Software Alternatives, Accelerators & Startups

Zendesk VS ManageEngine OpManager

Compare Zendesk VS ManageEngine OpManager and see what are their differences

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
Visit Website

ManageEngine OpManager logo ManageEngine OpManager

Monitors routers, switches, firewalls, load-balancers, wireless LAN controllers, servers, VMs, printers, storage devices, and everything that has an IP and is connected to the network.
  • Zendesk Landing page
    Landing page //
    2024-05-06
  • ManageEngine OpManager Landing page
    Landing page //
    2023-06-04

OpManager is an integrated network management solution that facilitates efficient and hassle-free network management. It empowers network/IT admins to simultaneously perform multiple operations such as Network performance monitoring, server monitoring, VM monitoring, Storage Monitoring and more. The entire network infrastructure of an organization can be viewed from a highly custom dashboard on OpManager. Automated workflows, intelligent alerting engines, configurable discovery rules, and intuitive dashboards you to keep your network up and running 24/7. With OpManager's many contextual integrations with other tools, many organization specific Network administration tasks can be streamlined easily. Free, comprehensive training sessions, live webinars and demos are provided from time to time to help users get a better understanding of OpManager's features and improvements.

Zendesk videos

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

ManageEngine OpManager videos

ManageEngine OpManager | Network Monitoring Software

More videos:

  • Review - Network Monitoring Software - ManageEngine OpManager

Category Popularity

0-100% (relative to Zendesk and ManageEngine OpManager)
Customer Support
100 100%
0% 0
Monitoring Tools
0 0%
100% 100
Help Desk
100 100%
0% 0
Log Management
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Zendesk and ManageEngine OpManager

Zendesk Reviews

  1. Clunky & awful customer service

    Would give them 0/5 if I could!

    🏁 Competitors: HubSpot, Freshdesk
    👎 Cons:    Customer support|Ux/ui|Limited features

10 Best Freshdesk Alternatives for Businesses in 2024
Zendesk is a robust customer support software suitable for enterprise companies. It is a customer service and engagement platform that provides various tools and software solutions to help businesses manage customer support, interactions, and relationships.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Zendesk is a great customer satisfaction software for enterprise, but there could be better options for small businesses. If you have a small business or want something a bit more personal, then our breakdown of the best Zendesk alternatives can help you find the right software for you.
9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Companies choose Zendesk over Freshdesk because Zendesk is a trusted solution and an authority in customer service software. Our software is CX-centered and we understand what it takes to deliver an exceptional and personalized customer experience. Our Zendesk vs. Freshdesk page provides deeper information about how they compare.
Source: www.zendesk.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com

ManageEngine OpManager Reviews

HWMonitor Review & Alternatives for 2023
ManageEngine OpManager is a hardware and network monitor for Windows and Linux. The tool uses SNMP to ping devices and pulls performance data. Things you can monitor with ManageEngine OpManager include temperature, fan speed, voltage, and processor status. The software is compatible with VMware, Dell, Cisco HP, and more so you maintain complete transparency.
Top 10 PRTG Alternatives for Monitoring Networks and IT Infrastructure
OpManager’s reporting is very granular with graphs and visual information displays that allow users to zoom in on specific areas of network usage and reports.
10 Best Linux Monitoring Tools and Software to Improve Server Performance [2022 Comparison]
ManageEngine OpManager is a great tool that offers network and performance monitoring capabilities for Linux servers, giving you real-time visibility into metrics such as CPU usage, memory usage, disk I/O utilization, server availability, and network traffic. You also get auto-discovery of all services running on these servers, which can help you automatically map...
Source: sematext.com
10 Best Zabbix Alternatives
ManageEngine OpManager is an integrated network management software that provides real-time network monitoring, configuration management, and more. It monitors network devices, servers, applications, and everything connected to the network; providing visibility and helping you track and resolve outages before they occur. OpManager is supported in Windows and Linux operating...
13 Best Nagios Alternatives for Networks, Servers, IT Systems Monitoring
ManageEngine OpManager provides monitoring of both physical and virtual systems, firewalls, network devices, wireless devices etc in a seamless user interface and using more than 2000 built-in performance monitors.

Social recommendations and mentions

Based on our record, Zendesk seems to be more popular. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / 8 months ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 1 year ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: almost 2 years ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: almost 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 2 years ago
View more

ManageEngine OpManager mentions (0)

We have not tracked any mentions of ManageEngine OpManager yet. Tracking of ManageEngine OpManager recommendations started around Mar 2021.

What are some alternatives?

When comparing Zendesk and ManageEngine OpManager, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Cisco ACI - Application Centric Infrastructure (ACI) simplifies, optimizes, and accelerates the application deployment lifecycle in next-generation data centers and clouds.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Datadog - See metrics from all of your apps, tools & services in one place with Datadog's cloud monitoring as a service solution. Try it for free.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Zabbix - Track, record, alert and visualize performance and availability of IT resources