Software Alternatives, Accelerators & Startups

100ms Live VS LiveAgent

Compare 100ms Live VS LiveAgent and see what are their differences

100ms Live logo 100ms Live

Video and Live Streaming infra for a video-first world

LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
  • 100ms Live Landing page
    Landing page //
    2022-08-12

Video streaming infrastructure for a video-first world. Quick to integrate native iOS, Android & Web SDKs to add live streaming to your applications.

100ms is a cloud platform that allows developers to add video and audio conferencing to Web, Android and iOS applications.

The platform provides REST APIs, SDKs, and a dashboard that makes it simple to capture, distribute, record, and render live interactive audio, video.

  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

100ms Live

Website
100ms.live
$ Details
freemium $0.04 / Usage
Platforms
React Native Flutter Android iOS JavaScript Server-side
Release Date
2020 October

100ms Live features and specs

No features have been listed yet.

LiveAgent features and specs

  • Ticket management: Yes
  • Live Chat & In-App-Messaging: Yes
  • Email notifications: Yes
  • Email Templates: Yes
  • Emailing: Yes
  • Live Chat Support: Yes
  • Call Forward: Yes
  • Call Transfer: Yes
  • Call Analytics and Reporting: Yes
  • Attachment viewer: Yes
  • Spam filter: Yes
  • Help desk & requests management: Yes
  • Reports: Yes
  • Reporting: Yes
  • Reports & analytics: Yes
  • Knowledge Base: Yes
  • Knowledge Management: Yes
  • Customer Service: Yes
  • Customer Support: Yes
  • Customer Feedback Widget: Yes
  • Customer Management: Yes
  • Mobile Apps: Yes
  • White Labeling: Yes
  • Chat: Yes
  • Chat Support: Yes
  • Gamification: Yes
  • Social Media Integrations: Yes
  • Time Tracking: Yes
  • Email Management: Yes
  • IVR: Yes

100ms Live videos

100ms Product Walkthrough

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Category Popularity

0-100% (relative to 100ms Live and LiveAgent)
Video Streaming
100 100%
0% 0
Customer Support
0 0%
100% 100
APIs
100 100%
0% 0
Help Desk
0 0%
100% 100

Questions and Answers

As answered by people managing 100ms Live and LiveAgent.

What makes your product unique?

LiveAgent's answer:

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer:

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer:

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer:

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer:

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer:

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using 100ms Live and LiveAgent. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare 100ms Live and LiveAgent

100ms Live Reviews

We have no reviews of 100ms Live yet.
Be the first one to post

LiveAgent Reviews

  1. Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    🏁 Competitors: Zendesk, Freshdesk
    πŸ‘ Pros:    Easy to use|Easy integration|Automation and custom functions
    πŸ‘Ž Cons:    Nothing, so far

10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgent’s comparable plans offer familiar features.
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgent’s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

Social recommendations and mentions

Based on our record, 100ms Live seems to be more popular. It has been mentiond 5 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

100ms Live mentions (5)

  • What is the cheapest way to host a RTMP media server?
    I'm trying to build my own streaming site for a specific niche, I would be expecting traffic of about 500-1000 viewers per stream, with 10-20 streamers total. I looked into sites like 100ms.live but the pricing is absurd. For only a single streamer it would cost about 170 USD to stream for one hour to an audience of a 1000 members. There has got to be cheaper alternative out there, right? Source: over 1 year ago
  • A guide to building a Virtual Meet App with 100ms and React
    100ms is a cloud-based platform that empowers you to build video and audio conferencing into your application by utilizing their powerful Rest APIs and SDKs which enables you to set up fully functional real time communication services within the shortest time possible. This is to say, you don't have to reinvent the wheel by building from the ground up. - Source: dev.to / about 2 years ago
  • Adding AR Filters in a 100ms Video Call - Part 1
    We'll use React and 100ms' React SDK for the video call part of our application. 100ms, in short, is building developer-focused live SDKs which abstracts away the low-level complexities. Support for video plugins was released recently which makes it easier to experiment with AR filters after setting up a basic app. And so I set forth on the journey. I'll mostly be talking about the implementation details related... - Source: dev.to / over 2 years ago
  • Building an Omegle clone in Flutter using 100ms SDK
    100ms is a real-time audio-video conferencing platform that enables you to quickly build a fully customizable audio-video engagement experience. It is quick to integrate with native/cross mobile and web SDKs. - Source: dev.to / over 2 years ago
  • Building a Twitch Clone with React and Tailwind CSS
    Join the discord channel to learn more about 100ms, don't forget to give it a try in your next app for free. You can get the full source code here.β€Œβ€Œ. - Source: dev.to / over 2 years ago

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

What are some alternatives?

When comparing 100ms Live and LiveAgent, you can also consider the following products

Video Calling API by videosdk.live - Add Google meet like any product, in a few minutes πŸ”₯

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Zoom - Equip your team with tools designed to collaborate, connect, and engage with teammates and customers, no matter where you’re located, all in one platform.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

ZEGOCLOUD - With the ZEGOCLOUD's voice & video APIs/SDKs, you can build and create your own Android, iOS, and Web apps for a voice chat room, live video streaming, or video calling

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.