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WhatsApp VS HelpScout

Compare WhatsApp VS HelpScout and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management featured
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

WhatsApp logo WhatsApp

WhatsApp Messenger: More than 1 billion people in over 180 countries use WhatsApp to stay in touch with friends and family, anytime and anywhere.

HelpScout logo HelpScout

Help Scout is a simple, straightforward way to provide excellent support
  • WhatsApp Landing page
    Landing page //
    2023-04-18
  • HelpScout Landing page
    Landing page //
    2023-07-14

WhatsApp

Website
whatsapp.com
Pricing URL
-
$ Details
free
Platforms
Mobile Desktop
Release Date
2009 January
Startup details
Country
United States
State
California
City
Santa Clara
Founder(s)
Brian Acton
Employees
1,000 - 1,999
Edit details

HelpScout

Website
helpscout.com
Pricing URL
Official HelpScout Pricing
$ Details
paid Free Trial $20.0 / Monthly (5 Mailboxes, 1 Docs site)
Platforms
-
Release Date
-
Edit details

WhatsApp videos

+ Add

How to Use Whatsapp - 2020 Beginner's Guide

More videos:

  • Tutorial - WhatsApp Web - Full Review & Tutorial
  • Review - What is WhatsApp? A Review
  • Review - Whatsapp Web | Everything You Need To Know!
  • Review - What is WhatsApp & How Does it Work? | WhatsApp Guide Part 1

HelpScout videos

No HelpScout videos yet. You could help us improve this page by suggesting one.

Add video

Category Popularity

0-100% (relative to WhatsApp and HelpScout)

WhatsApp

HelpScout

Communication
100 100%
Communication
0% 0
Customer Support
0 0%
Customer Support
100% 100
Messaging
100 100%
Messaging
0% 0
Help Desk
0 0%
Help Desk
100% 100

User comments

Share your experience with using WhatsApp and HelpScout. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare WhatsApp and HelpScout

WhatsApp Reviews

  1. BEST APP FOR PRIVATE CHATTING

    I AM USING WHATSAPP SINCE 2015 AND STILL CURRENTLY USING IT HELPS ME TO GET IN TOUCH WITH MY FRIEND AND RELATIVES AND NOW IT ALSO HELPS ME TO DO PAYMENT VIA WHATSAPP.

    🏁 Competitors: Skype
    👍 Pros:    Free to use|Easy to use
    👎 Cons:    Nothing, so far
20 Telegram Alternatives to Chat With in 2024
WhatsApp’s other claim to fame is its security features, with end-to-end encryption. These security features, although not perfect, are still considered much better than Telegram’s. WhatsApp does a good job replicating Telegram’s chat features, but isn’t the best replacement for building groups of people who don’t know each other or for live streaming.
Source: www.mightynetworks.com
10 Best Telegram Alternatives in 2024
Whatsapp is a very famous app similar to Telegram and it is widely used for communication across the world, some of the widely used features also includes group messaging, private or group calls, all can be done through end-end encryption. Apart from these features people also put a status of about 24 hours.
Source: www.geeksforgeeks.org
Top 10 Apps like Telegram for Android and IOs [2023]
WhatsApp's recently announced 'community' feature successfully engaged existing users and onboarded numerous communities. WhatsApp has a distinct platform wherein business users can easily interact. It supports up to 2 billion people using it worldwide, allowing you to engage audiences, accelerate sales, and improve customer service outcomes. Furthermore, it enabled...
Source: www.clapmessenger.com
The best WhatsApp alternatives for 2023
However recent developments have started hammering home WhatsApp's relationship to parent company Facebook. The same Facebook that's almost constantly in the news for some major controversy or another. The controversy over the WhatsApp privacy policy, which many understood to mean WhatsApp would start sharing more information with Facebook — with rumors that the contents of...
Source: www.tomsguide.com
The 7 best apps you can use as a WhatsApp alternative
WhatsApp has achieved its widespread global popularity thanks to its multi-platform support, secure encryption, and wide array of communication features. But the app isn't for everyone, and you might be looking for a WhatsApp alternative that mimics many of the best aspects of the app. Here are seven of the best alternatives to WhatsApp.
Source: www.businessinsider.com

HelpScout Reviews

The Best Help Desk Software in 2020
HelpScout really focuses on the customer interface. It values the customer journey and makes it easy for them to navigate. It is set up in a way to boost internal team collaboration. However, because of this emphasis on team collaboration, HelpScout's structure and ticketing systems are not as defined. It doesn't have a dedicated customer-facing portal or ticket numbers....
Source: www.jitbit.com
Help Scout Alternative - Have you outgrown Help Scout?
With over 500 more integrations than Help Scout, it’s easy to understand why many customers see Kayako as one of the best Help Scout alternatives. With Kayako you can connect to all the apps your team already uses. As you scale the need for automation becomes critical. Kayako helps save you time through a simple and easy setup for workflow automations across multiple apps.
Source: www.kayako.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Help Scout is preferred by many freelancers and small businesses for the right balance of features and affordability. In fact, it offers a free app for shared inbox. Its paid plan starts at $20 per user/month, providing you with a reliable set of automation, reporting and integration tools.
Source: financesonline.com
8 Zendesk Alternatives to Rock Your Customer Service
Also I don’t see Front (frontapp.com) in the list. Front is the biggest alternative to Zendesk & HelpScout on the customer service use case.
Source: blog.capterra.com
The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Dive into an email, and you'll see a familiar sidebar with information about the customer where Help Scout pulls in social media information and previous conversations to give your emails a personal touch. Help Scout also offers your customers a quick poll at the bottom of your emails to ask how well your team did at support, and you can see your team's productivity and...
Source: zapier.com

Social recommendations and mentions

Based on our record, WhatsApp seems to be a lot more popular than HelpScout. While we know about 24 links to WhatsApp, we've tracked only 2 mentions of HelpScout. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

WhatsApp mentions (24)

  • User-facing/client-side tools for internet troubleshooting
    Hi everyone. The other day a client of mine's employees started having issues with the "internet not working". After some detective work with traceroute and interviewing them about what sites they were having issues with, I determined that the actual issue was with the web.whatsapp.com service having downtime. I'm mentioning all this because I'm now thinking of making them a small video/article on our intranet... Source: 7 months ago
  • Is WhatsApp Web down in Oman?
    I believe web.whatsapp.com is being blocked by local telecom companies in order to protect their duopoly and keep Oman in tech--stone-age. If fewer people know how else the rest of the world uses the internet, then they don't have to make an effort to improve their offerings. Omantel is definitely blocking this web.whatsapp.com. Source: 7 months ago
  • Open Letter to WhatsApp: Need for a Linux Desktop App
    What's wrong with https://web.whatsapp.com/ ? Source: 7 months ago
  • Best app, like, ever?
    Whatsapp (Free) - chat. Although some people prefer iMessage and other ones. Source: 7 months ago
  • WhatsApp Mac Client - can I have it installed two times?
    Use browser for one account https://web.whatsapp.com/ and app for the other. Source: 8 months ago
View more

HelpScout mentions (2)

  • Makers, what are the tools you can't live without?
    Slack for communication Helpscout for customer support Calendly for meeting scheduling Usermaven for website and product analytics Contentstudio.io for social media management. Source: over 1 year ago
  • Have you ever done a product comparison chart on your site?
    Not my site, but Helpscout (https://helpscout.com) has my favorite product comparison model. Source: about 2 years ago

What are some alternatives?

When comparing WhatsApp and HelpScout, you can also consider the following products

Telegram - Telegram is a messaging app with a focus on speed and security. It’s superfast, simple and free.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Signal - Fast, simple & secure messaging. Privacy that fits in your pocket.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Skype - Stay in touch with your family and friends for free on Skype. Download Skype today to chat and call on desktop and mobile.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

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