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xMatters VS PagerDuty

Compare xMatters VS PagerDuty and see what are their differences

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xMatters logo xMatters

xMatters transforms event data into intelligent communication IT teams, avoiding outages and disruptions

PagerDuty logo PagerDuty

Cloud based monitoring service
  • xMatters Landing page
    Landing page //
    2023-01-19
  • PagerDuty Landing page
    Landing page //
    2023-07-22

xMatters features and specs

  • Comprehensive Integration
    xMatters offers extensive integration capabilities with various ITSM, DevOps, and monitoring tools, allowing for seamless communication and incident management across different platforms.
  • Automated Workflows
    Users can automate complex workflows for incident management, reducing manual intervention and ensuring timely resolutions.
  • Scalability
    The platform is highly scalable, suitable for businesses of all sizes, from small enterprises to large corporations.
  • User-Friendly Interface
    xMatters is designed with an intuitive user interface, making it easy for users to navigate and utilize its features effectively.
  • Real-Time Communication
    The tool allows for real-time communication through various channels like SMS, email, and chat, ensuring quick and efficient incident response.

Possible disadvantages of xMatters

  • Cost
    xMatters can be relatively expensive compared to other incident management tools, potentially making it less accessible for smaller organizations.
  • Learning Curve
    Although the interface is user-friendly, the extensive features and customizability options may present a learning curve, requiring adequate training and time investment.
  • Customization Complexity
    Highly customizable workflows and integrations might be complex to set up without specialized knowledge or support, potentially requiring additional resources.
  • Performance Issues
    Some users have reported occasional performance issues, such as delays in notification delivery or syncing problems with integrated tools.
  • Limited Offline Functionality
    The platform’s functionality is limited when offline, potentially affecting communication and incident management during network outages.

PagerDuty features and specs

  • Comprehensive Incident Management
    PagerDuty provides a robust incident management platform, allowing teams to efficiently manage, escalate, and resolve incidents in real-time.
  • Integrations
    The platform offers extensive integrations with various tools and services including monitoring systems, ticketing tools, and chat applications, enhancing its utility in diverse IT environments.
  • Automation
    PagerDuty incorporates automation features that can help reduce the manual effort involved in managing incidents, such as automated triage and alerting.
  • Mobile Accessibility
    The mobile app enables on-the-go access, allowing users to manage and respond to incidents from anywhere, ensuring faster resolution times.
  • Analytics and Reporting
    PagerDuty offers robust analytics and reporting tools, enabling organizations to gain insights into incident patterns, response times, and system performance.

Possible disadvantages of PagerDuty

  • Cost
    PagerDuty can be expensive, especially for small to medium-sized businesses or startups, making it less accessible to organizations with limited budgets.
  • Complexity
    The platform can be complex and may require significant time and effort for setup and configuration, particularly for teams without dedicated DevOps personnel.
  • Learning Curve
    Due to its comprehensive feature set, there may be a steep learning curve for new users, which could result in slower initial adoption.
  • Customization Limitations
    While it offers many customization options, some users may find limitations in customizing the tool to fit very specific or unique workflows.
  • Alert Fatigue
    Without proper configuration and management, users might experience alert fatigue due to excessive notifications, which can lead to important alerts being missed or ignored.

xMatters videos

+ Add

xMatters Overview Video

More videos:

  • Review - xMatters Incident Response and Management Platform
  • Review - 10/4 Ask the Expert: Resolve major incidents faster with xMatters

PagerDuty videos

+ Add

PagerDuty Review (Real User: Becky Douglass)

More videos:

  • Review - Dropbox Uses PagerDuty to Help Scale Digital Operations
  • Review - Getting Started With PagerDuty

Category Popularity

0-100% (relative to xMatters and PagerDuty)

xMatters

PagerDuty

Monitoring Tools
22 22%
Monitoring Tools
78% 78
Incident Management
21 21%
Incident Management
79% 79
Testing
100 100%
Testing
0% 0
Site Reliability
0 0%
Site Reliability
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare xMatters and PagerDuty

xMatters Reviews

We have no reviews of xMatters yet.
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PagerDuty Reviews

13 tools to use for DevSecOps automation
🔓 Rundeck is actually created by PagerDuty, a cloud computing company that produces a SaaS incident response platform for IT departments. The PagerDuty node allows you to manage incidents and incident notes, log entries, and users. For example, you can use it in a workflow that automates every step of an incident response playbook.
Source: n8n.io
10 Best Linux Monitoring Tools and Software to Improve Server Performance [2022 Comparison]
Datadog provides interactive dashboards to analyze your monitoring and performance data, and you can set up server automated alerts for performance thresholds, violations, or anomalies. It supports sending notifications via e-mail, Slack, webhooks, and PagerDuty.
Source: sematext.com
Facebook Workplace co-founder launches downtime fire alarm Kintaba
While monitoring-apps like PagerDuty can do a good job of indicating there’s a problem, they’re weaker at the collaborative resolution and post-mortem process, and designed just for engineers rather than everyone, like Kintaba. Egan says, “It’s kind of like comparing the difference between the warning lights on a piece of machinery and the big red emergency button on a...
Source: techcrunch.com
Why VictorOps is the DevOps Alternative to PagerDuty
Looking for an alternative to PagerDuty? VictorOps is incident management software that makes on-call suck less. With VictorOps, you can do more than monitor your problems. Unlike PagerDuty, we support streamlined visibility for the systems you co-create, enabling teams to lean into the speed of DevOps.
Source: victorops.com
Why You Need to Find a PagerDuty Alternative
To better understand the importance of selecting a premium incident management system, let’s consider PagerDuty as an alternative. The PagerDuty incident management platform is one of the most-popular options for businesses, but it actually may be an inferior choice relative to the competition. In fact, there are many reasons why businesses should look beyond PagerDuty for...
Source: alertops.com

Social recommendations and mentions

Based on our record, PagerDuty seems to be more popular. It has been mentiond 6 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

xMatters mentions (0)

We have not tracked any mentions of xMatters yet. Tracking of xMatters recommendations started around Mar 2021.

PagerDuty mentions (6)

  • PagerDuty Alerts for Important(ish) Stuff in GitHub
    Our team at PagerDuty has a number of open source repositories for our Ops Guides. These are a bunch of online docs that we created and manage about topics we think will help folks who use our products. The projects are stable; they don’t get much in the way of additions, outside pull requests, or issues, which means we’re not watching them too closely. So, when something does come in, we’d like to know about it... - Source: dev.to / about 2 years ago
  • Can one "put" a book on a Kobo (Libra 2) REMOTELY?
    Koblime uses Sentry (https://sentry.io) to detect crashes and performance issues and PagerDuty (https://pagerduty.com) to send me an alert. The data tells me if an issue is isolated to a single region or user or if it's a site-wide outage. PagerDuty alerts me if something is wrong (because it's impractical for me to watch r/kobo or r/koblime for issues 24/7). The performance logs tell me if I'm overspending on the... Source: over 2 years ago
  • Build your own PagerDuty with Go in just 30 minutes
    In this tutorial, we're going to walk through together how to build our very own Incident Management Tool like Incident.io or PagerDuty. We can then have our own on call schedule that can be rotated between many users, and have incidents come and be assigned according to the schedule! - Source: dev.to / over 2 years ago
  • When Can A Service Not Be A Service? Using PagerDuty In Different Contexts
    If you’re familiar with PagerDuty, you probably associate it with alerts about technical services behaving in ways they shouldn’t. Maybe you yourself have been notified at some point that a service wasn’t available, was responding slowly, or was returning incorrect information. That’s the common use of a service in the PagerDuty platform. - Source: dev.to / over 2 years ago
  • PagerDuty Community Weekly Update, August 19, 2022
    Hi everyone! Welcome to the PagerDuty Community Weekly Update! Here you’ll find what’s going on in PagerDuty land. - Source: dev.to / over 2 years ago
View more

What are some alternatives?

When comparing xMatters and PagerDuty, you can also consider the following products

Dynatrace - Cloud-based quality testing, performance monitoring and analytics for mobile apps and websites. Get started with Keynote today!

OpsGenie - Alerting and On-Call Management for Dev&Ops Teams

TeamViewer - TeamViewer lets you establish a connection to any PC or server within just a few seconds.

Datadog - See metrics from all of your apps, tools & services in one place with Datadog's cloud monitoring as a service solution. Try it for free.

Splunk Enterprise - Splunk Enteprise is the fastest way to aggregate, analyze and get answers from your machine data with the help machine learning and real-time visibility.

NICE inContact - Get the DMG Consulting report reprint on cloud contact centers.

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