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zipBoard VS HelpScout

Compare zipBoard VS HelpScout and see what are their differences

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The platform for exceptional customer service at scale. featured
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

zipBoard logo zipBoard

ZipBoard is a web-based visual bug tracking & issue tracking tool that helps developers, testers and project managers collaborate during website and elearning development.

HelpScout logo HelpScout

Help Scout is a simple, straightforward way to provide excellent support
  • zipBoard Landing page
    Landing page //
    2023-01-21
  • HelpScout Landing page
    Landing page //
    2023-07-14

zipBoard videos

+ Add

How to review a website - Annotate and visually review a website | zipBoard

More videos:

  • Review - Live annotation and review for websites | Reviewing websites and web projects - zipBoard

HelpScout videos

No HelpScout videos yet. You could help us improve this page by suggesting one.

Add video

Category Popularity

0-100% (relative to zipBoard and HelpScout)

zipBoard

HelpScout

Visual Feeback
100 100%
Visual Feeback
0% 0
Customer Support
0 0%
Customer Support
100% 100
Customer Feedback
100 100%
Customer Feedback
0% 0
Help Desk
0 0%
Help Desk
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare zipBoard and HelpScout

zipBoard Reviews

Top 17 Best Bug Tracking Tools: an overview 19 Jun 2017
zipBoard is a popular tool used to review and collaborate on websites. It’s easy to get started using this visual bug tracker as the user only needs to enter their website URL or start uploading mock images. Additionally, zipBoard has a central task manager that enables users to easily track issues and share with team members. Integrations with JIRA and Slack are available....
Source: mopinion.com
Top 10 Bug Tracking Tools for Web Developers and Designers
zipBoard is an easy bug tracker tool that works across different kinds of web designs identifying every bug effortlessly. It can handle large, complex, website development projects without the hassles of email collaborations. zipBoard is always active over the clouds and allows developers to add comments and suggestions within the central task manager board.
Source: www.w2ssolutions.com

HelpScout Reviews

The Best Help Desk Software in 2020
HelpScout really focuses on the customer interface. It values the customer journey and makes it easy for them to navigate. It is set up in a way to boost internal team collaboration. However, because of this emphasis on team collaboration, HelpScout's structure and ticketing systems are not as defined. It doesn't have a dedicated customer-facing portal or ticket numbers....
Source: www.jitbit.com
Help Scout Alternative - Have you outgrown Help Scout?
With over 500 more integrations than Help Scout, it’s easy to understand why many customers see Kayako as one of the best Help Scout alternatives. With Kayako you can connect to all the apps your team already uses. As you scale the need for automation becomes critical. Kayako helps save you time through a simple and easy setup for workflow automations across multiple apps.
Source: www.kayako.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Help Scout is preferred by many freelancers and small businesses for the right balance of features and affordability. In fact, it offers a free app for shared inbox. Its paid plan starts at $20 per user/month, providing you with a reliable set of automation, reporting and integration tools.
Source: financesonline.com
8 Zendesk Alternatives to Rock Your Customer Service
Also I don’t see Front (frontapp.com) in the list. Front is the biggest alternative to Zendesk & HelpScout on the customer service use case.
Source: blog.capterra.com
The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Dive into an email, and you'll see a familiar sidebar with information about the customer where Help Scout pulls in social media information and previous conversations to give your emails a personal touch. Help Scout also offers your customers a quick poll at the bottom of your emails to ask how well your team did at support, and you can see your team's productivity and...
Source: zapier.com

Social recommendations and mentions

HelpScout might be a bit more popular than zipBoard. We know about 2 links to it since March 2021 and only 2 links to zipBoard. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

zipBoard mentions (2)

  • Looking for beta testers for a cloud based PDF markup tool
    Thank you for helping out. You can sign up at zipboard.co. I would also be happy to set up a call to walk you through the product and get feedback. Let me know what would be better. Source: almost 2 years ago
  • Challenges with the course review process
    So frustrating, especially when your reviewers have no way of communicating or adding to existing comments rather than adding conflicting comments! Have you considered using a tool that allows all of the reviewers' feedback to be in the same place so your team and reviewers can have conversations in the content? A review tool like https://zipboard.co might be a good solution! Source: over 2 years ago

HelpScout mentions (2)

  • Makers, what are the tools you can't live without?
    Slack for communication Helpscout for customer support Calendly for meeting scheduling Usermaven for website and product analytics Contentstudio.io for social media management. Source: over 1 year ago
  • Have you ever done a product comparison chart on your site?
    Not my site, but Helpscout (https://helpscout.com) has my favorite product comparison model. Source: about 2 years ago

What are some alternatives?

When comparing zipBoard and HelpScout, you can also consider the following products

Usersnap - Usersnap is a customer feedback software for SaaS companies that need to constantly improve and grow their products.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Jira - The #1 software development tool used by agile teams. Jira Software is built for every member of your software team to plan, track, and release great software.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

TrackDuck - Visual feedback for web design and development.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

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