Software Alternatives, Accelerators & Startups

Top 9 Social Media Management Products in Customer Service

The best Social Media Management Products within the Customer Service category - based on our collection of reviews & verified products.

Simplify360 Action.ai Mindsay Customer Service Automation Khoros Marketing Gladly JivoChat Alphachat.ai Cognigy.AI

Summary

The top products on this list are 5Tweets.com, Simplify360, and Action.ai. All products here are categorized as: Software for managing social media accounts and campaigns. Tools for managing customer support, inquiries, and interactions. One of the criteria for ordering this list is the number of mentions that products have on reliable external sources. You can suggest additional sources through the form here.
  1. Type a long tweet and 5Tweets will rewrite it into multiple tweets with a tweet count.

    #Social Network #Twitter Tools #Social Media Management

  2. An Omnichannel platform that can help you manage and automate customer support across Social Media Channels, Email, Live Chat. Manage Ecom., App and Location reviews. Understand your audience with enhanced Social Listening.
    Pricing:
    • Free Trial

    #Customer Service #Social Listening #Review Management

  3. Action.ai is another conversational AI platform that allows businesses to create and maintain language classifiers through conversational interfaces like chatbots and virtual assistants.

    #Business & Commerce #Social Media Management #Tool

  4. NOTE: Mindsay Customer Service Automation has been discontinued.
    Mindsay Customer Service Automation is another social media management platform that helps businesses in making customer interaction simpler and more efficient.

    #Business & Commerce #Social Media Management #Tool

  5. Khoros community and social media management software that makes it easy for marketing and support teams to deliver the best customer experiences.

    #Live Chat #Tool #Customer Service 2 social mentions

  6. 6
    Gladly develops a communication interface that allows agents and customers to converse across voice, email, SMS, and social media.

    #Customer Support #Live Chat #Customer Service

  7. JivoChat is a live chat that enables you to talk to visitors on your website

    #Customer Support #Live Chat #Customer Service

  8. AlphaChat is a no code platform for automating customer service chat with Natural Language Understanding Conversational AI.

    #Bots #Chatbots #Conversational AI

  9. Conversational AI across the organization - service, operations, marketing, sales and HR.

    #Customer Support #Tool #Customer Service

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