Zoho Desk is the award-winning, context-aware help desk software along with multichannel capabilities. Zoho Desk packs advanced multi-stakeholder process management, embeddable self-service, a powerful AI assistant, and brings together all the tools and context your teams need to deliver great customer service.
Keep your customers involved in your product development.
ClearFlask is an all-in-one product feedback platform to vote on feature requests, show off a development roadmap and keep everyone informed with announcements.
π¬ Customer Feedback: Collect feedback from all your channels into a single funnel. Allow your users discuss and vote on ideas and join in the conversation.
βοΈ Prioritize your backlog: Powerful dashboard to manage incoming feedback and turn it into actionable, prioritized tasks.
ποΈ Public Roadmap: Show your progress and upcoming features in a product roadmap to get your users excited.
π’ Announcements: Let everyone know when you release a new feature. Activate users waiting for a particular feature.
TLDR: Close the feedback-loop between your product and your customers.
What I like the most is that it really is very intuitive and easy to use. It helps to control the tracking of every ticket in a easy way. Also one can import its customers without any problem. It has many other tools that can be useful regardless the item which company is using on day to day basis. It can start a live chat with the user and can go straight creating a ticket from this internment. Ticket tracking and escalation matrix enables company to track and manages customer complaints on time.
Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy. Zoho has an excellent suite of products and this one is no exception! Easy to use (the basics at least). And, it's very inexpensive.
Previous to using Zoho, we were managing all our CS in our email inbox. We used Zoho Desk when starting out when we needed a way to manage customer support outside of email. Zoho Desk is a basic customer support software - great that there is a free version for starting out.
Based on our record, ClearFlask should be more popular than Zoho Desk. It has been mentiond 2 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
Desk β Customer Support management with 3 agents and private knowledge base, email tickets. Integrates with Assist for 1 remote technician & 5 unattended computers. - Source: dev.to / almost 3 years ago
I am not sure if they are fully what you are after but I am aware of Fider, Cleardesk and astuto. Source: about 1 year ago
- UserVoice (Market leader, enterprise only) - ClearFlask (Scalable pricing, customizable, I operate this one) - Canny (Scalable pricing, highly focused, great design). Source: about 3 years ago
Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
Upvoty - User feedback in 1 simple overview π₯
Zendesk - Zendesk is a beautiful, lightweight help-desk solution.
Canny - Canny helps you collect and organize feature requests to better understand customer needs and prioritize your roadmap.
LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
Fider - Fider is an open source, cross platform and free to use customer feedback platform for companies...