Software Alternatives, Accelerators & Startups

Zendesk VS RunsOn

Compare Zendesk VS RunsOn and see what are their differences

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
Visit Website

RunsOn logo RunsOn

Access the fastest and cheapest self-hosted runners on the market with a one-line change. Easily installable in your own AWS account. x64 and arm64 architectures supported.
  • Zendesk Landing page
    Landing page //
    2024-05-06
  • RunsOn 10x cheaper GitHub Action runners
    10x cheaper GitHub Action runners //
    2024-01-23
  • RunsOn Cheaper AND faster than BuildJet / Warpbuild / GitHub
    Cheaper AND faster than BuildJet / Warpbuild / GitHub //
    2024-01-23

Cheap runners are just one part of the equation: nobody likes slow runs, even if it's cheap.

RunsOn gives you access to some of the fastest machines on the market, thanks to AWS extensive hardware selection.

Which makes RunsOn the fastest provider of self-hosted, fully ephemeral runners on the market.

We automatically build and publish copies of the official runner images at most 24h after their official release, so that you can be certain that your workflows will always work on either GitHub runners, or your own RunsOn runners.

RunsOn

$ Details
freemium €300.0 / Annually
Platforms
AWS GitHub
Release Date
2024 January

Zendesk features and specs

No features have been listed yet.

RunsOn features and specs

  • Ephemeral self-hosted runners: Yes
  • Autoscaling: Yes
  • Pricing: 10x cheaper than competition

Zendesk videos

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

RunsOn videos

No RunsOn videos yet. You could help us improve this page by suggesting one.

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Category Popularity

0-100% (relative to Zendesk and RunsOn)
Customer Support
100 100%
0% 0
Developer Tools
0 0%
100% 100
Help Desk
100 100%
0% 0
GitHub
0 0%
100% 100

Questions and Answers

As answered by people managing Zendesk and RunsOn.

What makes your product unique?

RunsOn's answer:

10x cheaper than GitHub official runners. Runs in your own AWS account. More secure than sharing your secrets with other third-party tools like BuildJet or Warpbuild.

Why should a person choose your product over its competitors?

RunsOn's answer:

Cheap, fast, on-premise alternative to maintaining self-hosted runners.

How would you describe your primary audience?

RunsOn's answer:

CTO / Senior developers

What's the story behind your product?

RunsOn's answer:

Built a similar product for one of my clients, reduced CI build cost by 10 times, and improve build speed from 1h to 20min.

User comments

Share your experience with using Zendesk and RunsOn. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Zendesk and RunsOn

Zendesk Reviews

  1. Clunky & awful customer service

    Would give them 0/5 if I could!

    🏁 Competitors: HubSpot, Freshdesk
    👎 Cons:    Customer support|Ux/ui|Limited features

10 Best Freshdesk Alternatives for Businesses in 2024
Zendesk is a robust customer support software suitable for enterprise companies. It is a customer service and engagement platform that provides various tools and software solutions to help businesses manage customer support, interactions, and relationships.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Zendesk is a great customer satisfaction software for enterprise, but there could be better options for small businesses. If you have a small business or want something a bit more personal, then our breakdown of the best Zendesk alternatives can help you find the right software for you.
9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Companies choose Zendesk over Freshdesk because Zendesk is a trusted solution and an authority in customer service software. Our software is CX-centered and we understand what it takes to deliver an exceptional and personalized customer experience. Our Zendesk vs. Freshdesk page provides deeper information about how they compare.
Source: www.zendesk.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com

RunsOn Reviews

We have no reviews of RunsOn yet.
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Social recommendations and mentions

Based on our record, Zendesk should be more popular than RunsOn. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / 8 months ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 1 year ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: almost 2 years ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: almost 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 2 years ago
View more

RunsOn mentions (3)

  • GitHub now provides Arm-based runners
    > We were using self-hosted runners which were not as efficient as we thought so we spawned EC2 instances and connected them to the github network to be runners, but we had such an amount of issues that we wanted to go back to non-self hosted For those hitting that same kind of issue (and you are many), you should check out my product https://runs-on.com. 1-click install, 1-click upgrades, and from 7x to 16x... - Source: Hacker News / about 1 month ago
  • Making EC2 boot time 8x faster
    > while we can boot the Actions runner within 5 seconds of a job starting, it can take GitHub 10+ seconds to actually deliver that job to the runner This. I went the same route with regards to boot time optimisations for [1] (cleaning up the AMI, cloud-init, etc.), and can boot a VM from cold in 15s (I can't rely on prewarming pools of machines -- even stopped -- since RunsOn doesn't share machines with multiple... - Source: Hacker News / about 1 month ago
  • Show HN: Open-source x64 and Arm GitHub runners. Reduces GitHub Actions bill 10x
    Yes, I wonder when/if GitHub decides to drop prices at some point. But in the meantime I’ve recently released RunsOn [1] with the same promise (10x cheaper, faster) but the whole thing runs in your AWS account. [1] https://runs-on.com. - Source: Hacker News / 5 months ago

What are some alternatives?

When comparing Zendesk and RunsOn, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

BuildJet for GitHub Actions - We provide users with managed high-performance runners for Github Actions.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Cirun.io - GitHub Actions on your Cloud!

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

GitHub Actions - Automate your workflow from idea to production