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The Big Book of Churn - The definitive guide to customer churn reduction
Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
INQ.Social - Engage with customers & apply the data to marketing
Zoho Desk - Industry's first context-aware Helpdesk Software
Postmark - Postmark is the easiest and most reliable way to be sure your important transactional emails get to the inbox. Simply & reliably parse recieved email to JSON for your webapp.
Salesforce Service Cloud - Service Cloud integrates customer service with social networks and provides a self-service customer portal and knowledge base system.