Software Alternatives, Accelerators & Startups

Zendesk VS Wit.ai

Compare Zendesk VS Wit.ai and see what are their differences

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
Visit Website

Wit.ai logo Wit.ai

Easily create text or voice based bots that humans can chat with on their preferred messaging...
  • Zendesk Landing page
    Landing page //
    2024-05-06
  • Wit.ai Landing page
    Landing page //
    2022-11-04

Zendesk videos

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Wit.ai videos

How to Make a Chatbot with Wit.ai - A Step-by-Step Tutorial

More videos:

  • Review - Zomnio Service Now - Wit.ai Bot

Category Popularity

0-100% (relative to Zendesk and Wit.ai)
Customer Support
100 100%
0% 0
Chatbots
0 0%
100% 100
Help Desk
100 100%
0% 0
Chatbot Platforms & Tools

User comments

Share your experience with using Zendesk and Wit.ai. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Zendesk and Wit.ai

Zendesk Reviews

  1. Clunky & awful customer service

    Would give them 0/5 if I could!

    🏁 Competitors: HubSpot, Freshdesk
    👎 Cons:    Customer support|Ux/ui|Limited features

10 Best Freshdesk Alternatives for Businesses in 2024
Zendesk is a robust customer support software suitable for enterprise companies. It is a customer service and engagement platform that provides various tools and software solutions to help businesses manage customer support, interactions, and relationships.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Zendesk is a great customer satisfaction software for enterprise, but there could be better options for small businesses. If you have a small business or want something a bit more personal, then our breakdown of the best Zendesk alternatives can help you find the right software for you.
9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Companies choose Zendesk over Freshdesk because Zendesk is a trusted solution and an authority in customer service software. Our software is CX-centered and we understand what it takes to deliver an exceptional and personalized customer experience. Our Zendesk vs. Freshdesk page provides deeper information about how they compare.
Source: www.zendesk.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com

Wit.ai Reviews

Top 20 Replika Alternatives for AI Chatbots
One of the most important characteristics that is unique to WIT.ai is its capacity to handle complicated conversations and interactions It can comprehend and respond to inputs from users even when they’re written in a natural languages. WIT.ai also offers ready-made chatbot templates for diverse industries like customers service, online shopping and lead generation. They can...

Social recommendations and mentions

Based on our record, Wit.ai should be more popular than Zendesk. It has been mentiond 24 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / 8 months ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 1 year ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: almost 2 years ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: almost 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 2 years ago
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Wit.ai mentions (24)

  • Discover Wit.ai: Create Your Own Intelligent Bots for Free 🚀🤖
    These days, most NLP stuff for development are either paid or have limited access. So last day night I was working on a project, and I needed something like an NLP for my program. I casually started to browse the internet in search of such an NLP as a service, and I found Wit.ai by Meta. This post will provide a quick skim of what I know about it, trying to share the knowledge among my fellow developers! - Source: dev.to / about 1 month ago
  • LLM for chatting and command recognition
    Hello everyone, new to LLMs. I am working on my thesis project. The whole idea is to create a mixed reality voice assistant that can control some devices in a room and you can have with it a more intelligent conversation compared to other voice assistants(Alexa,Google, etc.). I thought initially to use wit.ai for the extraction of commands and if it's not a recognized command to send a request to a chatgpt API.... Source: 7 months ago
  • Properly sending a wav file via post request
    I can't find anything wrong with the code you posted. It is possible that wit.ai is expecting some default header that Unity is not sending (and that you are not setting). Source: about 1 year ago
  • Sample VR AI NPC Project (Godot 3.5.x) - Project files on Github, link below
    Even though this was made for VR hopefully the scripts for wit.ai and GPT will be helpful to anyone who wants to explore this topic and doesn't know where to start. Source: about 1 year ago
  • Show HN: Using GPT-3 and Whisper to save 40% of doctors’ time
    Hey HN, We're Alex, Martin and Laurent. We previously founded [Wit.ai](http://wit.ai/) (W14), which we sold to Facebook in 2015. Since 2019, we've been working on Nabla (https://www.nabla.com), an intelligent assistant for health practitioners. When GPT-3 was released in 2020, we investigated it's usage in a medical context[0], to mixed results. Since then we’ve kept exploring opportunities at the intersection of... - Source: Hacker News / over 1 year ago
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What are some alternatives?

When comparing Zendesk and Wit.ai, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Dialogflow - Conversational UX Platform. (ex API.ai)

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Botpress - Open-source platform for developers to build high-quality digital assistants

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Microsoft Bot Framework - Framework to build and connect intelligent bots.