Jira Service Desk Reviews and details

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2023-09-13

Features & Specs

User-Friendly Interface

Jira Service Desk offers an intuitive and easy-to-navigate interface that makes it simple for users to manage and respond to service requests efficiently.
Integration Capabilities

Seamlessly integrates with other Atlassian products like Jira Software and Confluence, as well as various third-party applications, enhancing its functionality and versatility.
Customizability

Highly customizable workflows, forms, and fields allow organizations to tailor the service desk to their specific needs and processes.
Automation

Advanced automation features help streamline repetitive tasks, optimizing the efficiency of service desk operations.
Scalability

Suitable for organizations of all sizes, from small teams to large enterprises, making it flexible to scale as the organization grows.
ITIL Compatibility

Adheres to ITIL best practices, offering modules for incident, problem, change, and service request management to support comprehensive IT service management.

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Videos

Introduction to Jira Service Desk

Jira Service Desk

JIRA Service Desk at Spotify

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External sources with reviews and comparisons of Jira Service Desk

Top IT Management Software 2021

Jira Service Desk is an IT management system that focuses on helping growing companies move away from email as a means of asking for technical support. In fact, Jira offers a self-service portal to help your employees solve problems without involving IT whenever possible. The knowledge base brings the most relevant results to the top based on what they search for, or, if they can’t find what they need, they can...

Source: www.itbusinessedge.com

The Best Help Desk Software in 2020

Jira Service Desk is Atlassian's contribution to the help desk software market. Since they already offer a widely-used project and issue tracking system called Jira Software, Jira Service Desk is often a natural choice for those who already use their software. Because it's designed by the same company, integration with existing Jira applications is painless. Additional functionality can be added when Jira Service...

Source: www.jitbit.com

Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions

Issues can be submitted as tickets or resolved through a self-service portal. The open-source platform adapts to core helpdesk functionalities like customer portal, knowledge base, collaboration interface and performance metrics. However, if you lack an I.T. team you might want to consider the out-of-the-box JIRA Service Desk alternatives we have in the list.

Source: financesonline.com

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Jira Service Desk discussion

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This is an informative page about Jira Service Desk. You can review and discuss the product here. The primary details have not been verified within the last quarter, and they might be outdated. If you think we are missing something, please use the means on this page to comment or suggest changes. All reviews and comments are highly encouranged and appreciated as they help everyone in the community to make an informed choice. Please always be kind and objective when evaluating a product and sharing your opinion.