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HCL SX

Unlock AI-driven Service Management for IT and Beyond.

"HCL SX is a service management product powered by AI. Designed for both IT Service Management (ITSM) and Enterprise Service Management (ESM), the product offers service management workflows for handling incidents, requests, problems, changes, assets, and more without the need for complex coding, thereby enabling a quick, user-friendly onboarding experience. HCL SX elevates your service management capabilities by leveraging intelligent automation, AI- driven insights and seamless integration with third-party applications, improving operational efficiency and reducing costs. Additionally, this IT service management software offers advanced security features and easy accessibility from any device, making it a versatile solution for organizations of all sizes. SX achieves comprehensive risk management and control through advanced risk analysis and mitigation capabilities. Moreover, it offers a highly secure multi-tenancy option tailored for shared hosting and multi-cloud environments. This ensures strong data segregation across tenants, processes, configurations, transactions, and support personnel, making it ideal for both dedicated environments and Managed Service Providers (MSPs)."

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HCL SX Reviews and details

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IT Service Management //
2024-11-18
Enterprise Service Management for Every Team //
2024-11-18

Features & Specs

Self Service Portal

Provides customers with self-service opportunities to configure and manage their service catalog efficiently.
Incident Management

Handles and resolves incidents efficiently to minimize service disruptions.
Request Fulfillment

Ensures prompt and accurate delivery of requested services, enhancing customer satisfaction.
Change Management

Manages changes to IT services, ensuring smooth transitions and minimal disruption.
Knowledge Management

Maintains a knowledge base to assist in issue resolution and enhance self-service capabilities.
Asset & Config Management

Tracks and manages IT assets and configuration items across the organization.
Problem Management

Identifies and addresses root causes of incidents to prevent recurrence.
SLA Management

Monitors and ensures compliance with Service Level Agreements (SLAs) to maintain service quality.
Reconciliation Engine

Ensures a single source of truth for IT asset and configuration item data by consolidating data from multiple sources.
Integration Hub

Connects systems effortlessly, driving efficient data flow and automation.
Advanced Multi-Tenancy

Supports secure, multi-tenant deployments for diverse and multi-cloud setups, ideal for Managed Service Providers (MSPs).
AI-Driven Intelligence

Uses predictive and generative AI to enhance productivity and improve user experience.

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Consumer Homepage in HCL SX | Service Delivery Product Demo

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This is an informative page about HCL SX. You can review and discuss the product here. The primary details have been verified within the last quarter. So they could be considered up to date. If you think we are missing something, please use the means on this page to comment or suggest changes. All reviews and comments are highly encouranged and appreciated as they help everyone in the community to make an informed choice. Please always be kind and objective when evaluating a product and sharing your opinion.

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