osTicket Reviews and details

Social recommendations and mentions

• Ask HN: Helpdesk/ticketing software for small SaaS company

  You can try osTicket https://osticket.com The UI is very tho dated, but we're working on a rewrite with modern UI. - Source: Hacker News / 9 months ago

• Looking for a ticketing system

  Check out https://osticket.com/ I used earlier on my career. It’s free to use it worked great for a small team and it has everything you need. Source: 11 months ago

• Help tickets

  We use https://osticket.com/ It's not a groundbreaking ticket system but it's rock solid, user-friendly, and free. Source: about 1 year ago

• I would like to find a free software for tickets in my household

  Another option, for a dedicated ticketing/helpdesk system, is osTicket. Self-hosted is completely free, and I had it up and running inside of an hour, from creating a fresh Debian LXC, installing Apache/MariaDB/PHP8.1, and uploading the requisite files for osTicket followed by the initial setup. Going off your mention of snaps, I'm assuming you're on Ubuntu or a derivative, if you'd like I should be able to... Source: about 1 year ago

• MSP opensource ticketing tool -ITSM

  GLPI (https://glpi-project.org/) or osTicket (https://osticket.com/) are open source ticketing systems but I highly doubt they're what a MSP need. You need a PSA. Source: about 1 year ago

• Looking for a Help Desk solution that allows multiple departments to have their own Help Desk.

  OsTicket will do this. It's not the prettiest, but it works fairly well. Source: about 1 year ago

• Need help picking a ticketing system

  OSTicket: Free self-hosted, paid options available. It gets tons of love around the interwebs and for good reason. Link. Source: about 1 year ago

• Ticketing system for internal IT team

  OSTicket (https://osticket.com/) is nice, I set it up for our student help desk a few years back and they are still using it with no complaints. It's also free. Source: about 1 year ago

• Selfhosted help ticket system with Oauth2 or LDAP

  OSTicket does - not sure if the plug-in is default or you have to add it in - lot more complex than Hesk to use though (both agent and user view). Source: about 1 year ago

• Selfhosted help ticket system with Oauth2 or LDAP

  Look at osTicket. It can use ldap and oidc for authentication and is very customizable. Source: about 1 year ago

• IT maintenance historian SW

  We self-host a ticketing system using OSTicket and it's free to do that! Source: over 1 year ago

• Whats your favorite ticketing system?

  Https://osticket.com/ works great. Simple and effective. Either onpremise or cloud based. Open source. Free when self hosted. Website for customers to track and add their own tickets. (No teams integration). Source: over 1 year ago

• Ticket system for users to set the priority level on their ticket

  You can check https://osticket.com/ - free. Source: over 1 year ago

• Selfhosted support ticket system

  Used osTicket before, had plenty of features, bit of work to set it up and then worked great. Source: over 1 year ago

• How Can I Politely Explain To A User I Don't Really Care About There Wireless Mouse No Longer Working Issue, Becuase I'm Busy Trying To Stop The Company Imploding For The 100th Time?

  We pay for supportsystem.com but you can run the open source version from osticket.com if you want. I'm generally all for self hosting and open source but at the end of the day it's fairly cheap to just pay for the cloud hosted system and was one less headache for down the line. Source: over 1 year ago

• Ask HN: Best (minimal) customer support software?

  Any self-hosted ticket system sound good. Email can be a source for ticket creation however tickets are processed via a web interface. https://osticket.com is one such software. - Source: Hacker News / almost 2 years ago

• Looking for a Tool to help Teachers contact our Support via mail

  Maybe check that ; https://osticket.com/. Source: almost 2 years ago

• Shared inbox for accountability?

  We used an open source ticketing system to track the gaps in the delivery : https://osticket.com/. Source: almost 2 years ago

• Simple home issue tracker

  I like OSTicket. It's great and simple...meant to be helpdesk software but it has basic ticket and knowledgebase features, web login, and runs off MySQL. Will even use LDAP auth if you have it. Source: almost 2 years ago

• Full featured and Open Source and Free Ticketing System in 2022

  Really. There website doesn't say anything about stopping development.. https://osticket.com/ Weird... Source: about 2 years ago

• good ticketing system for a small company

  Osticket - https://osticket.com/ Runs on php. Simple to install. Source: about 2 years ago