Zendesk VS Imply

Compare Zendesk VS Imply and see what are their differences

BoldDesk

Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured

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Zendesk

Zendesk is a beautiful, lightweight help-desk solution.

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Imply is a platform for real-time analytics and modern data applications, built from Apache Druid and delivered as a fully-managed DBaaS. Rapidly visualize and explore data with sub-second query response times.

Landing page //
2024-05-06

Landing page //
2023-07-30

Interactive analytics at any scale: Create a dynamic experience for your end users to rapidly visualize and explore data with sub-second query response times.
High concurrency at the best value: Power applications for any number of users with a highly efficient architecture that supports 100s to 100K+ queries per second.
Insights on streaming and batch data: Power applications that deliver continuous intelligence with native Kafka and AWS Kinesis integrations built for scale, low latency, and data quality.

Zendesk

Website: zendesk.com
Pricing URL: Official Zendesk Pricing
Release Date: -

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Imply

Website: imply.io
Pricing URL: -
Release Date: 2015 January
Startup details
Country: United States
State: California
City: Burlingame
Founder(s): Fangjin Yang
Employees: 100 - 249

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Zendesk videos

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Zendesk Overview Demo

Imply videos

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Imply Cloud on AWS demonstration

Category Popularity

0-100% (relative to Zendesk and Imply)

Zendesk

Imply

Customer Support

100 100%

Customer Support

0% 0

Corporate Intranets

0 0%

Corporate Intranets

100% 100

Help Desk

100 100%

Help Desk

0% 0

Sales Tools

0 0%

Sales Tools

100% 100

User comments

Share your experience with using Zendesk and Imply. For example, how are they different and which one is better?

Reviews

These are some of the external sources and on-site user reviews we've used to compare Zendesk and Imply

Zendesk Reviews

stu14

16 days ago

Clunky & awful customer service
Would give them 0/5 if I could!

🏁 Competitors: HubSpot, Freshdesk

👎 Cons: Customer support|Ux/ui|Limited features

10 Best Freshdesk Alternatives for Businesses in 2024

Zendesk is a robust customer support software suitable for enterprise companies. It is a customer service and engagement platform that provides various tools and software solutions to help businesses manage customer support, interactions, and relationships.

Source: www.bolddesk.com

Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)

Zendesk is a great customer satisfaction software for enterprise, but there could be better options for small businesses. If you have a small business or want something a bit more personal, then our breakdown of the best Zendesk alternatives can help you find the right software for you.

Source: www.helpscout.com

9 Best ManyChat Alternatives & Competitors in 2024

Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.

Source: www.tidio.com

Top 13 Freshdesk alternatives and competitors for 2024

Companies choose Zendesk over Freshdesk because Zendesk is a trusted solution and an authority in customer service software. Our software is CX-centered and we understand what it takes to deliver an exceptional and personalized customer experience. Our Zendesk vs. Freshdesk page provides deeper information about how they compare.

Source: www.zendesk.com

Best 25 Software Documentation Tools 2023

Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.

Source: www.uphint.com

Imply Reviews

We have no reviews of Imply yet.
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Social recommendations and mentions

Based on our record, Zendesk seems to be more popular. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Zendesk mentions (7)

The Ultimate Guide to Building Internal Tools in 2024
Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / 8 months ago
is this scam
That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 1 year ago
[HELP] Can't log in to upload SSL due to expired SSL
Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: almost 2 years ago
Special trick to get support for battery replacement ?
Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: almost 2 years ago
Here's how I'd figure out the go-to-market for a Customer Support SaaS
My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 2 years ago

Imply mentions (0)

We have not tracked any mentions of Imply yet. Tracking of Imply recommendations started around Mar 2021.

What are some alternatives?

When comparing Zendesk and Imply, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

FitFinder - ML powered size advisor for online shopping

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Inference - Inference is a body measurement tool using a short questionnaire to otely capture over 50 body measurements without a measuring tape.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Looker - Looker makes it easy for analysts to create and curate custom data experiences—so everyone in the business can explore the data that matters to them, in the context that makes it truly meaningful.