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Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Based on our record, Wormhole.app should be more popular than Freshdesk. It has been mentiond 98 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
For file transfers over the internet, https://wormhole.app/ and https://toffeeshare.com/ are often suggested. - Source: Hacker News / 4 months ago
Isn’t https://wormhole.app/ the solution here? Note I haven’t used it, it’s just often brought up here as a good solution for this class of problem. Is it surprising that the author mentions a ton of solutions but not this one? - Source: Hacker News / 5 months ago
One of the two creators of https://wormhole.app here :) Now that we’ve shifted our company’s focus to https://socket.dev, I’d love to open source Wormhole. I’m quite proud of the code - I’ve worked on P2P and file transfer systems for so so long that I think this might be some of the best code I’ve worked on. It’s just a matter of finding the time, but I expect this will be open source eventually. - Source: Hacker News / 6 months ago
It's unfortunately not FOSS, but I quite like https://wormhole.app/ - It's client side encrypted and P2P when possible. - Source: Hacker News / 6 months ago
Post your 4GB version at https://wormhole.app/. Source: 7 months ago
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 7 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
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