Software Alternatives, Accelerators & Startups

Zendesk VS Pneumatic

Compare Zendesk VS Pneumatic and see what are their differences

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
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Pneumatic logo Pneumatic

Pneumatic is an SaaS workflow management system designed to make business process management easy and accessible to everyone. Pneumatic emphasises ease of use, iterative development and continuous improvement of business processes.
  • Zendesk Landing page
    Landing page //
    2024-05-06
  • Pneumatic Landing page
    Landing page //
    2022-05-05

Pneumatic is a modern forward-looking workflow management system that lets you build highly-customizable branching standard operating procedures and then run multiple workflows from each such SOP. Organize your tasks into sequences, and add data fields to ensure all the relevant information gets passed down the pipeline and nothing gets lost as the process is handed over from one team to the next. Do it in a highly effective graphical user interface. Run workflows, export key metrics into external applications via the public API, measure the performance of your workflows, and go back and refactor them on the fly, with Pneumatic dynamically propagating the changes you make to all the running instances of our SOP in the system. Engage with external users by allowing them to launch new workflows in Pneumatic via shared kick-off forms and by inviting them as guests to specific tasks. This feature offers an ideal solution for companies that hire a lot of contractors and freelancers – assign tasks to them via guest email links.

Pneumatic

$ Details
paid Free Trial $99.0 / Monthly (Unlimited. Your whole organization for one fixed price.)
Platforms
Web Cloud Browser Mobile
Release Date
2020 June

Zendesk features and specs

No features have been listed yet.

Pneumatic features and specs

  • Unlimited Users: Yes
  • Unlimited Workflow Templates: Yes
  • Unlimited Workflows: Yes
  • Free Template Library: Yes
  • AI-powered Workflow Template Generator: Yes
  • Multi-tenant Sub-accounts: Yes
  • White-label: Yes
  • Unlimited Guests: Yes
  • Public Shareable Workflow Kick-off Forms: Yes
  • Conditional Workflow Logic: Yes
  • Granular Access Controls: Yes
  • Unlimited Zapier and Make Integrations: Yes
  • Unlimited API Access: Yes
  • Unlimited Data Storage: Yes
  • Workflow Variables: Yes
  • Video-based Workflows: Yes
  • Workflow Activity Highlights: Yes
  • Urgent Prioritization: Yes
  • Comments and Mentions: Yes
  • WYSIWYG Enhanced Editor: Yes

Zendesk videos

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Pneumatic videos

AI-Powered Workflow Template Generator

More videos:

  • Demo - Pneumatic Workflow - Quick Product Overview
  • Tutorial - Getting Started with Workflow Templates
  • Tutorial - Task Management in Pneumatic
  • Tutorial - Working with Workflows
  • Tutorial - Working with Tasks
  • Review - Information Flow via Data Fields
  • Tutorial - Adding Guests to Tasks

Category Popularity

0-100% (relative to Zendesk and Pneumatic)
Customer Support
100 100%
0% 0
Workflow Automation
0 0%
100% 100
Help Desk
100 100%
0% 0
Workflow Management
0 0%
100% 100

User comments

Share your experience with using Zendesk and Pneumatic. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Zendesk and Pneumatic

Zendesk Reviews

  1. Clunky & awful customer service

    Would give them 0/5 if I could!

    🏁 Competitors: HubSpot, Freshdesk
    👎 Cons:    Customer support|Ux/ui|Limited features

10 Best Freshdesk Alternatives for Businesses in 2024
Zendesk is a robust customer support software suitable for enterprise companies. It is a customer service and engagement platform that provides various tools and software solutions to help businesses manage customer support, interactions, and relationships.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Zendesk is a great customer satisfaction software for enterprise, but there could be better options for small businesses. If you have a small business or want something a bit more personal, then our breakdown of the best Zendesk alternatives can help you find the right software for you.
9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Companies choose Zendesk over Freshdesk because Zendesk is a trusted solution and an authority in customer service software. Our software is CX-centered and we understand what it takes to deliver an exceptional and personalized customer experience. Our Zendesk vs. Freshdesk page provides deeper information about how they compare.
Source: www.zendesk.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com

Pneumatic Reviews

BPM Tools Comparison: Camunda for IT Pros vs Pneumatic for Business Users
Pneumatic offers a broad selection of deployment options. The default is Pneumatic’s own Google-powered cloud deployment, but clients can also have Pneumatic instances deployed in their own private clouds or on premises. All deployment options come with advanced backup and versioning solutions. Private cloud and on-prem installations also offer access to the source code and...
Basecamp vs Pneumatic — From Startup Efficiency to Advanced Workflow Optimization
As for other functionality, instead of reinventing the wheel, Pneumatic emphasizes integrations through third-party platforms like Zapier and through its own powerful API. The pitch here is that you get to continue to use all your existing apps, with Pneumatic simply adding automated workflow management to your software toolbox, rather than trying to completely replace it.
One App to Rule Them All vs All Workflows All the Time
The basic idea is you set up all the necessary workflows and then let Pneumatic run your operations for you while you and your team continue to use the same apps you used before: there is no need to migrate everything in Pneumatic, which will be acting as your company’s eminence grise in the background, keeping everyone in line and on time.
A Jack of All Trades vs Dedicated Workflow Management
Pneumatic, on the other hand, aims to act as a background top-level orchestration system: once you’ve set up your workflows, you keep working in the same apps as before, it’s just that now Pneumatic tells you what specific tasks you need to be working on and supplies you with links to the information and resources you need to work on those jobs.
Project Management vs Workflow Management — Wrike vs Pneumatic
Smartsheet and Pneumatic take very different approaches to operations management. In Smartsheet, you get a familiar spreadsheet interface and organize your work as projects. Pneumatic emphasizes sequential workflows.

Social recommendations and mentions

Based on our record, Zendesk seems to be more popular. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / 8 months ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 1 year ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: almost 2 years ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: almost 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 2 years ago
View more

Pneumatic mentions (0)

We have not tracked any mentions of Pneumatic yet. Tracking of Pneumatic recommendations started around Mar 2021.

What are some alternatives?

When comparing Zendesk and Pneumatic, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Process Street - Create beautiful rich process documents in a simple to follow checklist format. Fast, free and incredibly simple to use.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Pipefy - Pipefy is a process management software that empowers anyone to create and automate efficient workflows on their own without code.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

windmill.dev - Company-wide apps and automations from minimal python scripts