Table of contents
User-Friendly Interface
The platform is known for its clean, intuitive interface that makes it easy for customer service agents to navigate and use effectively without extensive training.
Omnichannel Support
Freshworks provides robust support for multiple communication channels including email, chat, phone, and social media, allowing businesses to offer seamless customer service experiences.
Customization and Scalability
The software offers various customization options and is scalable, making it suitable for businesses of all sizes and industries. Custom workflows, automation rules, and APIs allow for extensive personalization.
AI-Powered Tools
Incorporates AI-driven features like chatbots and predictive analytics, which can significantly enhance efficiency and customer satisfaction by providing quicker, more accurate responses.
Integrated Suite
Part of the Freshworks Suite, which includes CRM, sales, and marketing tools that can be easily integrated for a cohesive business solution.
Cost-Effective
Competitive pricing plans that offer a good balance between features and cost, making it an attractive option for small and medium-sized enterprises.
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This template will show you how to build apps that uses the Customer data from the CRM product of Freshworks called Freshsales. This sample app will showcase the various apis and interfaces you can use to interface with the CRM product. If you are not familiar with these apis or if your are just starting to build an app using the CRM capabilities, this is the starter template you should be using. - Source: dev.to / almost 3 years ago
In this post, we are going to take a look at the CSS utilities feature provided by the Crayons Component Library from Freshworks. The CSS utilities is a set of utility classes similar to Tailwind CSS which will help you to style your HTML elements inside your Marketplace apps for Freshworks products. - Source: dev.to / almost 3 years ago
What does that mean for you? If you enjoy NLP and want to specialize in it, go get a job/internship at a company like jarvis.ai or freshworks.com (i google'd these two). Applications for NLP for MOST companies are limited and there are bigger problems to solve that generalists can handle. Even if a company is looking for an NLP Lead chances are they don't actually need it (exceptions would occur when the company's... Source: over 3 years ago
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This is an informative page about Freshdesk Omni. You can review and discuss the product here. The primary details have been verified within the last quarter. So they could be considered up to date. If you think we are missing something, please use the means on this page to comment or suggest changes. All reviews and comments are highly encouranged and appreciated as they help everyone in the community to make an informed choice. Please always be kind and objective when evaluating a product and sharing your opinion.
