Videos
  3. » Reviews
  4. » Alternatives

WATI logo WATI

No-code chatbot builder for WhatsApp Business

Salesforce Service Cloud logo Salesforce Service Cloud

Service Cloud integrates customer service with social networks and provides a self-service customer portal and knowledge base system.
  • WATI Landing page
    Landing page //
    2023-08-22
  • Salesforce Service Cloud Landing page
    Landing page //
    2023-05-09

WATI videos

+ Add

WATI - Team Inbox powered by WhatsApp API

Salesforce Service Cloud videos

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Salesforce Service Cloud Overview Demo

Category Popularity

0-100% (relative to WATI and Salesforce Service Cloud)

WATI

Salesforce Service Cloud

Customer Support
32 32%
Customer Support
68% 68
Help Desk
0 0%
Help Desk
100% 100
WhatsApp
100 100%
WhatsApp
0% 0
Chatbots
100 100%
Chatbots
0% 0

User comments

Share your experience with using WATI and Salesforce Service Cloud. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare WATI and Salesforce Service Cloud

WATI Reviews

13 Best Apps Like Replika & Similar AI Chatbot Apps
This app offers services from a chatbot to take care of your WhatsApp that serves as a customer service. Thus, if you are relying on that thing for your business then you can try Wati, for sure.
Source: www.regendus.com

Salesforce Service Cloud Reviews

10 Best Freshdesk Alternatives for Businesses in 2024
Salesforce Service Cloud is an ideal alternative for teams using Salesforce CRM. Salesforce Service Cloud seamlessly integrates with other Salesforce products to provide a better customer experience.
Source: www.bolddesk.com
The Best Help Desk Software in 2020
Salesforce Service Cloud equips every support technician with the productivity tools they need to enhance efficiency. It boasts easy integration with all of the most popular CTI (computer telephony integration), and can even use web services APIs like REST and SOAP (though it is reserved for the Enterprise and Unlimited tiers). CTI can help reduce the amount of time your...
Source: www.jitbit.com
Best Customer Service Software
For example, are you looking for customer service software specifically for live chat? LiveAgent will be a top choice for you. If you want a solution for your field service agents, use Salesforce Service Cloud. There are even tools for customer service, sales, and marketing CRM built into single product bundles.
Source: www.quicksprout.com
11 Best Help Desk Software to Totally Check out in 2020!
A powerful cloud-based help desk software, Salesforce Service Cloud, is a child platform of the ubiquitous Salesforce CRM software. Engage your customers through multiple channels, streamline procedures and manage tickets with the help of the tool’s 360-degree view of the clients. Service Cloud offers supportive features like customizable branding, email integration,...
Source: surveysparrow.com

Social recommendations and mentions

Based on our record, WATI seems to be more popular. It has been mentiond 3 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

WATI mentions (3)

  • Verifying a nemployers business for whatsapp API via Meta business Suite
    I am looking to use an API service for Whatsapp wati.io is looking like the most appropriate for us at the moment. Source: about 1 year ago
  • APIs/Saas for building chat bots?
    I'm busy doing WhatsApp integration for my CRM using a platform called WATI. Source: over 2 years ago
  • Offical WhatsApp API
    I could find wati.io. Any thing else you guys know ? Source: over 2 years ago

Salesforce Service Cloud mentions (0)

We have not tracked any mentions of Salesforce Service Cloud yet. Tracking of Salesforce Service Cloud recommendations started around Mar 2021.

What are some alternatives?

When comparing WATI and Salesforce Service Cloud, you can also consider the following products

AiSensy - Whatsapp Chatbot, CRM & Marketing

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Interakt - Easily interact with every user of your app. Setup Your User Interaction Headquarter Today!

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Twilio - Brings voice and messaging to your web and mobile applications.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

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