Makassan VS Zendesk
Compare Makassan VS Zendesk and see what are their differences
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management
featured
Makassan
Intercom
Crisp Chat
Zendesk
Freshdesk
Intercom
LiveAgent
HelpScout
tawk.to
LiveChat
Zoho Desk
Makassan is an alternative to Intercom/Zendesk/Crip's live chat widget, powered by the feature rich open source system of Papercups.io.
Makassan is incredibly budget friendly and offers a super easy and fast way to embed a live chat widget on your website in no time. Live chat widgets reduces the communication friction when you potential customers are browsing your website and have questions or concerns.
Features:
Custom chat widget - a customizable chat widget you can embed on your website to talk to your customers Slack integration - connect with Slack, so you can view and reply to messages directly from a Slack channel SMS integration - reply to incoming SMS messages directly Markdown and emoji support - use markdown and emoji to add character to your messages Invite your team - send invite links to your teammates to join your account Conversation management - close, assign, and prioritize conversations Private notes - send private notes that you share with your team Customer and conversation tags - organize your customers and conversations with custom tags and labels Live session viewing - watch how your customers are interacting with your webpage in realtime
When your potential customers visit your websites and they have questions, they want a quick way to interact with your teams. Users are less and less likely to use a Contact form or open an email client to send a message. They want to be able to instantly message your business with tier questions.
Makassan offers a no non-sense Live chat widget that you can setup, customize to fit your website and embed into your live website all within a few minutes, it is that easy!
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Makassan's answer
Open source, budget friendly live chat service that does not break the bank.
Makassan's answer
The competitors have tons of cool features and bells and whistles but they come at an extreme cost. Imagine having to pay $600 a month for a live chat service when you just need to engage with your customers. Makassan is $15 a month unlimited website installs.
Makassan's answer
Any customer facing business with a website
Makassan's answer
We saw the frustration people have with Intercom, Crisp where they are paying hundreds if not thousands a month for a live chat on their website. It does not have to be that way, Makassan is incredibly budget friendly and won't be a top line operating expense for your business.
Makassan's answer
React, Typescript, Elixir, Postgres, Docker, Google Cloud
Based on our record, Zendesk seems to be more popular. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / 7 months ago
That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 1 year ago
Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: over 1 year ago
Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: almost 2 years ago
My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 2 years ago
Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.
Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
Crisp Chat - Multi-channel customer support software