Software Alternatives, Accelerators & Startups

Zendesk VS Safetica

Compare Zendesk VS Safetica and see what are their differences

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
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Safetica logo Safetica

We believe data protection should make running your business easier, not harder. Safetica protects companies against insider threats, offers data loss protection, and supports regulatory compliance.
  • Zendesk Landing page
    Landing page //
    2024-05-06
  • Safetica Safetica Dashboard
    Safetica Dashboard //
    2024-04-11
  • Safetica Safetica Console Apps Dashboard
    Safetica Console Apps Dashboard //
    2024-04-11
  • Safetica Safetica Console Websites Dashboard
    Safetica Console Websites Dashboard //
    2024-04-11
  • Safetica How Safetica Works
    How Safetica Works //
    2024-04-11
  • Safetica Safetica Notification Sample
    Safetica Notification Sample //
    2024-04-11

Safetica is an integrated Data Loss Prevention (DLP) and Insider Risk Management (IRM) solution, which helps companies to identify, classify, and protect sensitive data as well as detect, analyze, and mitigate risks posed by insiders within an organization.

Safetica covers the following data security solutions:

✅ Data Classification: Safetica offers complete data visibility across endpoints, networks, and cloud environments. It classifies sensitive data using its Safetica Unified Classification, which combines analysis of file content, file origin and file properties.

✅ Data Loss Prevention: With Safetica, you can protect sensitive business- or customer-related data, source codes, or blueprints from accidental or intentional exposure through instant notifications and policy enforcement.

✅ Insider Risk Management With Safetica, you can analyze insider risks, detect threats, and mitigate them swiftly. Notifications about how to treat sensitive data can help raise awareness around data security and educate your users.

Workspace and behavior analysis provides an extra level of detail to detect internal risks. It also helps understand how employees work, print, and use hardware and software assets, thus enabling organizations to optimize costs and increase operational efficiency.

✅ Cloud Data Protection: Safetica can monitor and classify files directly during user operations, such as exports, uploads and downloads, opening files, copying files to a different path, uploading files via web browsers, sending files via email or IM apps, and others.

✅ Regulatory compliance: Safetica helps organizations detect violations and comply with key regulations and data protection standards including GDPR, HIPAA, SOX, PCI-DSS, GLBA, ISO/IEC 27001, SOC2 or CCPA.

Safetica

Pricing URL
-
$ Details
paid Free Trial
Platforms
Mac OSX Windows Cloud
Release Date
2007 January

Zendesk features and specs

No features have been listed yet.

Safetica features and specs

  • Security audit: Yes
  • Office 365 file and email audit: Yes
  • Regulatory compliance audit: Yes
  • Workspace security audit: Yes
  • Content inspection classification: Yes
  • Detection of suspicious activities: Yes
  • Email and network protection: Yes
  • Devices and print protection: Yes
  • Remote work protection: Yes
  • Advanced data classification: Yes
  • Different remediation policies: Yes
  • Incident Shadow Copy: Yes
  • Workspace control: Yes
  • Safetica Zones: Yes
  • BitLocker encryption management: Yes
  • Endpoint cloud sync protection: Yes
  • Endpoint Office 365 protection: Yes
  • Azure information protection: Yes
  • Exchange Online protection: Yes
  • Multi-domain support: Yes
  • Workflow control: Yes
  • SIEM integration: Yes
  • FortiGate integration: Yes
  • Reporting API: Yes

Zendesk videos

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Safetica videos

No Safetica videos yet. You could help us improve this page by suggesting one.

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Category Popularity

0-100% (relative to Zendesk and Safetica)
Customer Support
100 100%
0% 0
Monitoring Tools
0 0%
100% 100
Help Desk
100 100%
0% 0
Cyber Security
0 0%
100% 100

Questions and Answers

As answered by people managing Zendesk and Safetica.

What makes your product unique?

Safetica's answer:

Safetica is the easiest to implement and integrate DLP and is very easy to use.

Why should a person choose your product over its competitors?

Safetica's answer:

The implementation is fast and easy, and you don't need an extra employee to take care of the solution. It offers 300+ built-in templates in data classification and protection and automated reports.

How would you describe your primary audience?

Safetica's answer:

Large enterprises and SMBs that want an effortless data protection solution. Safetica ensures your organization complies with all regulations, such as GDPR, HIPAA, PCI DSS, Law25, and more.

What's the story behind your product?

Safetica's answer:

When Jakub Mahdal lost a USB flash drive with business data on it, he realized how vulnerable company documents can be. So he started creating a solution to keep sensitive data secure. In 2007, Safetica was born.

Who are some of the biggest customers of your product?

Safetica's answer:

Hyundai, New Line Cinema, CreditOne Bank, Concept Medical, NAFFCO, TAS United

Which are the primary technologies used for building your product?

Safetica's answer:

Microsoft Azure, .NET 6, Angular, C++, C#, Typescript, MS SQL

User comments

Share your experience with using Zendesk and Safetica. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Zendesk and Safetica

Zendesk Reviews

  1. Clunky & awful customer service

    Would give them 0/5 if I could!

    🏁 Competitors: HubSpot, Freshdesk
    👎 Cons:    Customer support|Ux/ui|Limited features

10 Best Freshdesk Alternatives for Businesses in 2024
Zendesk is a robust customer support software suitable for enterprise companies. It is a customer service and engagement platform that provides various tools and software solutions to help businesses manage customer support, interactions, and relationships.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Zendesk is a great customer satisfaction software for enterprise, but there could be better options for small businesses. If you have a small business or want something a bit more personal, then our breakdown of the best Zendesk alternatives can help you find the right software for you.
9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Companies choose Zendesk over Freshdesk because Zendesk is a trusted solution and an authority in customer service software. Our software is CX-centered and we understand what it takes to deliver an exceptional and personalized customer experience. Our Zendesk vs. Freshdesk page provides deeper information about how they compare.
Source: www.zendesk.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com

Safetica Reviews

We have no reviews of Safetica yet.
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Social recommendations and mentions

Based on our record, Zendesk seems to be more popular. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / 8 months ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 1 year ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: almost 2 years ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: almost 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 2 years ago
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Safetica mentions (0)

We have not tracked any mentions of Safetica yet. Tracking of Safetica recommendations started around Sep 2022.

What are some alternatives?

When comparing Zendesk and Safetica, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

NinjaOne - NinjaOne (Formerly NinjaRMM) provides remote monitoring and management software that combines powerful functionality with a fast, modern UI. Easily remediate IT issues, automate common tasks, and support end-users with powerful IT management tools.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Netumo - Ensure healthy website performance, uptime, and free from vulnerabilities. Automatic checks for SSL Certificates, domains and monitor issues with your websites all from one console and get instant notifications on any issues.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Symantec Data Loss Prevention - Fully protect your data with the comprehensive detection technologies and unified policies of Symantec's industry leading Data Loss Prevention (DLP).