5 Calls Reviews

Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

5 Calls mentions (24)

• Weekly Episode Discussion Thread: 10 December, 2023

  Https://5calls.org/ is where U.S. Constituents can call their legislators and reps to call for a ceasefire. Source: 7 months ago

• I don’t care about Israel and hamas/Palestine conflict

  You can call your representatives. 5calls.org. Source: 7 months ago

• How to stop taking life so seriously?

  Example: political issues. I’ll listen to podcasts and worry about political stuff. The five calls organization makes it as easy as freaking possible to call your representative, which is still the most effective way to make your voice heard. So, when I’m wringing my hands about an issue, maybe thinking about posting about it online, I’ll ask myself Have you made a phone call? I could spend two minutes to make one... Source: about 1 year ago

• Enough is enough. Clarence Thomas must resign — or be impeached.

  Plug to call you rep and ask them to continue putting pressure on Thomas and keep this is the spotlight ↓ Https://5calls.org. Source: about 1 year ago

• to speak up against anti-abortion legislation

  If there is one take away from all the News recently it is to learn about your local people. Who represents you right now? Do they cut off the voice of people? Do they stand up for what you believe in? Do they take donations from companies you don’t like? If the answer is yes get out and call them, email them, vote! If you are left leaning websites like https://5calls.org make it incredibly easy to find and... Source: about 1 year ago

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 7 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: about 2 years ago