Software Alternatives, Accelerators & Startups

Zendesk VS Trello

Compare Zendesk VS Trello and see what are their differences

Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.

Trello logo Trello

Infinitely flexible. Incredibly easy to use. Great mobile apps. It's free. Trello keeps track of everything, from the big picture to the minute details.
  • Zendesk Landing page
    Landing page //
    2024-05-06
  • Trello Landing page
    Landing page //
    2023-07-23

Zendesk features and specs

  • User-Friendly Interface
    Zendesk offers an intuitive and easy-to-navigate interface, making it accessible for users of varying technical expertise. This reduces the learning curve and increases efficiency.
  • Multi-Channel Support
    Zendesk supports various customer interaction channels, including email, chat, phone, and social media. This allows businesses to provide consistent support across multiple platforms.
  • Customizability
    The platform is highly customizable with options to create custom workflows, automate repetitive tasks, and integrate with a wide range of third-party applications.
  • Robust Reporting and Analytics
    Zendesk offers powerful reporting and analytics tools, enabling businesses to track key performance metrics, analyze customer interactions, and make data-driven decisions.
  • Scalability
    The platform is designed to grow with your business, offering various tiers of service and options that cater to both small businesses and large enterprises.

Trello features and specs

  • User-Friendly Interface
    Trello's drag-and-drop interface is intuitive and easy to navigate, making it accessible for users of all skill levels.
  • Collaborative Features
    Trello allows for real-time collaboration, with features like comments, mentions, and attachments, making team communication seamless.
  • Customization Options
    Users can customize boards with different backgrounds, labels, and stickers. Additionally, Trello offers Power-Ups to extend functionality.
  • Cross-Platform Availability
    Trello is available on iOS, Android, and web, allowing users to stay connected and manage tasks from multiple devices.
  • Integration Support
    Trello integrates with a variety of other tools such as Slack, Google Drive, and Jira, enhancing its functionality and adaptability.
  • Free Tier
    Trello offers a robust free tier that includes many essential features, making it a cost-effective option for individuals and small teams.

Possible disadvantages of Trello

  • Limited Advanced Features
    Some advanced project management features, like Gantt charts and time tracking, are not available or require third-party integrations.
  • Notification Overload
    Users can receive a high volume of notifications, especially in larger teams, which can become overwhelming and reduce productivity.
  • Scalability Issues
    While suitable for small to medium-sized projects, Trello may struggle with more complex project management needs, particularly for large-scale enterprises.
  • Storage Limitations
    The free version of Trello has storage limitations, which can be restrictive for teams that need to share and store large files.
  • Dependence on Third-Party Integrations
    Many advanced features and functionalities depend on third-party integrations, which can lead to additional costs and potential security concerns.
  • Limited Reporting and Analytics
    Trello lacks comprehensive reporting and analytics features, making it difficult for teams to gain insights into their productivity and project performance.

Zendesk videos

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Trello videos

How to Organize Your Workflow - Trello Review!

More videos:

  • Review - Why I'm LEAVING Trello 😲 | Trello 2019
  • Review - Trello - A Quick Overview

Category Popularity

0-100% (relative to Zendesk and Trello)
Customer Support
100 100%
0% 0
Project Management
0 0%
100% 100
Help Desk
100 100%
0% 0
Task Management
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Zendesk and Trello

Zendesk Reviews

  1. Clunky & awful customer service

    Would give them 0/5 if I could!

    🏁 Competitors: HubSpot, Freshdesk
    👎 Cons:    Customer support|Ux/ui|Limited features

10 Best Freshdesk Alternatives for Businesses in 2024
Zendesk is a robust customer support software suitable for enterprise companies. It is a customer service and engagement platform that provides various tools and software solutions to help businesses manage customer support, interactions, and relationships.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Zendesk is a great customer satisfaction software for enterprise, but there could be better options for small businesses. If you have a small business or want something a bit more personal, then our breakdown of the best Zendesk alternatives can help you find the right software for you.
9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Companies choose Zendesk over Freshdesk because Zendesk is a trusted solution and an authority in customer service software. Our software is CX-centered and we understand what it takes to deliver an exceptional and personalized customer experience. Our Zendesk vs. Freshdesk page provides deeper information about how they compare.
Source: www.zendesk.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com

Trello Reviews

  1. A handy tool for planning

    Trello excels as a task planning tool, and I appreciate its user-friendly interface, especially when using it on a smartphone. Its mobile app is incredibly convenient, allowing me to stay organized and connected on the go. I appreciate how it streamlines collaboration without unnecessary complexities.

  2. Been using it for over 5 years! Super effective!

    Incorporating Trello into my daily workflow has been a game-changer. It is an incredibly intuitive and versatile tool that has significantly boosted my productivity. What I particularly love about Trello is the visual aspect of its interface - the board and card system makes it easy to visualize my tasks and progress. The ability to create different boards for different projects or areas of work helps to keep everything organized and easy to manage. Adding, moving, and categorizing tasks are just a drag-and-drop away, making it straightforward and efficient. The flexibility to customize each card with due dates, labels, checklists, attachments, and even members has been beneficial in tracking the status of various tasks and deadlines.

    he collaborative features are another huge plus. Sharing boards and tasks with colleagues, and being able to comment directly on cards, makes team projects and communication a breeze. On the go, I have found the Trello mobile app to be just as user-friendly and functional as the desktop version, allowing me to stay on top of my tasks no matter where I am. Overall, Trello has proved to be an invaluable tool in managing my daily tasks and enhancing productivity. I highly recommend it to anyone looking to streamline their workflow.

    🏁 Competitors: Asana
  3. Simon
    · Working at Simon ·
    A Great Collaboration Tool, But There Are Better Options Out There

    I have been using Trello for a couple of years now and I must say, it's a great tool for organising tasks and collaborating with team members. It's simple to use, has a nice interface, and the mobile apps are great for on-the-go productivity.

    One of the best things about Trello is its flexibility. You can use it for almost any type of project, whether it's a personal to-do list or a complex team project. The ability to create multiple boards and add unlimited cards and lists makes it a great tool for keeping track of everything from the big picture to the minute details.

    However, while Trello is a good tool, I don't think it's the best option out there. For one thing, the free version is quite limited in terms of features and functionality. You'll have to upgrade to a paid plan to get access to things like integrations, power-ups, and more. Additionally, I've found that Trello can be a bit slow at times, especially when you have a lot of boards and cards.

    🏁 Competitors: Asana
    👍 Pros:    Flexible|Easy to use|Mobile app
    👎 Cons:    Expensive|Limited features on free plan|Little slow

The Top 7 ClickUp Alternatives You Need to Know in 2025
Benefits:Trello's straightforward design allows users to quickly adapt without extensive training. Recent updates have introduced features like card mirroring and integration with Jira lists, enhancing its capabilities.
How Tight-Knit Teams Get More Done with Innovative Project Management Tools
A small business might suddenly land a new client or product line. With a flexible approach, you can handle sudden expansions. For instance, if your Trello board becomes crowded, you can create additional boards or switch to something like Asana that manages more detailed sub-tasks. Meanwhile, short video demos via ScreenRec can ensure your new hires (or existing staff)...
Source: medium.com
25 Best Asana Alternatives & Competitors for Project Management in 2024
If this isn’t your first time on the project management software hunt, you’ve most likely come across Trello as one of the popular Asana alternatives. Trello organizes projects into boards inspired by Kanban, a workflow management method. A board is filled with task cards containing notes, attachments, images, documents, and other data to collaborate with teammates.
Source: clickup.com
The 10 best Asana alternatives in 2024
Trello also lets you create custom automations that run based on project activity, like an approaching due date or when a card is moved between lists. You can even set up custom buttons for cards and boards that run an automated sequence when clicked. Individuals and small teams that don't need Asana's advanced template library and team management might be happy to trade...
Source: zapier.com
11 Best Google Keeps Alternatives for 2024
Trello is renowned for its visual Kanban-style approach to project management. It’s a three-tier structure: boards, lists, and cards.
Source: upbase.io

Social recommendations and mentions

Based on our record, Trello seems to be a lot more popular than Zendesk. While we know about 242 links to Trello, we've tracked only 7 mentions of Zendesk. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / over 1 year ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: about 2 years ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: over 2 years ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: over 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: almost 3 years ago
View more

Trello mentions (242)

  • Outsourcing Node.js Development: A Smart Choice for Modern Businesses
    Communication & Collaboration Tools: Communication must be clear as crystal. AI-based project management tools such as Jira and Trello facilitate real-time collaboration with outsourced developers. - Source: dev.to / about 1 month ago
  • Mastering the Money Matters of Open Source: Navigating the Financial Landscape
    Budgeting and Planning: Setting a realistic budget that aligns with the project’s goals is an essential first step. Tools such as Trello and Asana can help project teams organize tasks and track financial planning efforts. Detailed budget management strategies are also discussed within the open source project budget management guides. - Source: dev.to / about 2 months ago
  • The Best 100 Free UI/UX Resources for Every Designer & Developer
    Trello Trello.com Project management tool. - Source: dev.to / about 2 months ago
  • Time management: Learn how to make a huge difference in your productivity
    Write down your daily tasks in a notebook. After completing each task, put a tick next to it. This gives you a great sense of reward like you’ve accomplished something. If there’s something you cannot work on during the day, record it in a task-management app like Trello or Todoist. - Source: dev.to / 5 months ago
  • Ask HN: How do I consolidate all my messaging services into ont big dashboard?
    Trello? I haven’t used it in … years, so I don’t know if it supports everything you need, though that was its original intended purpose https://trello.com/. - Source: Hacker News / 6 months ago
View more

What are some alternatives?

When comparing Zendesk and Trello, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Asana - Asana project management is an effort to re-imagine how we work together, through modern productivity software. Fast and versatile, Asana helps individuals and groups get more done.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Basecamp - A simple and elegant project management system.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Wrike - Wrike is a flexible, scalable, and easy-to-use collaborative work management software that helps high-performance teams organize and accomplish their work. Try it now.