ManageEngine ServiceDesk Plus Reviews and details

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Features & Specs

1. Incident Management

   Reduce outages, improve agent productivity, meet SLAs, and manage the complete life cycle of IT tickets.

2. Asset Management

   Optimize asset utilization, avoid vulnerabilities, and ensure license compliance.

3. Project Management

   Create projects, manage resources, track progress, and integrate projects with requests and changes to fine-tune your overall IT service delivery.

4. Problem Management

   Analyze root causes, reduce repeat incidents, and boost your IT help desk's productivity.

5. CMDB

   Visually build relationships between CIs and analyze the business impact of any outages or change implementations.

6. Service catalog

   Showcase your available services to end users, with custom SLAs and multi-stage approvals.

7. Change management

   Streamline planning, approval, and implementation with automated workflows.

8. Enterprise service management

   Extend proven ITSM best practices to HR, finance, and other service delivery areas.

9. IT release management

   Make your releases work in tandem with your change management process.

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