Software Alternatives, Accelerators & Startups

Zendesk VS Adobe Captivate

Compare Zendesk VS Adobe Captivate and see what are their differences

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
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Adobe Captivate logo Adobe Captivate

Adobe Captivate is a rapid responsive authoring tool that is used for creating elearning content...
  • Zendesk Landing page
    Landing page //
    2024-05-06
  • Adobe Captivate Landing page
    Landing page //
    2021-12-19

Zendesk videos

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Adobe Captivate videos

What is Adobe Captivate (2019 release)?

More videos:

  • Tutorial - Adobe Captivate VR - How to use it and Review
  • Review - Introduction to Adobe Captivate 2019

Category Popularity

0-100% (relative to Zendesk and Adobe Captivate)
Customer Support
100 100%
0% 0
Online Learning
0 0%
100% 100
Help Desk
100 100%
0% 0
Education
0 0%
100% 100

User comments

Share your experience with using Zendesk and Adobe Captivate. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Zendesk and Adobe Captivate

Zendesk Reviews

  1. Clunky & awful customer service

    Would give them 0/5 if I could!

    🏁 Competitors: HubSpot, Freshdesk
    👎 Cons:    Customer support|Ux/ui|Limited features

10 Best Freshdesk Alternatives for Businesses in 2024
Zendesk is a robust customer support software suitable for enterprise companies. It is a customer service and engagement platform that provides various tools and software solutions to help businesses manage customer support, interactions, and relationships.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Zendesk is a great customer satisfaction software for enterprise, but there could be better options for small businesses. If you have a small business or want something a bit more personal, then our breakdown of the best Zendesk alternatives can help you find the right software for you.
9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Companies choose Zendesk over Freshdesk because Zendesk is a trusted solution and an authority in customer service software. Our software is CX-centered and we understand what it takes to deliver an exceptional and personalized customer experience. Our Zendesk vs. Freshdesk page provides deeper information about how they compare.
Source: www.zendesk.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com

Adobe Captivate Reviews

Exploring Top 5 Articulate 360 Alternatives: A Comprehensive Guide to E-Learning Authoring Tools
Adobe Captivate is a powerful eLearning authoring tool known for its advanced features and versatility. It excels in creating interactive, engaging eLearning content, including simulations, quizzes, and responsive courses. Adobe Captivate is suited for experienced eLearning professionals who require a high degree of control and customization in their course creation.
5 Essential Methods to Convert Word to SCORM + 7 Expert Tips for Seamless Conversion
Convert the Word document into images or plain text. You can use Adobe Acrobat or an online converter for this purpose. In Adobe Captivate, select “Media” and then choose “Image” to import the converted images or “Text” if you have extracted text.In Adobe Captivate, click on “Media” and then opt for “Image” to bring in the converted pictures. If you’ve extracted text, select...
16 SCORM Software Tools for eLearning
Adobe Captivate is an authoring tool that comes as a standalone slide-based content maker with a quiz builder, an interactive video creator, and a content library. Basically, it offers functionality comparable to that of Articulate and iSpring, but with some more advanced features. For example, it has a separate instrument for making software simulations and a tool that...
Top 8 eLearning Authoring Tools: The Ultimate Comparison
Adobe Captivate is a professional-level tool for developing eLearning content and responsive learning experiences on mobile devices. It’s a fully-featured authoring solution that gives you vast control over all aspects of your course and allows for customization via advanced programmatic elements such as objects, variables, and triggers.
The 5 Best eLearning Authoring Tools: Top Picks for 2020
There’s no special dedicated tool for building conversation simulations or character-driven dialogs in Adobe Captivate, so if these are a big part of your training design, it may not be the best pick. However, Captivate is traditionally a preferred choice for developing software simulations with the help of effects, triggers, and slide settings. This allows for a lot of...

Social recommendations and mentions

Based on our record, Zendesk seems to be more popular. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / 8 months ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 1 year ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: almost 2 years ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: almost 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 2 years ago
View more

Adobe Captivate mentions (0)

We have not tracked any mentions of Adobe Captivate yet. Tracking of Adobe Captivate recommendations started around Mar 2021.

What are some alternatives?

When comparing Zendesk and Adobe Captivate, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Adobe Learning Manager - Adobe Learning Manager (formerly Adobe Captivate Prime LMS) is easy to setup and helps in delivering engaging learning experiences in a personalized manner across devices.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Udemy - Online Courses - Learn Anything, On Your Schedule

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Moodle - Moodle is the world's most popular learning management system. Start creating your online learning site in minutes!