Software Alternatives, Accelerators & Startups

Zendesk VS ComplyCube

Compare Zendesk VS ComplyCube and see what are their differences

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
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ComplyCube logo ComplyCube

Verify your customers in under 15 seconds anywhere in the world with a cutting-edge SaaS & API platform for Identity Verification and AML/KYC compliance.
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  • Zendesk Landing page
    Landing page //
    2024-05-06
  • ComplyCube Landing page
    Landing page //
    2022-06-06

ComplyCube offers one of the most advanced and complete platforms in the identity verification and KYC space, helping small, large, and prominent organizations effortlessly meet their AML obligations worldwide.

ComplyCube's mission is to grow trust in the global digital economy by empowering businesses of all sizes to implement slick and resilient verification journeys that increase customer conversions, prevent fraud, and reduce onboarding costs – all without adding unnecessary friction to genuine users.

The all-in-one KYC verification platform is built upon cutting-edge AI, trusted sources, and expert human reviewers, allowing us to offer an extensive and coherent array of checks, including AML & PEP Screening, Document Authentication, Biometric Verification, Multi-bureau Checks, Address Verification, and much more.

Why ComplyCube?

❇️ Trusted by startups and big names alike, including AXA, Lycamobile, and Citi.

❇️ 98% Client onboarding rate, helping you convert more customers and grow your business.

❇️ One-stop solution for everything you need to meet your AML and KYC compliance obligations.

❇️ Global coverage of 220+ countries, 10,000+ document types, and over 3,000 data points from trusted sources and partners worldwide.

❇️ A large set of features and checks, including PEP and Sanctions Screening, Adverse Media Checks, ID Document Verification, Biometric Checks, Liveness Detection, Government Database Checks, Address Verification, and more.

Zendesk features and specs

No features have been listed yet.

ComplyCube features and specs

  • AML & Sanctions Screening: Yes
  • PEP Checks: Yes
  • Negative Media Screening: Yes
  • Watchlist Screening: Yes
  • Biometric Verification: Yes
  • Liveness Checks: Yes
  • Biometric Authentication: Yes
  • Electronic Identity Verification (eIDV): Yes
  • Electronic Know Your Customer (eKYC): Yes
  • ID Document Verification: Yes
  • Proof of Address Checks: Yes
  • Address Verification: Yes
  • Goverement Databases and Bureau Checks: Yes
  • KYC API: Yes
  • AML API: Yes
  • Age Verification: Yes
  • NFC Scanning: Yes

Zendesk videos

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

ComplyCube videos

ComplyCube Mobile SDK Demo - Easy and Secure Identity Verification

Category Popularity

0-100% (relative to Zendesk and ComplyCube)
Customer Support
100 100%
0% 0
Security & Privacy
0 0%
100% 100
Help Desk
100 100%
0% 0
Identity Verification And Protection

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Zendesk and ComplyCube

Zendesk Reviews

  1. Clunky & awful customer service

    Would give them 0/5 if I could!

    🏁 Competitors: HubSpot, Freshdesk
    👎 Cons:    Customer support|Ux/ui|Limited features

10 Best Freshdesk Alternatives for Businesses in 2024
Zendesk is a robust customer support software suitable for enterprise companies. It is a customer service and engagement platform that provides various tools and software solutions to help businesses manage customer support, interactions, and relationships.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Zendesk is a great customer satisfaction software for enterprise, but there could be better options for small businesses. If you have a small business or want something a bit more personal, then our breakdown of the best Zendesk alternatives can help you find the right software for you.
9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Companies choose Zendesk over Freshdesk because Zendesk is a trusted solution and an authority in customer service software. Our software is CX-centered and we understand what it takes to deliver an exceptional and personalized customer experience. Our Zendesk vs. Freshdesk page provides deeper information about how they compare.
Source: www.zendesk.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com

ComplyCube Reviews

  1. Perfect experience so far

    ComplyCube makes it easy to verify identities and stay compliant with regulations. It helps businesses onboard customers smoothly while following the rules. With simple tools to check identities and manage risks, ComplyCube is a great choice for any company needing to keep things legal and straightforward.

    👍 Pros:    User-friendly interface:|Customization|Efficiency
    👎 Cons:    Cost|Customer support
  2. Really impressive through and through!

    This was one of the most pleasant SaaS integrations I've ever experienced. Simple documentation, quick engagement from Sales all the way to Support. We wanted to launch our product in two countries, then scale to 16 within 4 months. ComplyCube was extremely supportive and provided us with KYC strategy and a platform that's flexible and useful for our business needs. Very pleased!

    🏁 Competitors: SwiftDil, Onfido, MetaMap, Yoti, GetID, Sumsub, Passbase, Ondato
    👍 Pros:    Easy to use|Simple yet powerful and efficient tool|Excellent support|Impressive ui|Easy integration|Comprehensive data
    👎 Cons:    Nothing that i can think of.
  3. Amazing identity verification platform and team!

    We've tried several SaaS platforms in the identity verification space, but we were left frustrated with complicated integration steps and not particularly unhelpful support and sales.

    ComplyCube (and shoutout to Vic and Lucas) were brilliant from the get-go! The API documentation is rich and easy to follow. Integrations took us a couple of hours and our clients are breezing through the onboarding process keep it up guys!

    🏁 Competitors: SwiftDil, Shufti Pro, Veriff, Passbase, Onfido, Yoti, Sumsub
    👍 Pros:    Excellent customer service|Super fast|Cost-effective plans|Global coverage|Iso-certified solution|Easy integration
    👎 Cons:    Large-volume pricing is not public, and we had to speak to the sales team to get a quote

Discover the Top 5 Identity Verification Providers in 2023
Onfido and ComplyCube stand out by having one of the broadest range of features on the market, including but not limited to sanctions & PEP screening, document verification, biometric authentication, device intelligence, and more. However, it is worth noting that some of the advanced features offered by Onfido are exclusively available to enterprise customers, whereas their...

Social recommendations and mentions

Based on our record, Zendesk seems to be more popular. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / 8 months ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 1 year ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: almost 2 years ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: almost 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 2 years ago
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ComplyCube mentions (0)

We have not tracked any mentions of ComplyCube yet. Tracking of ComplyCube recommendations started around Jun 2022.

What are some alternatives?

When comparing Zendesk and ComplyCube, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Onfido - Onfido is the data-driven platform for intelligent background checking.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Sumsub - One verification platform to secure the whole user journey

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Shufti Pro - Shufti Pro offers AI-based KYC and AML screening solutions empowered with biometric authentication.