Software Alternatives, Accelerators & Startups

Zendesk VS BrandWide

Compare Zendesk VS BrandWide and see what are their differences

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
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BrandWide logo BrandWide

BrandWide offers a white-labeled CRM and Marketing platform and fully managed marketing services for franchises.
  • Zendesk Landing page
    Landing page //
    2024-05-06
  • BrandWide Landing page
    Landing page //
    2023-10-01

Zendesk videos

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

BrandWide videos

BrandWide | Franchise Management Software

More videos:

  • Review - BrandWide | Franchise Management CRM Software

Category Popularity

0-100% (relative to Zendesk and BrandWide)
Customer Support
100 100%
0% 0
CRM
97 97%
3% 3
Help Desk
100 100%
0% 0
Business & Commerce
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Zendesk and BrandWide

Zendesk Reviews

  1. Clunky & awful customer service

    Would give them 0/5 if I could!

    🏁 Competitors: HubSpot, Freshdesk
    👎 Cons:    Customer support|Ux/ui|Limited features

10 Best Freshdesk Alternatives for Businesses in 2024
Zendesk is a robust customer support software suitable for enterprise companies. It is a customer service and engagement platform that provides various tools and software solutions to help businesses manage customer support, interactions, and relationships.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Zendesk is a great customer satisfaction software for enterprise, but there could be better options for small businesses. If you have a small business or want something a bit more personal, then our breakdown of the best Zendesk alternatives can help you find the right software for you.
9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Companies choose Zendesk over Freshdesk because Zendesk is a trusted solution and an authority in customer service software. Our software is CX-centered and we understand what it takes to deliver an exceptional and personalized customer experience. Our Zendesk vs. Freshdesk page provides deeper information about how they compare.
Source: www.zendesk.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com

BrandWide Reviews

We have no reviews of BrandWide yet.
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Social recommendations and mentions

Based on our record, Zendesk should be more popular than BrandWide. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / 8 months ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 1 year ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: almost 2 years ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: almost 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 2 years ago
View more

BrandWide mentions (4)

  • Franchise CRM with a LMS Why it is Important for a Franchise Business.
    This customization ensures that franchisees are trained to operate their businesses according to the brand’s standards, creating a consistent customer experience. Using a single franchise software also makes it easier for franchisors to update training materials. Franchisors can quickly and easily upload new training materials, such as videos or presentations, to the CRM. Source: over 1 year ago
  • Importance of Franchise Marketing In a Franchise Business
    Franchise marketing is the technique, which is utilized by franchisors and franchisees for attracting and retaining potential new clients in the franchising business. Thus, a franchise business is a twofold marketing strategy, whereupon it boosts the sales of the franchisees while taking care of the franchise units, and enticing target audiences at the local level. Source: over 1 year ago
  • Best Features of Franchise CRM Software for Dog Grooming
    As a franchise business owner in the dog grooming industry, managing your operations and customer relationships can be challenging. Fortunately, franchise CRM software can help streamline your processes and improve your customer experiences. In this comprehensive guide, we'll explore the best features of franchise CRM software for dog grooming businesses and how they can benefit your franchise. Source: over 1 year ago
  • Best Enterprise Franchise CRM Solutions for Franchise
    2. Multi-Channel Communication: A good franchise CRM solution will allow franchisees to communicate with customers through multiple channels, including email, social media, and SMS. Source: over 1 year ago

What are some alternatives?

When comparing Zendesk and BrandWide, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Method:CRM - #1 CRM for QuickBooks Users

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Evoliz - Evoliz is a new all-in-one business management tool that has been developed by a team of entrepreneurs, designers, and developers.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Waterstreet FMS - Find out what users are saying about Waterstreet FMS. Read user Waterstreet FMS reviews, pricing information and what features it offers.