Whappext VS Freshdesk
Compare Whappext VS Freshdesk and see what are their differences
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management
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Whappext
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Freshdesk
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At Whappext, we are passionate about helping businesses thrive through the power of WhatsApp Marketing. With five years of industry experience under our belt, we have become a trusted name in providing top-notch solutions to drive impactful marketing campaigns.
Our primary focus is to empower businesses with the tools and services they need to connect with their target audience on WhatsApp and create meaningful interactions. Through our software, we enable businesses to engage in personalized conversations, foster customer relationships, and ultimately drive conversions that matter.
What sets us apart is our dedication to simplicity and functionality. We believe that technology should be easy to use, so we have designed our software with a user-friendly interface that makes it accessible to businesses of all sizes and backgrounds. You don't have to be a tech expert to leverage the power of WhatsApp for marketing – our platform streamlines the process, allowing you to navigate effortlessly and get the most out of your campaigns.
When you partner with Whappext, you can count on our team of experts who are committed to your success. We provide exceptional customer support, ensuring that you have the guidance and assistance you need at every step of your WhatsApp Marketing journey. From setting up your campaigns to troubleshooting any challenges, we are here to support you and help you achieve your marketing goals.
Our suite of features is designed to empower you with all the necessary tools for effective WhatsApp Marketing. Manage your contacts, automate your campaigns, personalize your messages, and track performance – all from one convenient platform. We believe in the power of data-driven decision-making, so we provide comprehensive analytics that give you insights into your campaign's effectiveness, allowing you to optimize and refine your strategies.
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Whappext's answer
We prioritize our clients' success and satisfaction. Our user-friendly platform, exceptional customer support, and tailored solutions reflect our commitment to meeting the unique needs of each client.
Whappext's answer
Our primary audience is everyone who is providing any product or service to their customers and they want to connect with them frequently. It could be SMEs, startups, or large companies. We cover all industries and we have plans for each customer segment separately.
Whappext's answer
Whappext has a remarkable story that started five years ago with a vision to revolutionize WhatsApp marketing. The journey began with a passionate team of entrepreneurs who recognized the immense potential of WhatsApp as a powerful communication tool for businesses.
Inspired by the growing demand for effective marketing solutions on WhatsApp, the founders embarked on a mission to develop a software platform that would enable businesses to harness the full power of this widely used messaging application.
The early days were filled with extensive research, market analysis, and close collaboration with businesses from various industries. The team recognized the limitations of the standard WhatsApp application and identified the need for specialized software that could unlock its true marketing potential.
With a deep understanding of customer pain points and industry insights, Whappext was born. The team worked tirelessly to develop an innovative software solution that would provide businesses with the tools and functionalities needed to optimize their WhatsApp marketing strategies.
The journey was not without its challenges. The team faced technical hurdles, platform limitations, and intense competition in the software and technology industry. However, they remained steadfast in their commitment to delivering a game-changing product.
Through perseverance, continuous improvement, and a relentless focus on customer satisfaction, Whappext started gaining recognition. As more businesses experienced the benefits of the software, word spread, and the company's reputation began to grow.
Whappext's success can be attributed to its unwavering dedication to innovation and customer-centricity. The team consistently strives to stay ahead of industry trends and evolving technologies, ensuring that their software remains cutting-edge and relevant to businesses of all sizes.
Today, Whappext is proud to serve a diverse client base, ranging from small startups to large enterprises. The company's growth has been fueled by its commitment to delivering exceptional value, personalized support, and a software platform that empowers businesses to connect, engage, and grow through WhatsApp marketing.
Whappext's answer
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Whappext's answer
We are more reliable and more accurate.
Whappext's answer
Dot net framework
Our company is using the solution for more than a month now and its been amazing for us. We can connect with our customers through WhatsApp much easier now and we can send bulk promotional messages to them. There's an AI auto reply bot that can automatically reply to our customers. Great product and recommended.
Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Based on our record, Freshdesk seems to be more popular. It has been mentiond 12 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 7 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: about 2 years ago
WAAM-it Sender - WAAM-it Sender is a WhatsApp marketing software that enables users to send messages from their system and smartphones anytime, anywhere.
Zendesk - Zendesk is a beautiful, lightweight help-desk solution.
Viking Whatsapp Tools - Viking Whatsapp Tools is a platform that helps businesses to sell on WhatsApp and build an effective sales strategy.
Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.
Kaleyra - Kaleyra is a platform that helps developers to build SMS and voice messaging applications for a global scale.
LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!