Software Alternatives, Accelerators & Startups

Zendesk VS Google Duo

Compare Zendesk VS Google Duo and see what are their differences

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
Visit Website

Google Duo logo Google Duo

Google's answer to Facetime, high-quality video calling on iOS and Android.
  • Zendesk Landing page
    Landing page //
    2024-05-06
  • Google Duo Landing page
    Landing page //
    2022-10-18

Zendesk videos

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Google Duo videos

Make a video call with Google Duo | Pixel

More videos:

  • Review - Google Duo Review
  • Review - Google Duo, Group Video Calls for Android & iPhone
  • Review - How does Google Duo compare to Skype and Facetime?

Category Popularity

0-100% (relative to Zendesk and Google Duo)
Customer Support
100 100%
0% 0
Online Services
0 0%
100% 100
Help Desk
100 100%
0% 0
Social & Communications
0 0%
100% 100

User comments

Share your experience with using Zendesk and Google Duo. For example, how are they different and which one is better?
Log in or Post with

Reviews

These are some of the external sources and on-site user reviews we've used to compare Zendesk and Google Duo

Zendesk Reviews

  1. Clunky & awful customer service

    Would give them 0/5 if I could!

    🏁 Competitors: HubSpot, Freshdesk
    👎 Cons:    Customer support|Ux/ui|Limited features

10 Best Freshdesk Alternatives for Businesses in 2024
Zendesk is a robust customer support software suitable for enterprise companies. It is a customer service and engagement platform that provides various tools and software solutions to help businesses manage customer support, interactions, and relationships.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Zendesk is a great customer satisfaction software for enterprise, but there could be better options for small businesses. If you have a small business or want something a bit more personal, then our breakdown of the best Zendesk alternatives can help you find the right software for you.
9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Companies choose Zendesk over Freshdesk because Zendesk is a trusted solution and an authority in customer service software. Our software is CX-centered and we understand what it takes to deliver an exceptional and personalized customer experience. Our Zendesk vs. Freshdesk page provides deeper information about how they compare.
Source: www.zendesk.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com

Google Duo Reviews

FaceTime isn't on Android: here are three alternatives you can use
Google Duo is a relatively recent attempt from Google to make Android’s version of FaceTime, and while it seemingly hasn’t managed that in terms of popularity, the quality is certainly there.
9 best FaceTime alternatives for Android phones
Google Duo works on both Android and iOS devices, allowing you to call your friends and family, regardless of what kind of smartphone they’re using. You either can place one-on-one calls or group voice and video chats with up to eight people, and Duo gives you option to leave video messages. Duo has a nice “Knock Knock” feature that lets you see who is calling with a live...
Best FaceTime alternatives for video calls
Google Duo probably isn't the best app for group video chats. The app could add conference calling capabilities soon, however. Users may still want to operate with Skype for now.
Source: www.cnet.com

Social recommendations and mentions

Based on our record, Zendesk should be more popular than Google Duo. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / 8 months ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 1 year ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: almost 2 years ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: almost 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 2 years ago
View more

Google Duo mentions (3)

  • Google Duo merger with Meet starts rolling out
    We are frequent users of the Duo For Web interface. We particularly like the quick way we can create a small group. Arranging a quick group meeting using Meet is more cumbersome as you have to send invites via email instead of just ringing/calling the group participants all at once. Source: almost 2 years ago
  • Google Duo and Google voice
    I've never tried this, but I think the is an option to use duo through a web browser, by logging into your google account. Take a look at: https://duo.google.com/about/. Source: over 2 years ago
  • How to make calls via computer?
    Alternatively, you can ignore all that and use Duo on the web. Enroll in Duo on your Fi phone, then https://duo.google.com/about/ and login to Fi account. Click on a contact then select Voice call. Source: about 3 years ago

What are some alternatives?

When comparing Zendesk and Google Duo, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

TeamLink - TeamLink is one of the leading and sumptuous solutions that is making web and video meetings extremely easy and efficient.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

GoRemote - A free & simple yet powerful European based solution to go remote. Video & audio conferences, screen sharing & chat with end to end encryption. Keep your team close and productive

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Around - Find people to hang out with.