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Wrike VS Freshdesk

Compare Wrike VS Freshdesk and see what are their differences

Flowlu
All-in-one work management platform for team collaboration. featured
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Wrike logo Wrike

Wrike is a flexible, scalable, and easy-to-use collaborative work management software that helps high-performance teams organize and accomplish their work. Try it now.

Freshdesk logo Freshdesk

Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
  • Wrike Landing page
    Landing page //
    2023-07-13
  • Freshdesk Landing page
    Landing page //
    2022-01-28

Wrike features and specs

  • Comprehensive Task Management
    Wrike offers robust tools for task management such as Gantt charts, Kanban boards, and customizable workflows, enabling teams to efficiently manage and track their tasks and projects.
  • Collaboration Features
    Wrike includes a variety of collaboration features like real-time activity streams, document sharing, and @mentions to facilitate team communication and collaboration.
  • Customizable Dashboards
    Users can create and customize dashboards to fit their needs, providing an organized view of their tasks, projects, and key performance indicators at a glance.
  • Integration Capabilities
    Wrike integrates with numerous third-party applications, including Google Drive, Slack, and Microsoft Office, enabling seamless workflow and data integration.
  • Time Tracking
    The platform offers built-in time tracking, allowing team members to log hours spent on various tasks and projects, which is useful for project management and billing purposes.

Possible disadvantages of Wrike

  • Learning Curve
    Wrike has a steep learning curve, especially for new users or those unfamiliar with project management software, which can require significant time and training to master.
  • Pricing
    Wrike's pricing can be quite high, particularly for small businesses or startups, with costs increasing as more features and users are added.
  • Complexity of Advanced Features
    While Wrike offers many advanced features, some users find them overly complex and difficult to utilize effectively without extensive training or experience.
  • User Interface
    Some users find Wrike's user interface to be cluttered and not as intuitive as they would like, which can slow down navigation and increase the time needed to complete tasks.
  • Limited Storage in Lower Plans
    Lower-tier plans come with limited storage options, which can be restrictive for teams needing to store large amounts of data or files within the platform.

Freshdesk features and specs

  • User-Friendly Interface
    Freshdesk features an intuitive, easy-to-navigate interface, making it accessible for users of all technical skill levels. The streamlined design helps improve productivity and reduces the time needed for training.
  • Comprehensive Feature Set
    Freshdesk offers a wide range of features including ticketing, automation, analytics, and integrations. These tools help businesses manage their customer support operations efficiently.
  • Multi-Channel Support
    Freshdesk supports various communication channels such as email, phone, chat, social media, and more, enabling businesses to provide seamless customer service across multiple platforms.
  • Customizable
    The platform allows for a high degree of customization, enabling businesses to tailor the software to fit their specific needs with custom workflows, fields, and rules.
  • Scalability
    Freshdesk is suitable for businesses of all sizes, from small startups to large enterprises. Its scalable nature means you can add more features and functionalities as your business grows.
  • Reliable Support
    Freshdesk offers reliable customer support to its users. Support channels include live chat, email, and a comprehensive knowledge base, ensuring issues are resolved promptly.

Wrike videos

+ Add

Wrike Review, Features and Benefits Overview: Is it Still Worth Using in 2020?

More videos:

  • Review - Wrike Review | Online Project Management Tool | Pearl Lemon Reviews
  • Demo - Wrike Project Management Demo
  • Review - Wrike Review 2024 | Features, Pros & Cons, Who Should Use it
  • Review - Wrike Review: Top Features, Pros, And Cons
  • Tutorial - What Is Wrike? Pros, Cons, And How To Use in 2023

Freshdesk videos

+ Add

Best Free Helpdesk Ticket System - Freshdesk Setup Tutorial, How I Use It, Why You Should....

More videos:

  • Demo - Freshdesk Mint Demo: Understanding the basics of the helpdesk
  • Review - Freshdesk Mint Overview
  • Review - Freshdesk Review: Is It Good?
  • Review - Freshdesk vs Zendesk: Choosing Between the Leaders on the Market
  • Review - Freshdesk Review: Client Friendly Ticketing System
  • Review - Freshdesk Review 2022 | Best Customer Service Software
  • Review - Freshdesk Review

Category Popularity

0-100% (relative to Wrike and Freshdesk)

Wrike

Freshdesk

Project Management
100 100%
Project Management
0% 0
Customer Support
0 0%
Customer Support
100% 100
Task Management
100 100%
Task Management
0% 0
Help Desk
0 0%
Help Desk
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Wrike and Freshdesk

Wrike Reviews

The Top 7 ClickUp Alternatives You Need to Know in 2025
OverviewWrike stands out as a powerful project management tool that excels in custom workflows and real-time collaboration. It is particularly favored by larger organizations due to its scalability and extensive feature set.
Source: www.ledgerteams.com
25 Best Asana Alternatives & Competitors for Project Management in 2024
Wrike project management software is ideal for small agencies needing a customizable workspace to organize shared calendars, schedule projects, and collaborate with ease. What’s more, approvers can expedite feedback using Wrike’s visual markup tool.
Source: clickup.com
10+1 Best Workflow Management Software 2024 For Maximum Efficiency
Wrike shines with its comprehensive reporting capabilities and strong project management features. A downside could be its steep learning curve for new users. Wrike incorporates with numerous third-party systems, including SalesForce and Adobe Creative Cloud, and provides excellent automation facilities.
Source: www.manifest.ly
16 Best Asana Alternatives of 2024 (Free + Paid)
With all of those features, however, the software can be hard to learn and even more difficult to master. It can be a pain to onboard, especially for users with no project management experience. There’s a dashboard but it doesn’t have the ability to filter unwanted data. Wrike can also be slow to load and users have complained about its confusing UI. Before making a decision...
Source: www.projectmanager.com
Project Management vs Workflow Management — Wrike vs Pneumatic
Custom phases can be added. However, tasks are moved manually between them. Wrike errs on the side of flexibility, giving users a very powerful tool for creating and managing projects and tasks with them, but all the actual management has to be done by the users.
Source: www.pneumatic.app

Freshdesk Reviews

  1. Brian Howard
    · Owner at BarSight ·
    Does what it says on the box

    Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

    My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

    🏁 Competitors: HelpScout, Zendesk
    👍 Pros:    Straightforward|Free basic plan
    👎 Cons:    Missing a feature
9 Best Tidio Alternatives Compared
Freshdesk, like Tidio, focuses on delivering efficient customer support solutions with a mix of automation and real-time interaction features. This platform provides a comprehensive help desk with multichannel support, including email, phone, chat, and social media, along with advanced ticketing systems and workflow automation.
Source: www.tidio.com
10 Best Freshdesk Alternatives for Businesses in 2024
Certainly, Freshdesk can prove beneficial for specific businesses, but it may not be suitable for everyone. The extensive list of features, while initially appealing, presents a major challenge, as most teams only utilize a handful of specialized capabilities, rendering the rest unnecessary.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If you’re in the market for help desk software, you’ve probably heard of Freshdesk — or maybe you’re already using it. Whatever the case, you might not be aware of how Freshdesk’s competitors compare.
Source: www.helpscout.com
Top 13 Freshdesk alternatives and competitors for 2024
Freshworks offers a suite of cloud-based tools that includes Freshdesk, its customer support software. Freshdesk allows businesses to manage customer requests and handle issues with its ticketing system. It supports multiple channels, like email, phone, and chat. Teams can automate ticket assignments and set automatic email notifications to notify customers of changes to...
Source: www.zendesk.com
alternatives to Tawk.to - Tiledesk Free Live Chat
Freshdesk is a powerful customer service software that offers Freshchat. It is among the best alternatives to Tawk.to, which provides other tools too, and indeed it is an all-inclusive tool in the customer service industry. Like Tawk.to, it doesn’t support on-premise and is not open-source, but it supports automation and many helpful integrations like WhatsApp and Facebook...
Source: tiledesk.com

Social recommendations and mentions

Based on our record, Freshdesk seems to be a lot more popular than Wrike. While we know about 12 links to Freshdesk, we've tracked only 1 mention of Wrike. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Wrike mentions (1)

  • Identify which frontend NPM libraries are used on any website
    I just realized I can use this to see who is ignoring GDPR as well. Scanning a few sites I know I see a lot of tracking scripts load up right away. When I scan something like wrike.com I see good implementation of GDPR because the only thing loading is GTM / GA and trust arc as far as third-party libraries. Source: over 3 years ago

Freshdesk mentions (12)

  • Moog support?
    When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: over 1 year ago
  • CMS with ticketing support
    What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: over 1 year ago
  • Need help picking a ticketing system
    Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 2 years ago
  • Beware, read carefully and make conclusions
    Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 2 years ago
  • What Ticket Systems do ya'll use?
    We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 3 years ago
View more

What are some alternatives?

When comparing Wrike and Freshdesk, you can also consider the following products

Asana - Asana project management is an effort to re-imagine how we work together, through modern productivity software. Fast and versatile, Asana helps individuals and groups get more done.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Basecamp - A simple and elegant project management system.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Trello - Infinitely flexible. Incredibly easy to use. Great mobile apps. It's free. Trello keeps track of everything, from the big picture to the minute details.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

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