Zoho Desk Reviews

1. Neha

   | Helpdesk Manager at Tagio | about 4 years ago
   Excellent Ticketing software with clean interface

   What I like the most is that it really is very intuitive and easy to use. It helps to control the tracking of every ticket in a easy way. Also one can import its customers without any problem. It has many other tools that can be useful regardless the item which company is using on day to day basis. It can start a live chat with the user and can go straight creating a ticket from this internment. Ticket tracking and escalation matrix enables company to track and manages customer complaints on time.

   🏁 Competitors: Zendesk, Jira Service Desk, Vision Helpdesk

   👍 Pros:    Easy user interface|Multiple channels|Knowledge base|Customer support|Highly customizable

   👎 Cons:    Need more image manipulation feature
2. Kassy

   | CXO at Filter Publications | about 4 years ago
   April 2020 Inexpensive Customer Service Software

   Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy. Zoho has an excellent suite of products and this one is no exception! Easy to use (the basics at least). And, it's very inexpensive.

   🏁 Competitors: Zendesk, Salesforce Service Cloud

   👍 Pros:    Easy user interface|Great customer support|Highly customizable

   👎 Cons:    Few features are in beta
3. Vincy Dahiya

   | Co-Founder at SMBCon | about 4 years ago
   Vincy Dahiya

   Previous to using Zoho, we were managing all our CS in our email inbox. We used Zoho Desk when starting out when we needed a way to manage customer support outside of email. Zoho Desk is a basic customer support software - great that there is a free version for starting out.

   🏁 Competitors: Zendesk

   👍 Pros:    Easy to handel software setup|Easy to use interface|Automation and custom functions|24/7 support (chat and phone)

Mailjet Reviews

Zoho Desk mentions (1)

• Free for dev - list of software (SaaS, PaaS, IaaS, etc.)

  Desk — Customer Support management with 3 agents and private knowledge base, email tickets. Integrates with Assist for 1 remote technician & 5 unattended computers. - Source: dev.to / almost 3 years ago

Mailjet mentions (4)

• Building a (Virtual) Events Site

  MailJet is a recent addition to the site. Mailing lists can get very expensive. In fact, the mailing list was by far the single most expensive item on this list but Mailjet helped with that. I started with Mailchimp, but they made pricing changes that made it incredibly expensive (for example, charging you for folks you can't communicate with because they unsubscribed). I then went to ActiveCampaign, which I used... - Source: dev.to / 8 months ago

• Adding a Mailing List Subscription with Mailjet and Netlify Functions

  I moved from Mailchimp some years back because the cost was going to be a major burden, especially once they changed how they calculate their pricing (anyone you've been in contact with, even if they are unsubscribed and you aren't allowed to communicate with them, counts against your cap). At the time, ActiveCampaign was a cheaper but still full featured option. However, I never really needed all the features... - Source: dev.to / 11 months ago

• What's everyone working on this week (9/2023)?

  I also would like to plug mailjet.com. I added email this week and I wanted an email provider with that ticked the following boxes:. Source: over 1 year ago

• How does your SaaS handle transactional vs promotional emails?

  Email is hard. I spent a couple of days trying to figure out what would be a good fit for Disk Notifier. In the end, I settled for Mailjet. They showed leadership with creating MJML (an email template language) and support transactional email well. They also have a GUI for creating emails and a free tier. Source: over 2 years ago