Software Alternatives, Accelerators & Startups

Zendesk VS Mailtrap

Compare Zendesk VS Mailtrap and see what are their differences

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
Visit Website

Mailtrap logo Mailtrap

Email Delivery Platform that delivers just in time.
 Great for businesses and individuals.
  • Zendesk Landing page
    Landing page //
    2024-05-06
  • Mailtrap Landing page
    Landing page //
    2023-01-24

Mailtrap is an Email Delivery Platform for businesses and individuals.

Unlike the other market players, we are committed to deliver the exceptional service through guidance and support. We have embedded years of experience in the product flows to be sure the emails reach your customers just in time.

We offer one platform that covers all email related needs in one place: testing, sending, and in-depth tracking to control how email infrastructure works and performs.

We provide the email infrastructure that ensures high deliverability rates and effortless maintenance so our customers can focus on what matters – move faster and grow their business.

Zendesk features and specs

No features have been listed yet.

Mailtrap features and specs

  • Automated Testing: Yes
  • HTML/CSS Check: Yes
  • Spam Analysis: Yes
  • Deliverability Alerts: Yes
  • Email Categories: Yes
  • Knowledge Base: Yes
  • Support System: Yes
  • HTML/RAW Preview: Yes
  • Tracking Settings: Yes
  • Statistics Overview: Yes
  • Suppression List: Yes
  • Email Logs: Yes
  • Webhooks: Yes
  • Inboxes: Yes
  • Projects: Yes

Zendesk videos

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Mailtrap videos

Mailtrap Email API/SMTP Service Overview

More videos:

  • Demo - Introduction to Mailtrap - Email Delivery Platform for businesses and individuals
  • Review - Laravel Send Mail using Mailtrap (Easy for Beginners)
  • Review - Mailtrap - lightning talk by Yaroslav Lazor. Railsberry 2012
  • Review - 54 Laravel Mailtrap Send Email & reset password by email

Category Popularity

0-100% (relative to Zendesk and Mailtrap)
Customer Support
100 100%
0% 0
Email
0 0%
100% 100
Help Desk
100 100%
0% 0
Office Suites
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Zendesk and Mailtrap

Zendesk Reviews

  1. Clunky & awful customer service

    Would give them 0/5 if I could!

    🏁 Competitors: HubSpot, Freshdesk
    👎 Cons:    Customer support|Ux/ui|Limited features

10 Best Freshdesk Alternatives for Businesses in 2024
Zendesk is a robust customer support software suitable for enterprise companies. It is a customer service and engagement platform that provides various tools and software solutions to help businesses manage customer support, interactions, and relationships.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Zendesk is a great customer satisfaction software for enterprise, but there could be better options for small businesses. If you have a small business or want something a bit more personal, then our breakdown of the best Zendesk alternatives can help you find the right software for you.
9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Companies choose Zendesk over Freshdesk because Zendesk is a trusted solution and an authority in customer service software. Our software is CX-centered and we understand what it takes to deliver an exceptional and personalized customer experience. Our Zendesk vs. Freshdesk page provides deeper information about how they compare.
Source: www.zendesk.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com

Mailtrap Reviews

The 24 Best Email Marketing Tools
A safe email testing tool for staging and development, Mailtrap enables you to inspect and debug your email samples before delivering them to your customers. It helps you keep your email messages clear of spam filters and test HTML elements for compatibility with popular email clients. The Mailtrap blog also offers helpful information such as reviews of email deliverability...
Source: webbiquity.com

Social recommendations and mentions

Based on our record, Mailtrap should be more popular than Zendesk. It has been mentiond 53 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / 8 months ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 1 year ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: almost 2 years ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: almost 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 2 years ago
View more

Mailtrap mentions (53)

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What are some alternatives?

When comparing Zendesk and Mailtrap, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

MailHog - MailHog is an email testing tool inspired by MailCatcher, but easier to install.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Mailosaur - Email Testing for QA & Development Teams.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

mailslurp - Email and SMS testing and development platform for software engineers and QA testers